Customer Service Sales Representative

CHRISTOPHER HOUSER

PFLUGERVILLE, TEXAS *****

512-***-**** ****************@*****.***

PROFESSIONAL SUMMARY

Experienced sales professional with a track record of success in achieving and surpassing performance goals. Possesses strong communication skills to understand customer needs, delivers persuasive presentations to highlight product and service benefits, and adeptly overcomes objections to convert leads into loyal and satisfied clients. Detail-oriented account manager who delivers excellent customer service by helping people and streamlining the sales cycle, ensures punctuality in scheduling and maintaining appointments, and consistently meets deadlines.

CORE COMPENTENCIES

Software as a Service (SaaS) Microsoft Office

Customer Relationship Management (CRM) Google Docs

Salesforce B2B/B2C Sales

EXPERIENCE

Dasher November 2022-Present

DoorDash – Pflugerville, Texas

Promotes top-notch customer service through complying with food and service procedures to ensure orders are delivered accurately

Utilizes technology to set availability, manage multiple orders, communicates with customers to ensure client satisfaction, and resolves problems quickly and efficiently

Sales Representative October 2021 – October 2022

Leaf Guard – Austin, Texas

Traveled to conduct sales presentations for clients and closed 50% of appointments

Built rapport and established trust with customers to formulate solutions based on needs, and actively generated new business clientele through referrals

Detail-oriented with a focus on accuracy in documenting sales activities for customers

Initiated planning for time-efficient routes for team members to maximize sales outreach and contributed to the achievement and success of team goals

Sales Representative September 2019 – October 2021

GoDaddy.com – Austin, Texas

Consistently met and exceeded sales targets and monthly performance standards by adhering to the sales cycle processes and procedures within designated timelines

Proactively engaged current and prospective clients via phone and online support to address their business needs and resolve customer service inquiries

Scheduled and managed appointments for services and installations, ensuring seamless experiences for new and existing clients through effective account management

Collaborated with team members to collectively achieve sales goals and monthly quotas

Sales Consultant October 2017 – April 2019

Web.com – Austin, Texas

Mastered product knowledge to effectively communicate product services and benefits through presentations and product demonstrations for new and existing clients

Sourced and qualified leads by targeting clientele to set and manage appointments to maximize new business opportunities

Ensured company success by meeting and exceeding monthly sales goals and metrics

SPG Sales Consultant February 2016 – May 2017

Starwood Hotels – Austin, Texas

Successfully sold and upsold hotel rooms and suites for guests to enhance their vacation experiences

Consistently surpassed sales targets while mentoring and training new associates in customer service and sales techniques within the hospitality industry

Provided exceptional customer service to hotel guests throughout their stay and provided additional services as needed

Sales Representative and Trainer January 2015 – November 2015

Invenio Marketing Solutions – Austin, Texas

Completed 150-200 calls per day to develop and manage leads in B2B sales of Spectrum Business Packages, and exceeded sales targets in generating new business contracts

Applied interpersonal skills to cultivate new business leads through customer referrals and consistently achieved weekly sales goals

Trained and mentored new sales representatives by coaching others to overcome objections and effectively close sales

EDUCATION

Marketing and General Studies – Completed 30 hours of coursework

NORTHEASTERN STATE UNIVERSITY – Tahlequah, Oklahoma 1999-2000

High School Diploma, JROTC Company Commander

ROUND ROCK HIGH SCHOOL – Round Rock, Texas 1994-1998

References are available upon request

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