Software Development Information Technology

Professional Summary:

Over * years of experience in Information Technology, with 6+ years specializing in Robotic Process Automation (RPA), leveraging tools like Automation Anywhere (A360), Microsoft Power Automate (Desktop and Cloud), UiPath, and Blue Prism to drive business process automation and optimization.

Proficient in the Microsoft Power Platform, including Power Apps, Power Automate (Desktop and Cloud), Power BI, and AI Builder, delivering automation solutions that enhance operational efficiency and streamline workflows across diverse environments.

Experienced in integrating RPA and Power Platform solutions with Microsoft Azure services, such as document intelligence, to enable seamless automation and advanced reporting capabilities.

Skilled in programming and scripting languages, including Python, JavaScript, .NET, and C#, applying these in automating processes and creating custom solutions that meet specific business needs.

Extensive knowledge of software development, including process and data modeling, application architecture, and comprehensive testing, ensuring smooth transitions across the entire software development lifecycle (SDLC).

Provided comprehensive production support for BOT systems, ensuring consistent and efficient performance.

Managed and administered BOT servers, including patch installations to maintain system integrity and security.

Conducted regular checks on server logs to identify, troubleshoot, and resolve potential issues proactively.

Monitored BOT performance, conducted detailed debugging, and implemented necessary fixes to maintain optimal automation processes.

Proficient in creating complex workflows and integrating diverse systems to enhance business efficiency and streamline processes using Microsoft Power Automate (Desktop and Cloud) and A360 (Automation Anywhere)

Experienced in client facing roles and designing solutions by architecting enterprise level applications involving multiple systems and ERP applications

Prepared entire project documentation including Process Definition Document (PDD), Solution Design Document (SDD), Development Specification Document (DSD) & User Implementation Guide.

Expertise in Image comparison & Data Extraction using Image recognition with OCR Engines, (Google, Microsoft, ABBYY)

Leveraged RPA to automate the collection and aggregation of data from AWS services for reporting purposes, integrating results into BI tools for comprehensive analysis and visualization.

Involved in creating and modifying the class diagrams, sequence diagrams using Star UML, Rational Rose Enterprise Edition, and Microsoft Visio.

Have undergone the training in software Development Processes like SDLC, Waterfall, Test Driven Development (TDD), Iterative and Agile Methodologies.

Demonstrated ability to lead teams, manage cross-functional projects, and collaborate effectively, ensuring high-quality results within tight timelines.

Highly analytical, with expertise in designing automation solutions that are scalable, secure, and aligned with business goals, ensuring sustained process improvements.

Proficiency in using VBA to automate processes within Microsoft Office applications (Excel, Access, Outlook, etc.)

Strong understanding and practical experience with SQL and PL/SQL, working with databases like Oracle, SQL Server, and MySQL.

Technical Experience:

Technologies: Power Automate, Automation Anywhere A360/A2019,11.3, 10.2, UI Path, Blue Prism

Microsoft Technologies: Framework 4.0/3.0/2.0/1.1/1.0, Windows Service, SQL Server Integration

Web Technologies: XML, HTML, CSS, Java Script, VB Script, Restful Web Services

Data bases: SQL Server 2005, 2008, 2010, Oracle 12, MySQL

Methodologies: Agile, Jira, Kanban

Other: Oracle, ServiceNow

Reporting Tools: Microsoft Power BI

Programming Languages: C#, ASP.NET, ADO.NET, VB.NET, Python

Version Control System: GitHub

Certifications:

Automation Anywhere Certified Master RPA Professional

Automation Anywhere Certified Advanced RPA Professional

Microsoft power Automate Desktop Applied Skill badge from Microsoft

AWS Certified Developer Associate

Micro-Certification - Welcome to ServiceNow

UI Builder Micro-Certification

Micro-Certification - Flow Designer

Education:

Master’s in Computer Science: 2019

University of Illinois at Springfield, Illinois

WORK EXPERIENCE

Client: Americorps/Fedtec Duration: Oct 2024 - Current

Role: SR. SERVICENOW RPA DEVELOPER/FUNCTIONAL ANALYST

Responsibilities:

Installed and configured ServiceNow RPA Desktop Design Studio; managed user roles, permissions, and initial environment setup.

