Medical Assistant Customer Service
Resume:
Ivelisse Gandulla
East Haven, CT *****
****************@*****.***
Authorized to work in the US for any employer
Work Experience
Medical Assistant
Fair Haven Community Health Care-New Haven, CT
August 2023 to Present
Rooming patients
Taking all vitals
Ekg
Visión and hearing tests
I work with pediatrics and adolescent primary care. Medical Assistant/Medical Receptionist
Connecticut pulmonary specialists-New Haven, CT
August 2022 to Present
• Taking vitals and updating patients charts.
• Picking up office phone calls and answering any questions, canceling and scheduling appointments for one of our 4 offices.
• Getting CT scans authorized by patients insurance providers.
• Getting prior auths needed for medications.
Medical Assistant
Milford Podiatry-Milford, CT
July 2018 to September 2021
• Assisted 1-3 providers seeing about 30-40 patients per day.
• Prepared and cleaned treatment rooms for patient examinations
• Verified insurances to make sure patients were receiving the proper coverage they needed
• Maintained medical record by recording and entering patient data and history into EMR.
• Took X-rays, performed cast cutting, prepped patients for routine diabetic care Dental Assistant
Advanced Dentistry of CT-Stratford, CT
March 2018 to July 2019
• Greeted and roomed patients.
• Assisted doctor with bondings. fillings, root canals, extractions, impressions, and crowns/bridges
• Prepared rooms for patient examinations
• Verified insurances to make sure patients were receiving the proper coverage they needed
• Followed HIPPA and OSHA Protocol and Guidelines
• Completed front desk duties such as, checking insurances eligibility, maintaining daily schedule flow, scheduling new appointments and follow ups, and obtaining new and current pre-authorizations for medications and procedures.
Customer Service Representative/Sales Associate
Bed Bath & Beyond-Hamden, CT
September 2014 to June 2019
Exchanging and returning merchandise
Helping customers with any questions that had and finding items. Ordering items for customers.
Taking phone calls to attend to customers needs
Cashing people out.
• Greeted customers
• Resolved customer issues
• Responded to inquiries and issues
• Operated the cash register
Medical Assistant (Externship)
Docs urgent care-West Haven, CT
February 2019 to May 2019
• Took vitals including: blood pressure, temperature, height, weight, intake and outtake and recorded them into EPIC
• Completed EKG's, DOT physicals, and yearly physicals
• Performed urinalysis testing
• Administered flu/strep tests
Education
Diploma in Medical
Branford Hall Career Institute
2019
High school diploma or GED
Skills
• Bilingual Medical Assistant
• Urinalysis testing
• Phlebotomy
• Vital Signs
• EPIC
• Patient Care
• Dental Assisting
• Medical Imaging
• Laboratory Experience
• Customer service
• Chairside assisting
• Medical office experience
• Spanish
• HIPAA
• Medical receptionist
• Computer skills
• EHR systems
• Epic
• Vital signs
• Pediatrics
• Customer service
• Sales
• Cash register
• HIPAA
• Medical terminology
• Laboratory experience
• EMR systems
• Cash handling
• Phlebotomy
• Front desk
Certifications and Licenses
CPR Certification
BLS Certification
August 2023 to August 2025
Assessments
Customer focus & orientation — Proficient
December 2021
Responding to customer situations with sensitivity Full results: Proficient
Administrative assistant/receptionist — Proficient December 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Attention to detail — Proficient
December 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Medical receptionist skills — Proficient
April 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Customer service — Proficient
January 2022
Identifying and resolving common customer issues
Full results: Proficient
Medical terminology — Proficient
June 2022
Understanding and using medical terminology
Full results: Proficient
Work motivation — Proficient
April 2021
Level of motivation and discipline applied toward work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate