Business Analyst Senior
Resume:
David Murphy
Senior Business Analyst
***************@*****.***
Personal Summary
Senior Business Analyst with 20 years extensive experience in the financial services working in diverse projects within the insurance and pensions industry
Strong technical background gained as a former Software Engineer/System Analyst/Business Analyst that allows me to fulfil a variety of different roles and provide an effective interface between business and technical teams
Analytical, problem-solving skills with ability to express complex technical concepts in simple business terms
Ability to adapt to meet the demands of clients and experienced in working under high pressured environments and setting realistic expectations on deliverables
Vast knowledge of system functionality that allows to identify processes that can be improved/automated which results time saved for business
Areas of Expertise
Project Management and Relationship Management Skills
Performance/Process Enhancements
Configuration of complex financial products (Investments, Life & Pensions, Motor/Home Insurance)
Data migration / mining / scrambling
Modelling techniques and methods
Strong documentation skills
Effective management of internal/external stakeholders
Proficient in analysing and interpreting data
IT Skills
Methodologies:
Waterfall, Agile, V model, CMMI
Bug Tracking Tools:
Test Director, Quality Centre, Rational Visual Test
Applications:
Visio, Advanced Excel, Blueprint (CARE), Jira, Confluence, eDocs, SharePoint, Bizagi, Visual Studio, SourceSafe, Crystal Reports, PowerPoint.
Programming Languages:
C++, C#, Visual Basic, Cobol, SQL
Internet:
HTML, VBScript, ASP, JavaScript
Databases:
SQL Server, Oracle, MS-Access
Professional Experience
Ernest & Young/Department of Agriculture 2021 - 2025 (Senior Business Analyst)
Duties
Description
Overview
Senior Business Analyst working on projects for Department of Agriculture, Food and the marine (DAFM). Responsible for gathering requirements for the creation and maintenance of multiple payments schemes (BDGP, BEEP-S, SCEP).
Methodologies used
The project(s) followed an Agile approach in line with the Scrum framework delivery structure. I was involved in Sprint Planning, Execution, Reviews and Retrospectives and was a member of a Scrum team, creating and maintaining the Product Backlog of items requested by the Business Units.
Project name, brief description
Project Name: Payment Scheme Creation and Configuration
Project Description: Creation and maintenance of multiple payments schemes (BDGP, BEEP-S, SCEP) using Agile methodology.
SCEP (Suckler Carbon Efficiency Programme): required development of a new online system through which clients applied for the scheme and then performed actions (e.g., Genotyping, Weighing, Surveys, data recording, Vaccinations) on their herds to receive payments in return. Responsible for business analysis at all stages of the project, from requirements gathering and system specification through system delivery to maintenance and enhancement. This included liaising with the business and all stakeholders to gather requirements on all areas impacted (e.g., Web pages, data migration, reports, documentation, correspondence etc.)
Responsibilities
·As the lead Business Analyst, I was responsible for gathering all requirements (e.g. Business, Functional & Non-Functional) from Project initiation to completion from various stakeholders (e.g. Product, Compliance, Pricing, Development and QA teams using various techniques (workshops, interviews, shadowing, Documentation Analysis, Prototyping etc)
·Documented requirements (e.g. Business, Functional, Correspondence, Interface, Report) using a variety of artefacts (e.g. BRD, User Stories, Use Cases, Project Plans, Business Case, Project Initiation, Product Specification, matrices) so that all stakeholders (technical & non-technical) could understand what needs to be delivered.
·Developed process maps, flows and mock-ups (e.g. Class, Sequence, Activity, Entity Relationship) of current and future business processes using UML diagrams to explain complex requirements more effectively.
·Used Business Analysis Planning techniques to ensure that all requirements were documented, prioritised, and delivered on time using Work Breakdown Structure, Network Diagrams and Gantt Chart for each phase on the project.
·Delivered all requirements such as New Web Screens, Documentation, Correspondence, Reports, Database, Payments, Interface Files, Data Migration to a specific timeline.
Maintained constant communication with all stakeholders through all project phases (planning, Analysis, Design, Development, Test, Implementation, Maintenance.) and gave weekly product demos to stakeholders to ensure correct requirements were being developed.
AA Ireland 2019 - 2021(Senior Business Analyst)
Duties
Description
Overview
Project Name(s): CICA (Consumer Insurance Contract Act)
Regulatory project to ensure CICA compliance for all insurance products (Motor Insurance, Home Insurance, AA Membership, Travel Insurance, Home Membership, Life Assurance) for a range of client including AXA, Aviva, Allianz, Liberty.
Regulatory changes were required to cater for the increased disclosure of payments, as well changes for the removal of assumptions, redundant and vague questions from all AA systems, documentation, and processes.
Description
Senior Business Analyst responsible for delivery of a range of projects to ensure client CICA compliance.
Gathered requirements from a wide range of external (e.g. Aviva, Allianz, Liberty, AXA, Relay30, Perigord) and internal stakeholders (Business, Product, Compliance, Finance, Pricing, Development and QA teams).
Drove strategic and tactical insurance projects that ranged in size from small scale change requests to large scale projects.
Manged and owned the change management, processing change requests.
Ensured requirements are clearly documented & understood, and that technical solutions are delivered to ensure achievement of key business objectives using prototype and mock-ups.
Produced a variety of Artifacts (e.g. Business Requirements, Functional Specifications, Correspondence Requirements, Interface Requirements, Report Design, User Stories, Use Cases, Project Plans, Business Case, Project Initiation, Product Specification) so that all stakeholders (technical & non-technical) could understand what needs to be delivered.
Delivered all requirements for New Web Screens, Documentation, Correspondence, Reports, Database, Payments, Interface Files, Data Migration to a specific timeline.
