Information Technology It Support

Edgar Cruz

**** ********** **** **. **** ***, San Diego, CA 92154

619-***-**** ****.*******@******.***

LinkedIn: www.linkedin.com/in/edgar-cruz-334573357

PROFESSIONAL SUMMARY

Motivated and bilingual IT professional with foundational knowledge in networking, cybersecurity, and cloud systems. Earned an Associate’s Degree in Cybersecurity and Networking and currently pursuing a Bachelor’s Degree in Information Technology & Networking. Skilled in troubleshooting, team leadership, and compliance-driven environments. Eager to apply technical skills and healthcare experience to entry-level roles in IT support or cybersecurity.

TECHNICAL SKILLS

- IT fundamentals, networking, cybersecurity, cloud applications

- Troubleshooting and maintenance of hardware/software systems

- Microsoft Windows OS support and device configuration

- Understanding of HIPAA and hospital compliance standards

SOFT SKILLS

- Bilingual: English/Spanish

- Strong communication and customer service

- Team leadership and time management

- Critical thinking and problem-solving

WORK EXPERIENCE

Kaiser Permanente – San Diego, CA

Sterile Processing Technician II April 2017 – Present

- Decontaminate, inspect, assemble, and sterilize surgical instruments in compliance with healthcare safety protocols

- Support operating rooms with timely delivery of sterile equipment

- Coordinate with surgical teams to ensure patient safety and efficient workflows

- Maintain attention to detail in a regulated, high-stakes environment

Green Messengers – San Diego, CA

Medical Courier June 2015 – January 2017

- Safely transported medical specimens and medications across healthcare facilities

- Ensured compliance with biohazard handling procedures and transport regulations

- Delivered critical medication to hospice patients with sensitivity and care

EDUCATION

DeVry University – Ontario, CA

Bachelor of Science in Information Technology & Networking (Cybersecurity Concentration) – Expected July 2026

Associate of Applied Science in Cybersecurity & Networking – March 2025

San Ysidro High School – San Diego, CA

High School Diploma, Class of 2015

CERTIFICATIONS

- Google Technical Support Fundamentals – April 2025

- Undergraduate Certificate in Information Technology Essentials – March 2025

- Certified Registered Central Service Technician (CRCST) – HSPA, 2025

ADDITIONAL INFORMATION

- Open to cybersecurity internships or entry-level IT support roles

- Strong interest in network defense, ethical hacking, and digital forensics

Contact this candidate