Access Management Systems Analyst

BRIAN J HICKS

SAN ANTONIO, TX • 210-***-**** • *******@****.**.***, LinkedIn

IT APPLICATION SPECIALIST

INCIDENT RESOLUTION• OPERATIONAL EFFICIENCY • ACCESS MANAGEMENT Growth Focused IT Systems Analyst with extensive experience and a proven track record in Employee Identity and Access Management (IAM), role-controlled software distribution, software governance, and over 10 years of Information Security risk management experience in Enterprise Project Management. Skilled in process optimization, systems troubleshooting, disaster recovery, and performance monitoring; with a focus on ensuring operational continuity and enhancing organizational efficiency. Related Experience:

• Over 20 years of relevant experience and multiple Technical Courses such as MS Active Directory, MS Windows Server, and MS Exch

• 19 years of experience in the financial services and insurance industry.

• Knowledge of risk and/or compliance management principles.

• Proficient with VMWare and Remote Desktop,

• Ability to work with internal and external partners in a highly collaborative environment.

• Critical thinking and knowledge of data analysis tools and techniques.

• Experience identifying potential process concerns and recommending effective solutions.

• Experience of Microsoft Office products including Excel and PowerPoint. Core Competencies:

Identity Access Management · Project Management · Governance and Oversight · Data Loss Prevention

(DLP) · Program Planning & Execution · Performance Management · Data Analysis & Reporting · Software Distribution · Software Configuration Management and Licensing Resolution · Microsoft Office Suite · PROFESSIONAL EXPERIENCE

United States Automobile Association, (USAA) 2005-2017

• Information Security Analyst, (2005-2017)

Prime Duties

• Responsible for managing access to employee user accounts for PC workstations and peripherals across the Enterprise Network, as well as, creating and managing user accounts for over 30 diversified business applications spanning banking, investment, and real estate sectors.

• Extensive experience in Roles-based Access Management processes and tools to include: o SAM Jupiter

o Oracle Access Management

o SMS 2.0

• Provided 24/7 technical assistance and access support in a fast paced, production driven environment, ensuring seamless coordination across multiple teams.

• Managed manual access configuration of User ID’s for various applications on 3270 emulators.

• Additionally, I was one of three Analysts entrusted with direct customer support for Financial Trust transactions; as well as, providing network access management for a specialized Membership that performed quality assessments of USAA’s online experience. United States Automobile Association, (USAA) 1999-2005 Information Technology Systems Analyst (1999 -2005)

• Responsible for Desktop Software Configuration of over 100 Test Environment PC’s, I worked with all lines of business to facilitate scheduled improvements to the desktop software configuration.

• In addition to compiling and delivering updates to the Enterprise Core Software profile, I developed an Automated desktop image creation process -- cutting desktop reconfiguration time by over 50% and boosting efficiency for 100+ workstations weekly.

• Leadership role in weekly Software Configuration Management meetings, which helped streamline proprietary software update rollout process, improving system stability and reducing downtime by 15-20% across test environment.

• Managed Over 5000 Test User ID’s, creating a flexible Test ID “check-out” process for both scheduled and impromptu Test projects.

UNITED STATES ARMY (1972-1978)/Field Station Berlin (FSB) Signals Intelligence Analyst (SIGINT Analyst)/Intelligence Analyst/Reporter As a Signals Intelligence Analyst, I analyzed and reported on intelligence data from target exploitation to provide critical intelligence feedback and guidance for military planning and operations.

• Served as an Intelligence Analyst/Reporter at Field Station Berlin (FSB) from June 1973 to July 1977, analyzing signals data to report critical intelligence for mission support.

• Technical Proficiency: Utilized advanced SIGINT, COMINT, & HUMINT tools/resources to gather, analyze, interpret, and report complex data for Strategic and Tactical military use.

• Cross Functional Collaboration: Worked closely with various US and Nato military and government organizations to correlate intelligence findings for mission planning and execution.

• Appointed as the Subject Matter Expert on the Group of Soviet Forces Germany; briefing U.S., UK, and Australian military officials, including Field and General Grade Officers.

• Delivered intelligence presentations to senior decision makers, including the Commanding General of the 7th Army, the U.S. Army Chief of Staff, and members of the U.S. Congress.

• Contributed intelligence that was submitted to Secretary of State Henry Kissinger, whom I met during a high-level military briefing.

• Led a specialized team on a 4-month deployment to an isolated location in West Germany, tasked with testing, analyzing, and reporting on a new tactical intelligence support concept.

• Assigned to the 522nd Military Intelligence (MI) Battalion - Combat Electronic Warfare Intelligence (CEWI), 2nd Armored Division (2AD), from April 1978 to December 1978, contributing to intelligence gathering and reporting for tactical field operations support.

• Developed and presented a comprehensive 4-week refresher course in Russian Language and Soviet Ground Forces Order of Battle to 2nd Armored Division (2AD) Intelligence Analysts and Target Acquisition Operators, enhancing team capabilities.

• Completed Basic and Intermediate Russian Language Training at the Defense Language Institutes (East and West Coast) from April 1972 to March 1973 and August 1977 to April 1978, applying language skills to support intelligence analysis on Soviet forces. ADDITIONAL EXPERIENCE

Collectively, the skills below encompass advanced leadership, technical innovation, process optimization, cross-functional collaboration, security management, data-driven decision-making, and employee development, all aimed at driving operational excellence and strategic impact.

• Farm Operations & Mechanical Skills: Developed hands-on skills in operating and maintaining farm equipment, including acetylene torches, arc welders, tractors, trucks, and combines, while growing up on a farm in Ohio.

• Construction & Maintenance Roles: Held various roles in construction, including building swimming pools, laying asphalt, Oil Pipelines maintenance, and on sewer and water pipelines construction around San Antonio.

• Federal Corrections Officer: Served as a Federal Corrections Officer in Bastrop, Texas, managing the safety and security of inmates and staff.

• Technical Innovation & Process Optimization: Pioneered automation and process enhancements that reduced desktop reconfiguration time, cut account setup errors, driving operational excellence and productivity.

CERTIFICATIONS

• A+ Certification in Microsoft Hardware and Software: Obtained through a course taught by Texas A&M, focusing on hardware and software upgrade, repair, and maintenance.

• Hold various certifications or practical usage skills in: MS Active Directory, MS Outlook Exchange Server, MS Windows Server, MS SQL Server, MS PowerShell, MS SharePoint, MS Office Suite, Oracle Access Management, SAM Jupiter, SMS 2.0, Virtual Private Network (VPN), Remote Desktop, 3270 Emulator, and VMWare.

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