Call Center Customer Service
Resume:
Ethan Anderson
Personal details
Ethan Anderson
********@*****.***
Temple Terrace, FL
Skills
CRM Software (e.g., Zendesk,
Salesforce)
Customer assistance
Communication
Email Correspondence
Customer Support
Order Processing
Problem-Solving
Team Collaboration
Active Listening
Adaptability
Conflict Resolution
Attention to Detail
Time Management
Languages
English
Profile
A 18 Y.O Customer service professional with excellent communication, problem- solving, and multitasking skills. Skilled in assisting customers, handling inquiries, and ensuring a positive experience. Also currently have an CNA Certificate Of Completion
Education
High School Diploma May 2024
Blake High School, Tampa, Florida
Employment
Customer Service Representative Sep 2023
Maximus, Tampa, Florida
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Answered incoming calls from Medicare beneficiaries, providing them with information regarding their benefits.
Assisted customers in navigating the Medicare website, helping them to find the resources they needed.
Monitored changes in regulations affecting Medicare services provided.
Processed enrollments for new Medicare members according to established procedures and guidelines.
Updated system with order specifics and customer details, preferences, and billing information.
Crew Member Apr 2024 - Aug 2024
Chipotle, Tampa, Florida
Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
Drove team success by quickly completing assigned tasks. Took orders from patrons and input selections into store computer system.
Processed payments on cash register and counted back bills and change to patrons.
Performed cashier duties such as taking orders, collecting payments and providing change.
Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
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