Created standardized documentation templates for Process Design Document (PDD), Solution Design Document (SDD), and best practices.

Collaborated with business stakeholders and internal teams to gather automation requirements and identify high impact use cases.

Contributed to building the RPA implementation roadmap by analyzing existing business processes and recommending areas for automation.

Participated in knowledge-sharing sessions and team discussions to understand the ServiceNow RPA framework and development lifecycle.

Completed ServiceNow RPA Developer Certification, demonstrating proficiency in platform capabilities and automation lifecycle concepts.

Assisted in preparing onboarding and reference materials for future developers and process owners.

Supported initial setup of Control Room for orchestrating bots and managing environment configurations

Client: USAA, San Antonio Duration: April 2022 - Current

Role: SR. SERVICENOW RPA DEVELOPER

Responsibilities:

·Installed and Configured Control room.

·Implemented RESTful APIs for seamless communication between different components of software applications.

·Collaborated with cross-functional teams to design, develop, and implement automated workflows and bots using ServiceNow and RPA technologies, ensuring seamless integration with existing systems.

· Designed and executed in-depth feasibility studies for process automation, identifying and pitching 15 high-impact opportunities to executive stakeholders, with 10 adopted for implementation.

·Utilized RPA Desktop Design Studio to create customized automation workflows for desktop and web-based applications, automating tasks such as data entry, report generation, and form filling.

·Led the requirement gathering and BRD creation for 5 major banking automation projects that were aligned with strategic objectives, positively impacting patient data management.

·Integrated A360 with ServiceNow to automate the repetitive task of creating incidents, ensuring seamless transition to production once the bot was fully tested and ready for deployment.

·Efficiently managed and supported the Automation Anywhere (AA360) platform, ensuring optimal performance and reliability for automated processes. Implemented best practices for BOT production support, resulting in improved system uptime and operational efficiency.

·Implemented and managed both attended bots that interact with users in real time to assist with manual tasks and unattended bots for fully autonomous execution, allowing businesses to maximize automation potential across various operations.

·Monitored and managed BOT operations to ensure smooth execution, timely error identification, and effective troubleshooting.

·Administered Automation Anywhere server patches, conducted routine log checks, and ensured up-to-date and stable environments.

·Managed server logs and performed diagnostics to maintain system integrity and resolve any emerging issues.

·Provided ongoing production support for BOTs, ensuring minimal downtime and reliable process execution across various automation projects.

·Oversaw the Automation Anywhere Control Room, ensuring optimal BOT performance and conducting necessary debugging for issues that arose.

·Integrated RPA with Power BI: Leveraged RPA tools like Power Automate and Automation Anywhere to automate data extraction and processing, enabling seamless data flow into Power BI for real-time reporting and visualization.

·Oversaw the configuration, administration, and maintenance of BOT servers, including performance tuning and resource management. Implemented server hardening techniques and optimized system settings to enhance the stability and scalability of the Automation Anywhere environment.

·Pioneered process improvement methodologies resulting in a 20% reduction in manual errors and saving roughly 500 hours annually through streamlined workflows.

·skilled in developing robust error-handling mechanisms within RPA workflows, ensuring reliable execution, minimizing downtime, and effectively managing exceptions to maintain workflow stability.

·Utilized Automation Anywhere to design, develop, and deploy bots, automating repetitive and complex tasks across various departments, resulting in significant operational efficiency.

·Managed and monitored Automation Anywhere Control Room, ensuring optimal performance of bots and minimal downtime.

·Developed custom Python activities for Automation Anywhere to enhance workflow capabilities and streamline business operations.

·Utilized Python libraries such as Pandas and NumPy to preprocess and analyze data for RPA solutions, improving data accuracy and efficiency.

