Customer Service Specialist
Resume:
CARNICCIA COCHRAN
Memphis, TN *****
*********.*******@*****.***
Professional Summary
Customer Service Specialist with over 13 years of extensive expertise in customer relations and warehouse operations, adept at leveraging skills in inventory control and quality management to optimize efficiency. Demonstrates strong leadership and communication abilities, consistently achieving performance objectives through strategic problem-solving and team collaboration. Passionate about enhancing customer satisfaction and driving operational excellence through innovative solutions. Willing to relocate: Anywhere
Work Experience
Regional Manager
Arrow Workforce Solutions-Memphis, TN
October 2019 to February 2025
Directed regional operations with swift learning and ethical practices, ensuring punctual execution that improved team synergy.
Oversaw regional management at Arrow Workforce Solutions with disciplined punctuality, continuous learning, and ethical decision-making.
Coordinated regional teams by fostering strong work ethics and collaborative learning, ensuring punctuality and ethical problem-solving.
Managed regional operations with boundless energy, valuing rapid learning, punctuality, and teamwork to drive ethical progress.
Led regional management by applying rigorous learning, dependable punctuality, and clear ethical strategies to tackle operational challenges.
Orchestrated strategic planning across regions, optimizing workflows and driving measurable gains via real-time problem solving.
Implemented structured regional protocols that streamlined tasks and resolved issues, resulting in improved workflow efficiency.
Commanded regional compliance audits, refining processes and employing data-driven tactics to overcome key operational challenges.
Facilitated regional teamwork by coordinating inter-departmental efforts that addressed challenges and boosted process clarity.
Devised fresh regional models merging tech insights with adaptive strategies to overcome issues and enhance workflow agility.
Assessed regional performance to fine-tune operations, aligning resources and resolving barriers with targeted remedial actions.
Engineered cross-regional process improvements by aligning teams and refining workflows, driving significant operational efficiency gains.
Hiring Recruiter
Arrow Workforce Solutions-Memphis, TN
July 2016 to October 2019
Learns tasks rapidly, maintains punctuality, and upholds a strong work ethic to support team efficiency and drive progress.
Demonstrates fast adaptation and strict punctuality, ensuring ethical work standards while effectively resolving daily challenges.
Manages end-to-end recruitment cycles and builds client relations while employing innovative screening methods to refine candidate selection.
Evaluates candidate competencies with structured assessments, refines interview processes, and addresses staffing gaps through data-driven practices.
Coordinates with hiring managers to develop targeted recruitment strategies, enhancing candidate engagement and streamlining interview scheduling.
Optimizes talent pipelines and aligns applicant fit, driving measurable improvements in recruitment efficiency and hire quality.
Introduces creative sourcing channels and advanced screening tools, overcoming hiring challenges and boosting candidate alignment.
Leads onboarding and compliance reviews; fixed hiring glitches with keen market insight, strengthening recruitment outcomes.
Manages candidate briefings and employer branding; tackled market shifts with robust analytical tools, boosting hire performance.
Partners with teams on workforce alignment and process refinement; overcame candidate engagement gaps through clear communication.
Deploys digital hiring dashboards and streamlines onboarding; resolved scheduling hurdles using tech- driven processes to enhance team synergy.
Assesses hiring trends and refines sourcing tactics; eliminated process bottlenecks with data-led evaluations, improving staff quality.
Leads recruitment training sessions, refining team protocols and bolstering candidate retention through strategic process adjustments.
Customer Service & Warehousing
United State Marine Corps-Camp Pendleton, CA
June 2012 to May 2016
• Interact with diverse customer base in person and telephonically
• Provide detailed information on services and products to customers
• Recommend service and product options to meet customer needs
• Demonstrate and instruct on products
• Open new customer accounts
• Complete and process contracts
• Schedule and follow up on installations and service calls
• Manage service, product and billing inquiries and complaints
• Conduct customer satisfaction surveys and generate business through follow up
• Maintain records of all customer interactions and transactions
• Produce weekly reports for management
• Achieve performance objectives in all areas consistently
• Performed facilities maintenance which included ensuring that the supplies, tools, equipment, and storage areas utilized were clean, well-stocked, in proper working order, and readily available.
• Received trucks and unloaded merchandise
• Moved merchandise from receiving area, used electric label maker to tag merchandise, and stored merchandise in an organized manner for accurate and efficient retrieval.
• Performed inventory control by comparing inventory records to physical stock and investigating discrepancies
• Fulfilled orders by matching purchasing orders to sales orders and distributing merchandise to sales associates
• Maintained records of all activities and processes pertaining to the storehouse including inventory balances, price lists, and various logs.
• Sorted material according to size, type, style, color, or product code
• Supervised 30 plus team members in warehouse operations and support
• Supervised 30+ team members in warehouse operations
• Managed customer service operations and inventory control
• Performed facilities maintenance and inventory management
• Processed customer transactions and maintained detailed records
• Conducted customer satisfaction surveys and generated business reports Education
ASSOCIATES DEGREE in EDUCATION
Palomar College - San Marcos, CA
August 2014 to May 2016
HIGH SCHOOL DIPLOMA
Forrest City High School - Forrest City, AR
2012
Skills
• Customer service
• Team management
• Management
• Conflict management
• Negotiation
• Leadership
• Microsoft Excel
• Accounting
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