Customer Service Data Entry

Cover Letter

Aleshia Broussard

**** ******* **** **

Katy, TX 77449

*********.********@*****.*** 346-***-****

Dear Hiring Manager,

I am writing to express my interest in a customer service or administrative support position within your organization. With over 15 years of experience in customer service and a strong background in remote collaboration, data entry, and problem-solving, I am confident in my ability to provide high-quality support and enhance your team's operations.

Throughout my career, I have consistently demonstrated an ability to communicate effectively, resolve customer issues, and maintain high standards of quality control. My recent roles at UnitedHealthcare and Academy Sports have honed my skills in assisting clients remotely, managing complex inquiries, and ensuring customer satisfaction.

In addition to my professional experience, I hold a Medical Coding License, which further broadens my administrative and technical capabilities. I am passionate about helping others and am committed to contributing positively to any team I join.

Thank you for considering my application. I would welcome the opportunity to discuss how my skills and experiences align with your needs. Please feel free to contact me at your convenience.

Sincerely,

Aleshia Broussard

Aleshia Broussard

6014 Shining Leaf Ct, Katy, TX 77449

Email: *********.********@*****.*** Phone: 346-***-****

Professional Summary

Dedicated and experienced professional with over 15 years of customer service expertise. Proven ability to communicate effectively, solve problems, and deliver exceptional service in fast-paced environments. Skilled in remote collaboration, digital systems, and administrative support. Seeking a customer service or administrative role that allows me to continue helping people with care and efficiency.

Skills

- Customer Service Excellence

- Digital Literacy & Tech Proficiency

- Remote Collaboration

- Communication & Interpersonal Skills

- Critical Thinking & Problem Solving

- Data Entry & Bookkeeping

- Soft Phone Systems

- Quality Control

Professional Experience

Customer Service Advocate

UnitedHealthcare – Remote, TX

Nov 2020 – Present

• Assist members with health insurance questions regarding benefits, coverage, and claims.

• Review and explain medical records and documentation.

• Deliver exceptional support while maintaining confidentiality and HIPAA compliance.

Customer Advocate

Academy Sports – Remote, TX

Feb 2015 – Oct 2020

• Provided high-level retail customer service via phone and online platforms.

• Assisted customers with order placement, fulfillment, and product inquiries.

• Maintained accurate documentation and ensured timely resolution of issues.

Home Retention Specialist / REO Agent

Bank of America – Houston, TX

Jan 2012 – Jan 2015

• Worked with homeowners to avoid foreclosure through customized solutions.

• Managed Real Estate Owned (REO) properties post-foreclosure.

• Maintained compliance with legal and financial regulations.

Education

High School Diploma

Alief Hastings High School, 2006

Certifications

Medical Coding License, 2023

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