Front Desk Data Entry

Rokyatu Kiawu-Johnson

Frederick, MD ***** • P: 240-***-**** • E: *******@*******.***

Administration / Front Desk

Clerical • Analyst • Tech Support • Finance

Motivated, client-centered, results-driven individual managing tasks from concept to completion. Exceptional communication skills and making critical decisions. Excellent verbal, written, and interpersonal communication skills, as well as effective communication.

Effective Communication Clerical and Administration Interpersonal Skills Project Planning and Scheduling

Proficient in Microsoft Suit QuickBooks SQL W.E.B. Director Problem Solving Time Management Analytics

Documentation Management Accounting Financial Management Adaptability Multitasking Creative Thinking

Excellent Public Relations S.A.P. Retail Alpha Numeric Data Entry Automatic Data Processing Coding Web Design

EXPERIENCE

Rice Tire Frederick, MD 05/2022 – 10/2024

Administration / Front Desk

Carried out data analyses and produced written reports of inventory, locations and filed data accordingly, managed and handled payment receipts locating discrepancies in payments and assisted the accounts receivable manager with inputting in the system.

Answered phones and emails, greeted customers, received mail, and disbursed accordingly, sorted mail from each of the eighteen stores and gave it to the appropriate departments and did end of the month filing of documents to prepare for the new month.

Created detailed reports by compiling data findings into meaningful documentation to senior managers to help promote growth, monitored project progress by tracking activity, resolving problems, and publishing progress reports.

U.S. Bank Frederick, MD 09/2019 – 10/2021

Administrative Assistant

Provided clerical and administrative support related to documentation processes and systems, handled various documents, pre-approved and routed documents for review and approval in the electronic Document Management System (D.M.S.).

Spearheaded filing and maintenance of all controlled documents and records, ensured files are accurate and easily retrievable, created logbooks for production, ensured all necessary information is accurately recorded and easily accessible.

Apple Frederick, MD 08/2018 – 02/2019

Tech Support / Customer Service

Interacted with customers in response to inquiries, concerns, and requests about products and services, gathered customer / product information and determined the issue by analyzing the symptoms, assisted with integration, and ensured that requirements are met.

Diagnosed and resolved technical issues involving internet connectivity, email, application downloads, etc., collected and interpreted data to identify business trends and insights according to Apple marketing and analytical procedures.

AmerisourceBergen Rockville, MD 11/2017 – 02/2018

Benefits Enrollment Specialist

Verified electronic validation of pharmacy coverage and medical eligibility, identified any restrictions and details on how to expedite patient access, documented and initiated prior authorization process and claims appeal.

Collected and reviewed all patient insurance information needed to complete the benefit verification process, completed quality review of work as part of finalizing the product, and reported any reimbursement trends/delays to the supervisor.

Strategic Financial Manhattan, NY 07/2015 – 02/2017

Benefits Enrollment Specialist

Assisted in maintaining databases, processed various registration transactions, entered data, extracted application information, requested voided checks, initiated a hold if not approved by the payment department as per policy.

Assessed new client needs, distributed application materials as required, collected all the necessary documentation, and verified with the bank that the account was set up to start the client payment schedule accordingly.

Temple of Faith Church Staten Island, NY 08/2010 – 12/2016

Accounting Clerk / Bookkeeper

Compiled and sorted invoices and checks, account statements, reports, and other financial records, utilized computer systems to run databases, pay bills and order supplies, researched, tracked, and resolved accounting problems accordingly.

Thoroughly balanced the general ledger by preparing a trial balance, reconciling entries, maintaining historical records, and advising management on needed actions.

Northfield Bank Staten Island, NY 05/2012 – 07/2015

Bank Teller

Stride Rite Outlet Elizabeth, NJ 03/2006 – 04/2015

Assistant Manager / Key Holder

EDUCATION

University of Maryland Global Campus

MS Information Systems and Services 2024

College of Staten Island

BS International Business 2010

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