Case Management Behavioral Health
Resume:
KITTY MCCASKILL
REGISTERED NURSE, BEHAVIORAL HEALTH
CONTACT
*****.**********@******.**
Rock Hill, SC 29732
SKILLS
Family Support
Psychosocial Rehabilitation
Behavioral Assessment
Relapse Prevention
Suicide Prevention
Goal Setting
Empathy Development
Conflict Resolution
Time Management
Community Outreach
Individual Counseling
Trauma-Informed Care
Motivational Interviewing
Multidisciplinary Collaboration
Resource Coordination
Problem Solving
Co-occurring Disorders
Group Facilitation
Psychotropic Medications
Autism Spectrum Understanding
Client Advocacy
Case Management
PROFESSIONAL SUMMARY
Accomplished Behavioral Health Case Manager with a proven track record from Amerihealth Caritas, adept in psychosocial rehabilitation and case management. Expert in coordinating multidisciplinary collaboration, I excel in empowering clients through empathetic guidance and effective resource coordination. My strategic approach to crisis intervention has significantly enhanced patient care.
EXPERIENCE
February 2023 - Present
Behavioral Health Case Manager
Amerihealth Caritas, Remote Position, SC
Demonstrated sensitivity towards cultural differences when providing case management services.
Provided crisis intervention to clients in need of immediate assistance.
Coordinated referrals from primary care providers or other sources into specialty programs or treatments.
Collaborated with other healthcare professionals to ensure comprehensive care for patients.
Conducted assessments, identified needs, and developed service plans accordingly.
Monitored patient progress through regular follow-up visits and communicated changes to appropriate personnel.
Educated clients on topics related to mental health such as medication adherence and symptom management strategies.
October 2022 - January 2023
Supervisor of Case Management
Cardiac RMS, Remote, SC
Created reports summarizing key performance indicators such as productivity metrics or cost savings initiatives.
Provided guidance, training and support to staff members on best practices related to case management.
Initiated outreach efforts within the local community aimed at increasing awareness about available resources.
Facilitated interdisciplinary team meetings where professionals discussed current cases, shared resources and developed individualized plans for clients.
May 2018 - September 2022
Nurse Care Coach
Ontrak Health, Remote, sc
Created and implemented new drills to increase team performance.
Adapted coaching methods based on individual needs and preferences of clients.
Developed team-building exercises to promote unity and collaboration.
Coached individual participants in skills necessary to excel in their mental health.
Established and maintained standards of a nurse care coach. I provided proper supervision of other care coaches
Provided guidance and support to clients in overcoming obstacles and achieving success.
Assessed co workers and assigned team positions.
Mentored new coaches on best practices and professional standards.
Developed and implemented individualized coaching plans for clients to help them reach their goals.
Conducted one-on-one sessions with clients to assess needs and provide feedback.
Organized team activities that promoted collaboration among members of an organization.
Gathered feedback from clients regarding program effectiveness in order to make improvements.
Held organizational meetings for my team and encouraged potential participation.
Designed innovative approaches for addressing challenges faced by organizations.
Developed resources such as handouts, templates, worksheets. to enhance client learning experiences.
Implemented change management techniques for transitioning teams into new roles or processes.
Analyzed data from surveys, assessments, interviews. to inform decision making processes.
Provided training direction, encouragement, motivation, and nutritional advice to prepare new hires on being a care coach/ for games.
February 2016 - April 2018
Behavioral Health Case Manager
Amerihealth Caritias, Remote, SC
Monitored patient progress through regular follow-up visits and communicated changes to appropriate personnel.
Maintained accurate documentation of all services provided including progress notes, incident reports.
Provided consultation services to staff members regarding best practices in behavioral health case management.
Conducted assessments, identified needs, and developed service plans accordingly.
Assisted in the development of goals and objectives that were tailored to each client's unique needs.
Ensured timely completion of paperwork associated with case management activities.
Facilitated communication between clients and their families regarding treatment goals and objectives.
Attended team meetings and trainings as required by agency policies.
Demonstrated sensitivity towards cultural differences when providing case management services.
Developed positive rapport with clients by engaging them in meaningful conversations about their experiences.
January 2014 - March 2016
Complex Case Manager
BCBS of TN, Chattanooga, TN
Created individualized treatment plans based on each client's unique circumstances and identified short-term objectives.
Effectively communicated with diverse populations including children, adolescents, adults, elderly individuals, families.
Performed assessments to evaluate a client's level of functioning across domains such as physical health, mental health, education and employment status.
Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention.
Advocated for clients or patients to resolve crises.
Collaborated with other professionals to evaluate patients' medical and physical condition and to assess client needs.
Monitored, evaluated, and record client progress according to measurable goals described in treatment and care plan.
Facilitated referrals to collaborative specialty health providers to drive continuity of care.
Facilitated care and treatment via scheduling, information sharing and case coordination.
Prepared clients' discharge by reviewing and amplifying discharge plans and coordinating discharge and post-discharge requirements.
March 2012 - January 2016
Home Health Nurse
NHC, Rock Hill and Chattanooga, SC and TN
Collected lab samples in home through venipuncture and finger stick, transporting specimens to lab.
Coordinated referrals for additional services such as physical therapy or hospice care when needed.
Collaborated with multidisciplinary team members to coordinate quality care for patients.