Performed installation and configuration of MSSQL Database for control room.

Utilized MS access as a DB and integrated with A360 using SQL queries

Worked with business and IT teams in analyzing processes to identify opportunities for optimization using RPA.

Worked on the following use cases like ATM reconciliation, Accounts Payable automation and various others in the Financial Domain.

Leveraged advanced VBA functionalities such as custom forms, functions, and Excel add-ins to enhance RPA automation capabilities.

Developed and deployed RPA workflows to collect, clean, and preprocess data from various sources for seamless integration with Power BI.

Successfully executed patch installations and system upgrades for Automation Anywhere software, ensuring the latest features, security updates, and bug fixes were applied. Coordinated with vendors and internal teams to test and deploy updates with minimal disruption to production environments.

Conducted comprehensive checks of server logs to identify and resolve potential issues before they impacted system performance. Analyzed error logs, performance metrics, and system events to troubleshoot and mitigate issues, contributing to a more stable and efficient system.

Integrated external libraries and APIs within VBA to extend automation functionality in RPA projects.

Utilized IQ Bot community version to determine scope for company invoices.

Supported RPA initiatives by documenting 10+ existing workflows that were streamlined for pilot automation, achieving a 15% decrease in operational costs.

Gathered requirements and prepared Process Definition Document (PDD)

Understanding the business requirement documents (BRD) and automate accordingly.

Involved in all phases of SDLC from project proposal, planning, analysis, development, testing, deployment and support.

Worked on the automation of HR Activities and staffing process.

Experience in implementing end to end process of bots.

Performed task scheduling using Control room for deploying bots in client server.

Experience working with various types of automation such as Excel automation, PDF integration, Email automation, Web Automation and OCR automation

Administered/configured control room and created users, roles, credentials and credential lockers as per requirement.

Worked with various commands like variable operations, string operations, Loops, conditions, email, pdf, excel operations, web and windows operations.

Analyzing and troubleshooting of bots by implementing Error Handling command features such as Snapshot and Log Data into a file.

Deployed bots on both attended and unattended mode.

Provided training and support to team members on best practices for managing and troubleshooting BOTs. Conducted knowledge-sharing sessions and created instructional materials to enhance team proficiency and ensure effective use of Automation Anywhere tools.

Experience in staging and deploying the automation solution into test and live environments.

Environment: Automation Anywhere A2019/A360 (Client and Control Room), Power Automate, PDF Converter, OCR, MS-Excel, HTML, XML, Java Script, CSS, SQL server, MS Access, Python

Client: Central Minnesota Credit Union, Minnesota Duration: December 2020-April 2022

Role: Sr. RPA DEVELOPER

Responsibilities:

Responsible for implementing the full life cycle of RPA solutions: Identifying automation opportunities, gathered requirements, implement, test and deploy targeted automation solutions using industry leading RPA

Create Excel Macros and VB scripts to utilize then for RPA

Gathered our customer's business requirements and clearly documented them to our RPA Consultant teams to deploy automation projects in an optimal manner

Delivered demos, technical trainings and support for new/existing clients

Provided business analyst support expertise to Sales team to draft the RFI/RFP and POC stages and help sales team to draft the RFI/RFP responses

Ensured all Automation Anywhere bots adhered to best practices, compliance standards, and security protocols, reducing the risk of errors and data breaches.

Worked with business analysts, process owners, and IT teams to identify automation opportunities, gather requirements, and translate them into scalable Automation Anywhere solutions.

Supporting our customers in implementing the required changes to make effective use of the automation

Developed the objects and workflows as per client requirement

Performed tool evaluation and feasibility to help in selecting Automation tool for RPA implementation

Worked with Business Teams to create PDD (Process Definition Document) and developed separate SDD (Solution Design Documents)

Developed robots using RPA studio, identifying and debugging the errors using error handlers and participated in online meetings to demonstrate the capabilities of RPA for on-going projects and potential clients

Configured UiPath processes and objects using core workflow principles that are efficient, well structured, maintained and easy to understand for further requirement

Automated Several Processes and Business activities for various business systems and Provided knowledge transfer/support/Assistance to the Application development and Support teams

Supported business and technical teams during robotic projects and mitigate/Resolve risks and issues that may impact project schedule, cost, scope, quality.

