Customer Service Inventory Management
Resume:
Taylor Womack
Lincolnwood, IL *****
*************@*****.***
Professional Summary
Highly motivated and experienced manager with 12 years of proven success in boosting sales and profitability. Demonstrates strong leadership skills with a focus on team development and performance enhancement. Proficient in inventory management, marketing, and customer service.
Work Experience
Manager
Foodstuffs Gourmet Foods and Catering, Glencoe IL
February 2025-Current
• Run day to day operations including daily employee management. Supervising staff and schedule staff.
• Customer service, Primary focus on handling complaints, conflicts, holiday orders, and ensuring staff provides excellent service.
• Inventory and supplies. Ensures that everything is stocked and making sure everything is necessary to not overspend.
• Helps with quality of all departments and makes sure there is consistency everyday.
• Cafe Supervisor/Manager
Towne and Oak, Winnetka, IL
May 2024 - December 2024
• Managed daily operations, including scheduling, ordering, and catering.
• Developed Standard Operating Procedures (SOPs) for Front of House (FOH) services.
• Introduced a retail component to the business and refined the coffee program.
• Maintained labor cost standards.
General Manager/Buyer
Kitty's Market and Restaurant, Hudson, NY
October 2020 - January 2024
• Directed daily operations and market management, overseeing both front of house and back of house, human resources, recruiting, scheduling, and payroll.
• Trained staff and developed SOPs.
• Managed inventory and developed strategic plans to enhance efficiency and profitability.
• Established partnerships with local farmers and businesses; handled competitive pricing and Profit & Loss statements.
• Implemented a coffee program and created SOPs, leveraging knowledge of specialty coffee.
• Authored employee handbook and procedures manuals.
• Contributed to Kitty's evolution into a full-scale bar, restaurant, wedding and banquet venue, and retail wine shop.
Manager
Modern Juice Company, Jupiter, FL
July 2019 - July 2020
• Led recruitment operations, hiring, and coaching team members to improve staff expertise and performance.
• Managed inventory by ordering supplies from three vendors monthly, enhancing resource availability.
• Oversaw ordering, scheduling, and daily operations. Manager
Juice Buzz, Delray, FL
March 2017-June 2019
•Ran day to day operations of cafe.Managed both the FOH/BOH. Added a retail store in wellness and nutrition.
•Cut Food cost by 35%. Ran day to day operations, Sales lead, customer service.
•Came up Wirth menu ideas, new juices, smoothies and Acai bowls.
• Developed a wellness shots.
• Ordered all produce and made sure everything was organic with no overspending.
• Manager
Bee Organics, West Palm Beach, FL
January 2016 - January 2017
• Managed a vegan organic market and yoga studio.
• Created departmental procedures manuals and developed growth analysis strategies.
• Solved daily business challenges and managed product buying and selling.
• Played a key role in hiring and training new employees. Director
The Village Voices, Rensselaerville, NY
October 2015 - December 2015
• Directed and staged entire performances, making final decisions on stage movements.
• Hired employees and conducted auditions, ensuring high-quality performances. Retail Merchandiser Team Lead
The Westerner, Greenville, NY
October 2014 - August 2015
• Enhanced customer service and introduced new products to the store.
• Assisted with purchasing and marketing strategies to boost sales. Stage Manager
Good Cause Club, Rensselaerville, NY
August 2010 - August 2014
• Managed day-to-day operations, including budgeting and show running.
• Oversaw sets, props, lights, and sound, ensuring seamless show execution.
Education
Bachelor of Arts
SUNY Oneonta, Oneonta, NY
2008 - 2012
Certifications
• TIPS Certification
Skills
• Leadership and team development
• Inventory management
• Strategic planning and implementation
• Customer service excellence
• Marketing and sales strategy
• Relationship building with local bus •
• Time Management & Problem Solving
• Social Media Management
• Communication & Leadership
• Event & Menu Planning
• Profit & Loss Analysis
• Inventory Control & Procurement
• Sales & Customer Service
• Food Safety & Hospitality
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