Customer Service Accounts Payable

MONROE, NJ • *********@*****.*** • 732-***-****

BRENDA DUKES

Customer Service, Accounts Payable and Receivable Specialist PROFESSIONAL SUMMARY

Customer Service, Accounts Payable and Receivable Specialist with over 30 years of extensive expertise in financial systems management and data entry. Demonstrates exceptional proficiency in Microsoft Excel, collections, payroll processing, and bank reconciliation, ensuring operational efficiency and accuracy. Committed to delivering outstanding customer service and fostering a collaborative work environment to drive organizational success. EMPLOYMENT HISTORY

FRONT DESK SWITCHBOARD OPERATOR Dec 2010 - 2020

Roosevelt Care Center Edison, NJ

PRINCIPAL ACCOUNT CLERK May 1986 - Dec 2018

Middlesex County Board of Social Services New Brunswick, NJ SKILLS

Accounts Payable, Accounts Receivable, Collections, Data Entry, Microsoft Excel, Bank Reconciliation, Payroll Processing, Financial Systems, Customer Service, Inventory Management. ADDITIONAL INFORMATION

PROFESSIONAL EXPERIENCE

Principal Account Clerk - MIDDLESEX WELFARE

• Managed accounts receivable and processed bank deposits

• Handled client overpayment collections and payment processing

• Maintained data entry and client information updates

• Processed employee expense accounts and reimbursements

• Managed payroll information and wire transfers

• Handled board meeting checks and utility payments

• Processed client assessments and general assistance accounts ADDITIONAL EXPERIENCE

Front Desk Switchboard Operator - ROOSEVELT CARE

CENTER

• Managed Personal Needs Accounts (PNA)

• Updated resident information in computer systems

• Directed visitors and vendors

• Performed overhead paging

• Completed mandatory HIPAA training

Managed PNA accounts, ensuring accurate updates and compliance. Directed visitors and vendors, enhancing operational efficiency. Performed overhead paging to locate personnel swiftly. Updated resident addresses, maintaining up-to-date records. Attended HIPAA and resident care classes, improving service quality. Ensured precise welfare payments, with financial accuracy and reliability. Coordinated bi-weekly bank deposits, ensuring smooth financial operations. Managed office supplies, enhancing inventory control and cost-efficiency. Prepared payroll wire transfers, guaranteeing timely employee payments. Facilitated financial approvals, effectively managing company expenses.

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