Customer Service Representative
Resume:
Carolina Garcia
Abilene, TX *****
******************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative Remote
STARTEK USA - Greenwood Village, CO
February 2022 to Present
Schedule appointments for patients. Take detailed clinical phone messages for physicians or advanced allied healthcare provider. May assist with insurance authorizations for procedures and tests ordered by attending physician. Prepare prescription refill requests on behalf of the physician for the review and approval by the ordering physician Assist in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results) Maintain, adjust and confirm patient office schedule. Performs other duties as assigned.
Amazon Delivery Driver
Roadboss/Amazon - Abilene, TX
March 2023 to July 2023
Delivering a wide variety of items 200-250 Daily
Following delivery driving routes and time schedules Loading, unloading, preparing, inspecting and operating the delivery vehicle Dispatcher/Customer Service
Agero Roadside Assistance - Remote
August 2021 to July 2022
responsibilities include receiving emergency and non-emergency calls, monitoring driver logs, keeping records, addressing problems, and dispatching appropriate team members. Their duties can also include monitoring weather reports or notifying authorities if necessary. Appointment Scheduler
Elevation Connect - Remote
January 2022 to May 2022
Help people make travel arrangements, which might include booking flights, hotels, sightseeing tours, and making dining recommendations. A travel agent assesses each customer's unique needs, preferences, and budget to ensure their trip goes as smoothly as possible. Teacher
Pioneer Baptist Church - Abilene, TX
September 2019 to July 2020
• Planning, developing, and executing activities to support mental and physical growth in children
• Providing individual attention to each and every child admitted to the learning center
• Playing with children, telling stories, and motivating them to participate in daycare activities
• Inspecting safety and comfort in the classroom for children and taking immediate action if noticed any lapse
• Discussing with parents on their child's educational development Food Service Specialist
Aramark - Abilene, TX
September 2018 to September 2019
ensure that customers in cafeteria, coffee shop, and snack bars, receive the food and beverages they order. also responsible for cleaning different areas, restocking supplies and preparing areas for new customers.
Customer Care Representative
First Financial Bank - Abilene, TX
January 2017 to May 2019
Manage large amounts of inbound and outbound calls in a timely manner, Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives, Build sustainable relationships and engage customers by taking the extra mile. Answer incoming calls and respond to customer's emails Management and resolve customer complaints, Identify and escalate issues to supervisors.Provide product and service information to customers Research required information using available resources Research, identify, and resolve customer complaints using applicable software Process orders, forms, and application Route calls to appropriate resources Document all call information according to standard operating procedures Recognize, document, and alert the management team of trends in customer calls Follow up customer calls where necessary Upsell products and services Complete call logs and reports Other duties as assigned
Receptionist/Secretary
Abilene Housing Authority - Abilene, TX
August 2015 to December 2017
Answer phones and greet clients warmly, Perform basic bookkeeping duties Reroute calls to appropriate people.Answer inquiries about company.Help organize office activities. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.Retrieve files for personnel Sort and distribute incoming mail.Count or measure mail.
Handle travel arrangements and expense reports for staff. Schedule meetings and conference rooms.Call IT for computer assistance. Prepare payroll checks.
Reception Technician Group Lead Donor Floor Technician CSL Behring - Abilene, TX
August 2008 to August 2017
Blood bank environment. Quickly responded to and resolved all customer service issues in a timely manner. Managed work flow to exceed quality service goals. Provided donor education. Balanced, calibrated and recorded appropriate hemodynamic data. Interpreted and communicated new or revised policies to staff. Earned management trust by serving as key holder, responsibly opening and closing store. Trained staff on operating procedures and company services. Cross - trained and backed up other customer service managers. Scheduled staff shifts to cover peaks and lulls in customer inquiries .Worked closely with medical staff. Set up and disconnected also calibrated various medical equipment. less Medical Receptionist
Vision Source Eyecare - San Antonio, TX
May 2003 to June 2008
Greeted incoming patients, conducted various clerical duties, receive patients, assist them with filling out forms, maintain and retrieve medical files.Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations. Obtain all necessary current information to accurately process patient billing.
Education
High School Diploma
Abilene Christian University
2002
Skills
• clerical (10+ years)
• customer service (7 years)
• Interpreter (8 years)
• Receptionist (10+ years)
• RETAIL SALES (7 years)
• CSR
• Call Center (3 years)
• Customer Care
• Customer Support
• Food Service
• Food Prep
• Foodservice
• Food Handler
• Calibration
• Training & Development
• Medical Receptionist
• Medical Scheduling
• Teaching
• Spanish
• Medical Records
• Office Management
• Upselling
• Bookkeeping
• Conflict Management
• English
• Multilingual
• Typing Customer Service Expert Certified Spanish Interpreter Intuitive people management skills Staff Training/Development Conflict Resolution Deadline-oriented Committed Team Player
• Insurance Verification
• Medical Terminology
• Human resources
• Bilingual
• Customer service
• Computer literacy
• Clerical experience
• Customer service
• Office management
• Training & development
• Human resources
• Cash register
• Driving
Certifications and Licenses
CPR Certification
Driver's License
July 2019 to August 2029
Assessments
Attention to detail — Proficient
June 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Call center customer service — Proficient
June 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Sales skills — Proficient
January 2023
Influencing and negotiating with customers
Full results: Proficient
Data entry: Attention to detail — Completed
February 2023
Maintaining data integrity by detecting errors
Full results: Completed
Delivery driver — Proficient
June 2023
Interpreting instructions or signs and solving problems Full results: Proficient
Administrative assistant/receptionist — Completed
August 2023
Using basic scheduling and organizational skills in an office setting Full results: Completed
Customer service — Proficient
October 2022
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
December 2021
Responding to customer situations with sensitivity Full results: Proficient
Work style: Reliability — Proficient
June 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Verbal communication — Completed
January 2023
Speaking clearly, correctly, and concisely
Full results: Completed
Customer focus & orientation — Proficient
October 2022
Responding to customer situations with sensitivity Full results: Proficient
Proofreading — Completed
December 2021
Finding and correcting errors in written texts
Full results: Completed
Basic computer skills — Proficient
July 2023
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Warehouse safety — Proficient
July 2022
Using safe practices in a warehouse setting
Full results: Proficient
Customer service — Proficient
December 2020
Identifying and resolving common customer issues
Full results: Proficient
Customer service — Proficient
July 2021
Identifying and resolving common customer issues
Full results: Proficient
Patient-focused care — Proficient
June 2022
Responding to patient concerns with sensitivity
Full results: Proficient
Medical terminology — Completed
January 2022
Understanding and using medical terminology
Full results: Completed
Sales skills — Proficient
May 2022
Influencing and negotiating with customers
Full results: Proficient
Protecting patient privacy — Completed
July 2022
Understanding privacy rules and regulations associated with patient records Full results: Completed
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