Assessed client's functional status in order to identify areas that require intervention or assistance.
Developed and maintained patient care plans with other healthcare professionals.
Utilized critical thinking skills to assess patient's condition and develop individualized plan of care.
Administered medications to patients, carefully monitoring for adverse effects and side effects.
Promoted positive relationships with clients by demonstrating respect for their cultural values and preferences.
June 2006 - March 2012
Dialysis Registered Nurse
Fresenius, York, SC
Demonstrated expertise in providing quality nursing care to dialysis patients, including assessing patient needs, administering treatments and medications, and monitoring patient progress.
Recognized changes in patient condition and responded appropriately by initiating emergency procedures as needed.
Performed accurate documentation of all assessments, treatments, and interventions in accordance with facility policies and procedures.
Actively sought out ways to improve processes within the department through collaboration with other departments or teams.
Utilized critical thinking skills to quickly assess complex clinical situations and develop appropriate interventions.
Collaborated with other healthcare professionals to provide comprehensive care for dialysis patients throughout their treatment plan.
Ensured compliance with state regulations governing the practice of dialysis nursing.
Evaluated patient response to dialysis treatments and adjusted plans accordingly.
April 2004 - April 2006
Travel Behavioral Health Registered Nurse
Q Shift, Durham, NC
Collaborated with other healthcare professionals to coordinate medical care with complex medical needs.
Ensured compliance with all applicable regulations related to travel behavioral health nursing.
Facilitated referrals to appropriate community resources such as support groups or counseling services.
Provided crisis intervention services and monitored patient progress throughout their journey.
Demonstrated expertise in providing psychiatric evaluations and assessments to diagnose mental health issues in travelers.
Maintained a safe environment by closely monitoring patient behaviors and intervening when necessary.
January 2004 - April 2006
Psychiatric Registered Nurse
UNC, Chapel Hill, NC
Assisted in the implementation of individualized treatment plans for psychiatric patients, utilizing evidence-based practice guidelines.
Identified potential safety concerns among behavioral health unit staff members and took appropriate action when necessary.
Collaborated with community organizations providing resources for those struggling with mental health issues.
Developed discharge plans for discharged patients that included follow up appointments and referrals for additional services as needed.
Provided support and education regarding mental illness diagnosis, treatments options available, lifestyle changes required.
Maintained accurate records of patient interactions using electronic medical records system.
Monitored vital signs during treatments or interventions in order to assess effectiveness or detect adverse reactions.
Administered psychotropic medications as prescribed by physicians and monitored progress and side effects.
Participated in weekly clinical rounds to discuss case studies and treatment plan modifications when necessary.
January 2001 - January 2004
Psychiatric Registered Nurse
Duke, Durham, NC
Maintained accurate records of patient interactions using electronic medical records system.
Administered psychotropic medications as prescribed by physicians and monitored progress and side effects.
Assisted psychiatrists with conducting intake interviews for new admissions into the facility.
Collaborated with a multidisciplinary team of healthcare professionals to coordinate patient care and ensure optimal outcomes.
Facilitated group therapy sessions focused on helping participants learn about themselves and develop healthy relationships.
Attended continuing education courses related to psychiatric nursing practices in order to remain current on best practices.
January 2000 - January 2002
Dialysis Registered Nurse
Fresenius, Rock Hill, SC
Maintained a safe environment by adhering to infection control standards within the dialysis unit.
Evaluated patient response to dialysis treatments and adjusted plans accordingly.
Instructed new staff members on techniques related to safe operation of dialysis equipment.
Ensured compliance with state regulations governing the practice of dialysis nursing.
Provided emotional support for patients dealing with difficult diagnosis or prognosis.
Demonstrated expertise in providing quality nursing care to dialysis patients, including assessing patient needs, administering treatments and medications, and monitoring patient progress.
Assisted physicians with vascular access placement for hemodialysis treatments when necessary.
Educated patients on proper nutrition guidelines based on individual needs.
Monitored, recorded, and reported symptoms or changes in patients' conditions.
Administered medications to patients and monitored for reactions or side effects.
Developed strong relationships with patients through compassionate communication techniques.
June 1999 - January 2000
Detox Nurse
Wilbur D Mills Treatment center, Searcy, AR
Implemented evidence-based practices such as motivational interviewing in order to enhance client engagement during treatment programs.
Performed assessments and developed individualized treatment plans to meet the needs of each client.
Utilized various assessment tools such as ASI or MAST to identify risks associated with substance abuse disorders.
Facilitated group therapy sessions focused on topics such as anger management, communication skills, life skills development.
Advised families on resources available outside of traditional healthcare settings that can be beneficial during the recovery process.
Counseled individuals on how best to manage cravings associated with withdrawal symptoms.
Identified potential mental health issues among clients that may affect their ability to recover successfully from substance abuse disorder.
Assisted in developing strategies for relapse prevention, including coping skills and stress management techniques.
Monitored medications prescribed during detoxification process in order to prevent any adverse reactions due to drug interactions.
Evaluated progress of detoxification patients on an ongoing basis through review of medical records, lab results and patient interviews.
EDUCATION
May 1999
BSN in Nursing
Harding University, Searcy, AR, US
CERTIFICATIONS
Certified Case Manager- CCM
Registered Nurse- RN
Certified Health and Wellness Coach-CHWC
REFERENCES
References available upon request
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