Customer Service Representative

BF Brenda Fulford

Ft. Pierce, FL ***** 772-***-**** ******@******.***

PROFESSIONAL

SUMMARY

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship- builder with organized nature and sound judgment focused on maximizing team efficiency. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. SKILLS Maximizing Profitability

Store Opening and Closing

Procedures

Shift Checklists

Sales Expertise

Staff Training

Inventory Management

Customer Service

Product and Service Sales

Employee Motivation

Staff Management

Order Management

Accurate Cash Handling

Goals and Performance

Culture Development

Inventory Oversight

Outstanding Communication Skills

Customer Response

Work Planning and Prioritization

Informational Releases

Medical Terminology

Understanding

Legal Requirements

Records Management

Clerical Support

Record Releases

Medical Records and

Documentation

Bank Deposit Procedures

Policies and Procedures

Verbal and Written

Communication

Staff Supervision

Customer Relations

Delegating Work

Budgeting and Cost Control

Multitasking and Organization

Opening and Closing Procedures

Database Management

Positive and Friendly

Hospitality and Accommodation

Data Entry

Work Well Independently

Release of Information Paperwork

Government Regulations

Filing Procedures

Protected Health Information

Demographics Information

Customer Experience

Greeting Visitors

Medical Record Safeguarding

Data Extraction

HIPAA Compliance

Customer Inquiries

WORK HISTORY STORE MANAGER 03/2009 to CURRENT

St. Lucie Battery And Tire 317 Orange Avenue

EDUCATION Bachelor Of Administrative Studies Business Administration 01/2006 Keiser Career College - Port St. Lucie, New Port Richey, FL

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