Executive Assistant Office Manager

LISA ANG

+** **** **** • **********@*****.***.** • Singaporean

https://www.linkedin.com/in/lisa-ang-executiveassistant/ PROFESSIONAL SUMMARY

Experienced Executive Assistant and Office Manager with over 20 years of excellence supporting CEOs and senior executives across Banking, FMCG, and Pharmaceuticals. Proven ability to manage complex calendars, coordinate global travel, and oversee high-level meetings while ensuring confidentiality and compliance. Adept at streamlining office operations, managing vendor relationships, and executing strategic events. Recognized for exceptional organizational, communication, and stakeholder engagement skills. CORE COMPETENCIES

C-Suite Calendar & Travel Management Executive Communication Confidential Data Handling Expense & Budget Oversight Stakeholder & Vendor Relations Meeting & Event Coordination Process Optimization Office Operations Project & Event Execution Cross-functional Collaboration PROFESSIONAL EXPERIENCE

EXECUTIVE ASSISTANT & OPERATIONS TO HEAD OF APAC

IPSEN PHARMA SINGAPORE PTE LTD – Singapore MAY 2023 – AUG 2024

(A global biopharmaceutical group offering specialty care and consumer healthcare, operating in >115 countries and EUR2.6B annual revenue.)

• Provided strategic support to the Head of APAC and leadership team, managing complex calendar arrangements across time zones, resolving 30+ scheduling conflicts, and coordinating 12 regional leadership meetings with a 90% satisfaction rate.

• Orchestrated over 100 international trips annually for senior leaders, handling end-to-end logistics, visa processing, and travel briefings, while supporting the implementation of the global travel system (BCD) to streamline bookings and reduce travel costs by 10%.

• Ensured 100% compliance with corporate data privacy standards, managing sensitive documents through encrypted platforms and supporting cybersecurity initiatives.

• Led a full-scope $80,000 office renovation project from concept to completion, including stakeholder alignment, vendor selection, space planning, and timeline management. Oversaw coordination with contractors, IT, and facilities to ensure zero business disruption. Successfully transformed the workspace to a hybrid-friendly, employee-centric environment—resulting in a 30% improvement in employee satisfaction and increased productivity.

• Managed a $500,000 annual office operations budget, identified and implemented cost-saving measures that achieved a 10% overall reduction while maintaining high service quality.

• Streamlined procurement and vendor processes, reducing turnaround time by 20% through better forecasting, supplier renegotiation, and digitized approvals.

• Coordinated internal communications and HR support activities, including 50+ travel arrangements and claims for the Senior HR Director, as well as 15+ HR roundtables and leadership workshops.

• Spearheaded the planning and execution of quarterly townhalls and recognition events, improving cross- departmental engagement and morale.

• Improved visitor and guest experience by optimizing reception procedures, leading to a 25% rise in positive feedback from external stakeholders.

EXECUTIVE ASSISTANT TO VICE PRESIDENT, APAC

KIMBERLY CLARK PROFESSIONAL – Singapore SEP 2019 – MAR 2022

(A global leader in health and hygiene solutions, serving >175 countries with variety of well-loved products, generating >SGD19B annually.)

• Delivered high-level administrative and operational support to the VP and regional leaders across Supply Chain, HR, Marketing, and Customer Experience, managing 150+ meetings and 100+ cross-border trips annually with zero scheduling conflicts.

• Organized and executed 20+ corporate events, leadership townhalls, and regional conferences—including a flagship APAC leadership summit with over 300 participants—enhancing internal visibility and cross-market alignment.

• Coordinated complex travel itineraries, visa processing, and logistics for executives across 10+ countries; implemented travel planning improvements that reduced regional travel costs by 25%.

• Oversaw procurement workflows, ensuring timely processing of 150+ purchase orders and 200+ expense claims, contributing to accurate budget forecasting and audit compliance.

• Partnered with cross-functional teams to develop consistent internal communications, distributing 10+ monthly newsletters and announcement campaigns, increasing employee awareness and alignment across 7 APAC offices.

• Acted as the main point of contact for vendors and facilities, managing service contracts and achieving a 15% improvement in issue resolution time through proactive escalation and regular service reviews.

• Maintained 98% on-time inventory for critical office supplies, supported logistics for over 500 shipments annually, and led efforts to streamline document handling and courier processes.

• Strengthened executive and team effectiveness through proactive meeting preparation, stakeholder follow- ups, and timely dissemination of strategic materials. EXECUTIVE ASSISTANT TO VICE PRESIDENT

ALLERGAN SINGAPORE PTE LTD/ABBVIE - Singapore OCT 2017 – FEB 2018

(A top pharmaceutical company focused on medical aesthetics and eye care, with a global presence and combined annual revenue exceeding USD45B.)

• Supported complex travel, events, and expense processes across marketing and sales functions.

• Helped reduce travel costs by 25% through proactive vendor engagement and itinerary planning.

• Launched internal communications efforts and improved team collaboration through streamlined processes. EARLIER CAREER SUMMARY

Executive Secretary to VP, Global Supply Chain

UNILEVER ASIA PTE LTD – Singapore 2009 – 2017

Supported 5 senior directors, managed logistics for 50+ leadership meetings monthly, and developed strategic presentations for board-level discussions. Oversaw SharePoint systems and contributed to HR onboarding and office operations.

Confidential Secretary / Office Manager

STANDARD CHARTERED BANK – Singapore 1997 – 2009

Held progressively senior roles supporting executive leadership in credit, operations, and regional projects. Managed large-scale APAC conferences, streamlined travel and procurement operations, and enhanced onboarding and compliance protocols.

EDUCATIONAL QUALIFICATIONS & CERTIFICATIONS

Diploma in Banking & Finance – Institute of Banking & Finance Diploma in Secretarial Studies & Business Administration – LCCI / Thames Business School GCE ‘A’ Levels – National Junior College

GCE ‘O’ Levels – Raffles Girls’ Secondary School

Japanese Language Proficiency Test (JLPT N3)

MISCELLANEOUS INFORMATION

Nationality: Singaporean Citizen

Languages: Fluent in English, Mandarin, Cantonese, Japanese (intermediate) Technical Skills: Ariba, SAP, Microsoft Project, Concur, Workday, SharePoint, web conferencing platforms (Zoom, Microsoft Teams, Cisco Webex, Google Meet), Google Workspace, and Microsoft Office Suite (Word, Excel, PowerPoint), MS CoPilot

Availability: Immediate

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