Worked with mainframe, windows, web application and CITRIX automation end-to-end process automation using UiPath.

Created process model for windows-based application using UiPath and testing it in the inbuilt controller provided by UiPath Studio

Integrated Python scripts with UiPath to automate complex data processing tasks, resulting in a 40% reduction in manual effort and processing time.

Used UiPath Orchestrator for deployment, monitoring and management of UiPath Robot automation activity

Worked with OCR, ICR and Machine learning for designing in UiPath studio and with the Ul team to design the appropriate icon and display for the screens

Efficiently handled monitoring and troubleshooting the studio environment through Orchestrator

Worked with Teams Both On-Shore and Offshore Teams to ensure deliverables are smoothly achieved on time

Involved in Logging into websites, searching websites, submitting web forms, or updating records on a website

Automated the data transfers, including importing/exporting data between applications or files using UiPath

Involved in code review and fine tuning the code for performance related issues and worked on debugging application for fixing bugs and Production support

Maintained several RPA Bots as batch processes on daily basis and ensure quality and high performance to the internal and vendor applications of the organization

Worked with different teams in making changes in developed processes as per the Technical Design Document (TDD) to meet the defined requirements

Worked with test teams during the Product test and UAT phases to fix assigned bugs

Environment: UiPath, Automation Anywhere (A360/A2019) Net, C#, Web applications, Windows Applications, MS office reader, VBA, Excel Macros Oracle, SQL Server, SOAP, REST Services, TFS.

Client: Hologic, Inc. Marlborough, MA Duration: Nov 2019 - Dec 2020

Role: RPA DEVELOPER

Hands on experience in building and developing different types of Applications (Browser, Windows, Citrix, SAP) by using Blue Prism Tool.

Developing new Processes and Objects using core workflow principles that are efficient, well structured, maintainable and easy to understand.

Design solution, Implemented Blue prism framework (Connectors, VBO, Process studio, control room and System manager) work to update the Provider directory from excel, website data using OCR (Optical character recognition) from printed material.

Continuously evaluated and enhanced bot performance and processes using Automation Anywhere, leading to a reduction in processing time and improved accuracy.

Conducted comprehensive checks of server logs to identify and resolve potential issues before they impacted system performance. Analyzed error logs, performance metrics, and system events to troubleshoot and mitigate issues, contributing to a more stable and efficient system.

Implemented and maintained robust monitoring solutions to track BOT performance and health. Developed dashboards and alerts to provide real-time insights into BOT activity, enabling proactive management and swift resolution of performance issues.

Diagnosed and resolved issues in BOT workflows, using debugging tools and techniques to identify root causes and apply necessary fixes. Optimized BOT processes to improve execution speed, accuracy, and overall efficiency, leading to enhanced automation outcomes.

Addressed and resolved production issues related to BOT operations, including diagnosing root causes and implementing corrective actions. Worked closely with cross-functional teams to ensure timely and effective resolution of operational challenges.

Created and maintained detailed documentation for BOT production support procedures, server configurations, and troubleshooting guides. Developed a knowledge base to streamline issue resolution and provide clear guidelines for team members.

Collaborated with development, business, and IT teams to ensure alignment between automation requirements and system capabilities. Provided expert guidance and support for BOT deployment, configuration, and maintenance to meet business needs.

Worked closely with Process SME's to prepare Process Definition Document (PDD) & Solution Design Document (SDD).

Hands on experience in managing robot's workloads using Blue Prism Work Queues.

Reviewed & fixed Business Process Production issues using Blue Prism.

Efficiently handled monitoring and troubleshooting the Blue Prism environment through Control room.

Implemented Blue Prism User authentication by defining user roles, creating users and setting password policies.

