Night Auditor
Resume:
BRENT S MENTING
Las Vegas, United States *****
920-***-**** - ********@*****.*** - WWW: Bold Profile PROFESSIONAL SUMMARY
Seeking a career where talents and goals contribute to company success while prioritizing personal happiness. Passionate about leveraging skills to make a positive impact and achieve mutual growth. Committed to finding a role that aligns with professional aspirations and personal fulfillment. Dedicated to excelling in a position that values contributions and well-being.
SKILLS
Clear communication with employees
and customers
• Collaborative teamwork with diverse
groups
•
• Conflict resolution with empathy • Perfect attendance since 2014
• Enhancing customer satisfaction • Driving company success WORK HISTORY
10/2022 Night Audit
Sonesta International – Las Vegas, Nevada, USA
Tasks include answering inbound calls on an automatic phone system for existing and potential guests wishing to book hotel reservations and/or change or cancel existing reservations, assist with information calls regarding specific hotel properties, and use a sales approach that will fit the guests needs, suggest additional services offered by the company, and maintain good individual stats that meet the teams goals as well as achieve the individual monthly quota for bonuses and commission.
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Customer service skills, handled cash, guest check-ins, hotel accounting, hotel paperwork, answered phones.
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Check-in/check-out hotel guests courteously and efficiently according to set standards; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry.
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Maintain high level of product knowledge of the hotel including hotel services, hotel events, local events and attractions
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Responsible for the hotel in the evening where there are no managers present in the hotel.
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Responsible for checking guests in and out of the hotel, taking care of guest complaints and requests, and help manage the keys for every department in the hotel.
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Regularly interacted with management and other hotel departments to ensure smooth operations and ensure that all guests' needs were quickly met
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07/2021 to 10/2022 Hotel Night Audit Manager
Kinseth Properties – Appleton, Wisconsin, USA
• Overnight audit Sunday through Thursday night
Tasks include answering inbound calls on an automatic phone system for existing and potential guests wishing to book hotel reservations and/or change or cancel existing reservations, assist with information calls regarding specific hotel properties, and use a sales approach that will fit the guests needs, suggest additional services offered by the company, and maintain good individual stats that meet the teams goals as well as achieve the individual monthly quota for bonuses and commission.
•
Customer service skills, handled cash, guest check-ins, hotel accounting, hotel paperwork, answered phones.
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Check-in/check-out hotel guests courteously and efficiently according to set standards; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry.
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• Assisted General Manager in all aspects of running the hotel Maintain high level of product knowledge of the hotel including hotel services, hotel events, local events and attractions
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Responsible for the hotel in the evening where there are no managers present in the hotel.
•
Responsible for checking guests in and out of the hotel, taking care of guest complaints and requests, and help manage the keys for every department in the hotel.
•
Regularly interacted with management and other hotel departments to ensure smooth operations and ensure that all guests' needs were quickly met
•
03/2018 to 07/2021 General Merchandise Manager
Meijer – Appleton, WI, USA
My position, General Merchandise which included the departments of sporting goods, electronics, health and beauty, home goods, garden center and other similar departments.
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• My responsibilities included:
• Assisted with the interviewing and hiring process of employees
• Led a team of 60 Team Members
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
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Offered exceptional customer service to differentiate and promote the company brand
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Providing excellent customer service through strong floor leadership and associate performance management.
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Managed the store and oversaw the work of employees, focused on providing the best customer service possible
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Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
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• Ensured excellence in customer service and resolved problems at the store
• Utilize administrative skills, leadership skills, and communication skills. Training of new associates as well as development of current employees to propel them to the next level of their career and desired goals.
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Effectively trained, motivated, and coached staff, and emphasized customer service, made improvements, diplomatically resolved problems, and took corrective action when issues arose
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Making sure store is set to 'Store Planogram', implementing marketing, executing markdowns and promos, building customer awareness to said promos.
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• Implemented important security and safety measures 10/2003 to 04/2018 General Merchandise Manager
Shopko – Appleton, WI, USA
General Merchandise Manager with similar responsibilities as with my current position. In addition to these responsibilities, I did many assignments opening new stores across the United States. I have great deal of experience with the diversity of employees.
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Built customer confidence by actively listening to their concerns and giving appropriate feedback.Completed floor replenishment to guarantee size availability and promote customer satisfaction.Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.Offered direction and gave constructive feedback to motivate team members.Built and maintained effective relationships with peers and upper management.Recruited, hired, developed and retained retail talent for the company.Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.Marked clearance products with updated price tags.
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Opened and closed store, managed employees, managed day to day retail operations, inventory control,cash control, P&L, scheduling, stocking, cleaning, merchandising, and performance appraisals
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EDUCATION
01/1986 Associate of Business Administration: Business Administration Fox Valley Technical College - Appleton, Wisconsin
• 65 Credits in Business Administration
• GPA: 3.2
01/1984 High School
Kaukauna High School - Kaukauna, WI
• Elective classes were all in business education.
• GPA: 3.7
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