Analysis, Estimation of Change requests
International Financial Services/Percana 2014-2019 (Senior Business Analyst)
Description
Overview
Project Name: Multiple projects in Life and Pension Administration Sector
Worked across multiple projects to support new clients (e.g., Virgin Money, Generali, Enora, Lindt) in migrating their book of business (e.g. Life & Pensions products) onto the Percana system (Life and Pension Administration System).
Projects involved the analysis, requirements management, configuration, development, and migration of many company products (e.g. Pensions (Occupational/Personal/Top-up), Savings and Protection) and their associated data onto the Percana application.
Description
Gathered Pension related requirements from external client such as Generali, Virgin Money, Lindt, Anora, Pearl which required an in-depth knowledge of all aspects of complex financial Life and Pension products.
Configured complex Life and Pension products on the Percana application using SQL Server. e.g., payments, claims, risks, charges, commissions, allocations, funds, premiums etc.
Liaised and aided Actuarial team to document complex pension formulae for pension administration system.
Liaised and aided data migration team with transfer of client’s book of business onto the Percana application.
Gathered business, functional/non-functional requirements from various stakeholders (e.g. Actuarial, Product, Compliance, Pricing, Finance) through a variety of techniques (e.g., Workshops, interviews, shadowing etc.) on various size projects.
Documented complex Business Requirements using various artefacts (e.g., BRD-Business, FSD-Functional, CRD-Correspondence, IRD-Interface, RDD-Reports, User Stories, Use Cases, Project Plans, Business Case, Project Initiation, Product Specification, Traceability Matrix, UML Diagrams (Class, Sequence, Activity, Entity Relationship).
Developed process maps & flows of current and future business processes.
Produced and maintained many regulatory and business reports.
Responsible for creating presentations and training on a variety of subjects. e.g. Product Configuration, SQL Server, Blueprint, Financial Applications, UML, Excel etc
Performed root cause analysis and identified issues
Performed process improvements that led to cost savings
Worked closely with various teams to complete functional/non-functional testing on various projects
Technical skills used:
Percana financial application, SQL Server, Excel, C#, Blueprint, JIRA, Visio
Example Projects
OVAL Migration
Migration, analysis, configuration, development and implementation of 90 financial products (e.g. Pensions, Savings and Protection) and their associated policies onto the Percana financial application.
Generali
Responsible for analysis of products and development of cloning scripts to create new products.
Arklife/AIB/Aviva 1999 - 2013(Senior Developer/Business Analyst)
Description
Overview
Developer/Business analyst responsible for several policy administration systems used by 150+ financial consultants to support the sales of pension products (Personal, Company, AVC’s) to customers.
Description
Analysis, design, development, test of applications using SQL server merge replication which enables hundreds of financial planning consultants to use these applications simultaneously.
Example of deliverables include:
oQuality Assurance Web Application – Gathered user requirements and designed, developed, tested web-based Quality Assurance application for AIB personnel to analyse sales trends.
oSales Manager Web Pages – Specified the system architecture and design for web application utilising UML analysis and design models which allows sales managers to view current and historical Life and Pension data.
oAuto merge Application – Managed the analysis, development, testing of SQL Server package that aids in the merging of duplicate customers.
oPaxus Importer – Designed SQL Server SSRS package which is responsible for the nightly import of live policy and customer data from one database to another.
Responsible for gathering requirements from stakeholders through workshops and interviews e.g., new products, regulatory changes, budget changes, migration projects, process improvements, reporting, documentation, correspondence.
Authored complex stored procedures, views, functions, and scripts to support various teams (Business, actuarial, compliance) to retrieve pension related data from various datastores.
Performed analysis, design, development, maintenance, testing, and continuous improvements to a suite of online financial applications.
Prepared detailed test plans, acceptance criteria and test scenarios for each project and performed system, unit, acceptance, regression, load, and functional/performance testing on dozens of applications using both automated and manual testing methods
Responsible for the creation of various artefacts (e.g., Business Requirements (BRS), Functional/Technical Specifications (FSD), Correspondence Requirements (CRD), Interface Requirements (IRD), Report Design (RDD), Non-Functional Requirements, User Stories, Use Cases)
Extensive experience designing, coding, testing, and supporting database upgrades e.g., Performance/SQL Tuning, Backup & Recovery
Technical skills used: SQL, UML, C++, C#, Oracle, MS-Access, HTML, CSS, XML, XSLT, ASP, JavaScript, Visio, Jira, SharePoint.
Skillsets and Knowledge
Qualifications
Course Title
Skill or Knowledge Area
Duration (months)
Awarding body
Date completed
Bachelor’s degree in information technology
IT (Information Technology)
12 months
Dundalk institute of Technology
1998
National Diploma in Computing
12 months
1997
National Certificate in Computing
24 months
1998
Certification
Course Title
Skill or Knowledge Area
Awarding body
Date completed
BCS Certificate in Requirements Engineering
Business Analysis
BCS The Chartered Institute of IT
2017
BCS Certificate in Modelling Business Processes
2016
BCS Certificate - Business Analysis Foundation
2016
ISEB Software Testing Foundation
Testing
2015
LIA QFA Pensions
Pensions
Life Insurance Association (LIA)
2011
LIA QFA Loans
Loans
2010
LIA QFA Life Assurance
Life Assurance
2009
LIA QFA Investments
Investments
2008
Training Courses
SQL Server
Visio
Presentation Skills
Data Modelling
Meeting Skills
Windows Application Development with MS .NET 4
Blueprint
Developing solutions with XML and XSL
MS Project
Programming in C# with VS2010
Design & Build
Delphi Programming
Advanced Excel
ISIS Papyrus Designer
Personal Details
Leisure Interests: Reading, football, tennis, athletics.
Other: Coaching Duleek soccer and GAA teams.
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