Experience in using Blue Prism's Credential Manager for maintaining, securing and retrieving the user credentials.

By using Scheduler, we will schedule a Bot to run 24/7 in the Control room.

Involved in Unit Testing, Integration Testing and End-to-end Testing. Involved in Code reviews to check for efficiency and coding standards.

Involved in the designing solutions utilizing RPA (Robotic Process Automation) software, maintain technical responsibility for project delivery as the technical resource on a project.

Worked with the Business Analysts in identifying and defining the requirements.

Managed a team of developers in an agile environment.

Participated online meetings to demonstrate the capabilities of RPA for on-going projects and potential clients.

Extensively worked on debugging application for fixing bugs and Production support.

Worked on many POC’s to check the feasibility of business requirements.

Environment: Blue Prism 5.0, Automation Anywhere (A2019), ASP.Net 3.5, C#, VBA, SQL Server 2012, windows, excels, Agile Scrum, Visual Studio 2015.

Client: GPSI Duration: May 2018 – May 2019

Role: Jr Software Developer

Responsibilities:

Involved in the centralized infrastructure for maintaining several robots across the organization.

Design solutions utilizing RPA (Robotic Process Automation) software, maintain technical responsibility for project delivery as the sole technical resource on a project or the leader of a delivery team

Experience in using Blue Prism's Credential Manager for maintaining, securing and retrieving the user credentials.

Conducted feasibility check for the given business model by the client.

Innovatively integrated the advanced features of automation tools like OCR, Web Recorder for existing robots and improved the performance.

Prepared Process Definition Document (PDD) and Solution Design Document (SDD) for the workflow.

Experienced in building Blue Prism Processes and Business Objects for various business systems.

Maintain and the several RPA bots as batch processes on daily basis and ensure quality and high performance to the internal and vendor applications of the organization.

Efficiently handled monitoring and troubleshooting the Blue Prism environment through Control room.

Created RPA Bots to Screen scrape WEB and Mainframe data (Blue Prism)

Provided technical training to team members, offshore on Automaton Tools and platform.

Formulated and executed Agile processes for enhancing performance.

Experience in managing robot's workloads using Blue Prism Work Queues.

Created reusable automation framework with Bots and reusable libraries with data externalization for RPA implementation.

Provide technical guidance to junior-level technicians assigned to assist the development of User Interface.

Worked with the UI team to design the appropriate icon and display for the screens.

Environment: Blue Prism 4.2, ASP.Net 3.5, C#, VBA, SQL Server 2012, windows, excels, Agile Scrum, Visual Studio 2015

Client: Simplit ME, Kuwait Duration: January 2017 - January 2018

Role: Associate Software Developer

Responsibilities:

Worked directly with the CEO and Accounting personnel to develop and customize applications according to business requirements for Odoo ERP (SAP alternative) system.

•Troubleshoot and resolve Odoo issues.

•Worked closely with IT department to ensure Odoo application was securely built, to protect vital business data.

Ensured that bug reports were remedied, and all issues were handled in a timely manner.

Modified existing software to correct errors, adapt to new hardware and improve performance.

Collaborated with other developers to identify and alleviate the number of bugs in the software.

Maintained existing applications and designed and delivered new applications.

Design, Development and testing of Odoo (OpenERP) addons, projects, products and interfaces.

Interact with customers and provide guidance with Odoo (OpenERP) module’s functionality.

Reviewing codes and aiding group members who have very little expertise.

Ability to write maintainable application code which effectively and efficiently implements business requirements.

Work with fellow developers to provide on-time and complete features, documentation and peer training.

Participate in all phases of the Agile software development life cycle including technical analysis, design, development, testing, documentation and deployment.

Taking part in the development of long reach strategies and aims.

Enforcing architectural procedures for projects.

Creating and making architecture and technical documents up to date for follow up and approval

Environment: Odoo, Python, CSS, SQL Server, Windows 2000, HTML, XML, JavaScript.

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