Customer Service Data Entry

Erica Myers

Houston, TX, United States *****.*******@*****.*** 832-***-****

SUMMARY

Providing excellent first contact resolution emphatic customer services. Accurate data input through various software systems. Managing high stress situations effectively with quality and efficiency. EXPERIENCE

Customer Care 1099

NexRep LLC February 2024 -February 2025, Houston, Texas NexRep is a consumer services company that offers call center management services.

*Managed high stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.* Utilized software to manage interactions and track customer satisfaction.* Responded to customer requests for products, services, and company information.* Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

*Completed data entry tasks with accuracy and efficiency.

* Increased overall team efficiency through effective communication and collaboration. Image Review Clerk

Harris County Toll Road Authority January 2024 - May 2024, Houston, Texas Review images of vehicles passing through the toll.

• Increased overall team efficiency through effective communication, collaboration andtime management skills as an Image Review Clerk.

• Completed data entry tasks with accuracy and efficiency.• Followed established procedures to enter and process data correctly.• Organized, sorted and checked input data against original documents.• Entered data into various computer systems accurately using Microsoft Office Suite.

• Implemented advanced system software to streamline data entry processes, reducing error rates by 15% over six months. Member Service Advocate II

Community Health Choice May 2022 - December 2022, Houston, Texas

• Honed skills in providing accurate information and fostering a collaborative environment.

• Drafted customer service policies and procedures that standardized customer service operations and improved customer experience. Trained a team of customer service representatives on the latest customer service best practices, resulting in a X% decrease in customer escalations.

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• Managed high stress situations effectively, maintaining professionalism under pressurewhile resolving disputes or conflicts.

• Utilized software to manage interactions and track customer satisfaction.

• Responded to customer requests for products, services, and company information.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeatbusiness. Data Entry Clerk

Boston Scientific Research January 2022 - May 2022, Houston, Texas Boston Scientific is a global medical technology company that provides medical solutions to improve patient health.

• Completed data entry tasks with accuracy and efficiency.• Followed established procedures to enter and process data correctly.• Organized, sorted and checked input data against original documents.• Entered data into various computer systems accurately using Microsoft Office Suite.

• Conducted thorough research to accurately answer member questions, demonstrating professional attitude. Customer Service Representative I

Iqor November 2016 - June 2020, Houston, Texas

• Move In/Out, Transfer, payments and Emergency outages for electricity and gas. • Managed high stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.• Utilized software to manage interactions and track customer satisfaction.• Responded to customer requests for products, services and company information.• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Customer Service Representative I

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Pro Mark Research January 2016 - November 2016, Spring, Texas

• Conducted thorough research to accurately answer member questions, demonstratingexpertise in product offerings.• Promoted a positive work environment through teamwork, open communication andexcellent customer care skills.

• Managed high stress situations effectively, maintaining professionalism under pressurewhile resolving disputes or conflicts.

• Utilized software to manage interactions and track customer satisfaction.• Responded to customer requests for products, services and company information.• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. EDUCATION

AAS in Computer Networking

Lonestar Community College • Humble, Texas • 2017

•Dean's List all 4 years.

Customer Service Certificate

Houston Community College • Houston, Texas • 1995

GED

Houston Community College • Houston, Texas • 1993

SKILLS

Technical Support

•Soft Skills: Active Listening, Critical Thinking, Leadership, Initiative, Reliability, Continuously Improve, Help, Ambitious, Highly Motivated, Problem Solver, Troubleshooting, Conflict Resolution, Communicate, Organize, Self Starter, Quick Learner, Positive Attitude, Empathetic, Professional Demeanor, Exceed Expectation

•Software: Salesforce, Crm, Sap, Navitus, Zendesk, Pos, Microsoft Office Suite, Google Apps, Azure, Genesys, Verint, Chat, Email, Phone, Video Conference, Kronos

Problem-Solving

Customer Service

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