Resume
Duane Smith Sr.
New Tampa, Fl 33647
240-***-****(c)
Email: ***********@*****.***
EDUCATION
State University College at New Paltz, New Paltz, NY
BS: Criminal Justice, June 1982
WORK EXPERIENCE
Department of Labor/ Job Corps
December 2019- Present
Outreach Admission Counselor
Responsible for direct screening, background checks and recruitment of student candidates for enrollment, in compliance with government and management directives.
Accurately document all services provided in the web based system.
PWC Juvenile Detention Center
October 2018-August 2019
Juvenile Detention Specialist II/Certified Gang Investigator Specialist
To provide safety and around the clock supervision for both male and female adjudicated youths in a secured environment. Maintaining control and security of living quarters instructing and supervising the youth in personal hygiene, group life skill counseling sessions, counseling youth on personal behavior problems. Documentation of activities and behavior, maintain housekeeping supplies and clean clothing and special work details in facility as needed.
Comcast Cable
January 2015- August 2019
Consumer Service Executive
Responsible for the promotion and sale of products and services to include video, high-speed internet, voice and home security systems. Developed a foundational knowledge of telecommunication products and services, and improved sales skills and learned how to maximize sales through effectively working assigned turf.
State of Delaware/DYRS
October 2014 to December 2015
Youth Rehabilitation Counselor
Prepared regular assessments of individual progress Conducted group sessions addressing socially effective values, attitudes and behaviors Counsel clients on communication, coping and decision-making skills with CBT techniques in a well-structured environment
DC Government Laurel, MD
October 2005 to January 2015
Lead Juvenile Correctional Officer
Manage and deploy correctional personnel during assigned shifts and critical emergency situations. Provide control and surveillance over inmates/ clients including assignments for escorts and/or work detail. Prepared incident reports, memos, progress reports and other forms as required. Assure compliance with safety and sanitation regulations.
Pines Alternative Behavioral Center
February 2002 to January 2004
Behavioral Specialist/Team Leader
Supervised staff and provide training on implementing program guidelines Prepared regular assessments of individual progress Conducted group sessions addressing socially effective values, attitudes and behaviors Counseled staff and clients on communication, coping and decision-making skills.
Portfolio Recovery Associates, Norfolk, VA
April 1998 to January 2003
Account Executive
Investigated and process account balances on various accounts Designed procedures and processes for the collections of charged off accounts Provided training on implementation of procedures and best practices with regards to FDCPA collections Researched and recommended equipment to aid in the collections of active and inactive accounts.
Summs Skip and Collections, Norfolk, VA
May 1991 to February 1998
Field Adjuster/Collection Skip Tracer
Assembled data and financial reports for lending institutions and management on disposition of seized vehicles Conducted performance evaluations or repossessed vehicles and the manner that vehicles were seized Contacted clients and recorded details regarding outstanding accounts.