Real Estate Operations Management

Kurunadan.PR

Operations Management Professional

Location: Chennai Mobile: +91-988******* E-Mail:***********@*****.*** Linkedinprofile Summary

A results-driven Operations Management & Customer Services Professional with over 25 years of expertise spanning Industrial, Power Sector, IT Parks, Residential & Commercial Buildings in Indian & International locations.

Helped Organizations through my skills in Real Estate Services, Facilities & Property management

,Customer relations and Multi-Site Operations, ensuring seamless execution of large-scale and long- term maintenance projects.

Recognized for achieving operational efficiency, driven cost-saving initiatives, customer satisfaction 90%+ (CSI) and excellence including advisory roles in high-stake locations such as Sudan and Yemen. Recommendations

• "As a manager, I found Kurunadan to be very organized and efficient in Gateway, He consistently demonstrated strong problem-solving abilities, finding innovative and practical solutions S.Sivaram –GM (Ops & Projects), TRIL Chennai.

• "Kurunadan performance was remarkable and had the pleasure of managing him for a significant duration, his strong analytical skills and attention to detail were invaluable to our team." K. Devaraj, AVP, Sodexo –Chennai. Skills

• Real Estate Services,Operations & Customer Services Management: Asset Management ;Facility & Property Management ;Project Life Cycle Management ;Infrastructure Development & Execution; Multi Site Operations ;SEZ Coordination; Lease Management ;Vendor, Suppliers & Contract Management; Risk mitigation & Emergency Preparedness Management; Security Management; Resource Planning; Stake Holder Engagement ;Change Management ; Business Continuity Planning; Resilience Management; Statutory Compliances & Protocols, Policy Implementation.

• Financial Management;Receivables Management; Capex,Opex budgets;Techno-Commercial Operations. Work Experience

GATEWAY OFFICE PARKS PRIVATE LIMITED CHENNAI, INDIA Deputy Facility Head Sept 2017 to Nov 2022

• Spearheaded end-to-end Works supervision, ensuring seamless O&M, SEZ,Lease Agreement coordination

,renewals & Registration process, Vendor partner coordination, Handover process, Implement employee experience programs & strategic initiatives coordination, Fire safety& EHS Programs coordination, Customer relation for the 35 Lakhs Sft space, including 11 IT Buildings across a 35-acre campus for a diverse IT park.

• Cultivated long term relationships with 10+ Tenants including IT Major companies, Orchestrated regular meeting and accomplished the Operational KPI, ensuring alignment with their needs and expectations.

• Orchestrated the efficient transition from project completion to operational handover, fitout handover, ensuring zero disruptions and optimal tenant experiences.

• Effectively liaised with government authorities for regulatory compliance & facilitated day-to-day operations runs smoothly. Headed various audits Viz Process, Safety, Financial, Statutory Compliances ensuring compliance with organizational standards.

• Skilled in preparing and analyzing MIS reports for presenting monthly and quarterly reports for leadership Team ensuring accuracy, compliance, and data-driven insights.

• Led Capital(Capex) - provided operational support,headed special projects & Opex projects, optimized resource utilization, implemented Digital Technology Automation for Process Optimization, introduced Sustainability Initiatives Viz green energy solutions, waste management etc, achieved 15% reduction in energy costs, along with innovative campus amenities like crèche and food court.

• Driven the Profit and Loss (P&L) operations for the services business unit, ensuring financial viability, Revenue collections and profitability in Common Area Maintenance (CAM), utility charges billing,AMC’s, Maintenance expenses and rent collection. Through optimization cost saving achieved around 10 %. SODEXO TECHNICAL SERVICES PRIVATE LIMITED CHENNAI, INDIA Deputy General Manager June 2013 to Aug 2017

• Successfully led a team of 9 direct reportees achieving 100% client retention for large accounts

(Industrial Facility Management) and sustained profitability through strategic execution and people- first leadership ensuring sustainable growth and long-term success. Exposure to Merger & Acquisitions.

• Regularly engaged with client business unit heads to gather insights, implement strategic feedback, and drive continuous improvement across operations, achieving to a 90%+ Customer Satisfaction Index.

• Spearheaded a key role in winning the 5 Major RFPs securing new service orders, ensuring seamless transitions and on-time project completion.

A2Z INFRA SERVICES PRIVATE LIMITED CHENNAI, INDIA

Assistant General Manager June 2007 to June 2012

• Successfully led a diverse portfolio spanning 6 million sq. ft. across IT Parks, Office Spaces, Residential & Commercial Buildings. Exposure to workplace experience,Merger & Acquisitions.

• Spearheaded the regional team and drove succession planning, ensuring 100% compliance with SOPs, legal regulations,and SLA metrics—consistently meeting client expectations without penalties.

• Conducted monthly business reviews with Clients, Landlords,achieved 90%+ Customer Satisfaction Index.

• Played a key role in RFP preparation, securing 2 Crores in new service orders, ensuring seamless transitions. Instrumental in implementing ISO Standards across the region.

• Led the team to win 5S Excellence, Sustenance & KAIZEN Awards from CII for the Client.

• Recognized as the Best Energy-Saving Team, achieving 7.5 million units in energy conservation, generating cost savings of 50 million for the Client.

OTHER WORK EXPERIENCE INDIA

• With a strong foundation in engineering, after-sales service,client relationship management, I bring a wealth of experience across diverse industries in Power sector, Real Estate services, Facility & Property Management,Infrastructure Management,Currently I am open to Work,my past roles includes Associate

– Prathiba & Co Auditing firm (Nov 2022 – till date, activities includes Technical review, Engineering, Audits, Statuary Compliances, Contract review,Transition Management, Customer Services, Facility & Property Management & miscellaneous etc.); Senior Executive – Wartsila India (Jan 1999 – May 2007);Manager – Shabari (Sept 2012 – June 2013);Assistant Engineer – Jyoti Ltd (Jan 1997 – Dec 1998), Supervisor – Vivin (Nov 1992 – Dec 1996).EDUCATION B.S –ENGINEERING TECHNOLOGY RAJASTHAN, INDIA

BITS-Pilani August’2001 to April’2005

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