Customer Service Data Entry
Resume:
Hello
I am Alana Williams
Phoenix, AZ 85051
*************@*****.***
Skills
-Customer Service and Retention
-Effective Communication and Active Listening
-Multitasking and Time Management
-Technical Aptitude (POS systems, Data Entry, Basic Troubleshooting)
-Organization and Attention to Detail
-Teamwork and Collaboration
-Problem-solving and Empathy
-Fast memorization and Adaptability
Experience
Volunteer Experience
● Political Activist Groups, Skyline High School – Organized events and communicated with diverse groups to advocate for community issues.
● Community Service Projects, High School & Post-Graduation – Supported local initiatives, enhancing teamwork and project coordination skills. Professional Experience
Goodwill – Cashier/Front & Back of Store
December 2024 – February 2025
● Provided outstanding customer service, addressing inquiries and resolving issues in a high-volume retail environment.
● Managed front-end transactions and back-of-store organization, demonstrating multitasking and attention to detail.
● Utilized technical skills to operate POS systems and troubleshoot basic equipment issues, ensuring seamless operations.
Just1Life – Virtual Peer Support Specialist
July 2024 – December 2024
2
● Delivered empathetic virtual support to clients via multiple channels, enhancing customer satisfaction.
● Navigated multiple systems for data entry and documentation, maintaining accuracy and confidentiality.
● Applied active listening and problem-solving skills to address client needs, aligning with Farmers’ focus on customer care.
Family Dollar – Cashier
February 2021 – June 2021
● Handled customer transactions and inquiries, ensuring a positive experience in a fast-paced setting.
● Demonstrated fast memorization to learn product codes and store procedures efficiently.
● Collaborated with team members to maintain store standards and meet sales targets, showcasing teamwork.
Elderly Care (In-Home) – Caregiver for Grandparent October 2020 – February 2021
● Provided compassionate care, addressing daily needs and communicating with healthcare providers.
● Managed schedules and documentation, developing strong organizational and interpersonal skills.
● Resolved issues with patience and empathy, relevant to handling customer inquiries. Volunteer Babysitting – Childcare Provider
Various Dates, Ongoing
● Engaged with families to provide reliable childcare, ensuring safety and client satisfaction.
● Utilized multitasking and communication skills to manage multiple children effectively.
● Built trust with clients, leveraging personal experience as a mother of two. Boys and Girls Club – Youth Club Director
May 2020 – Sept 2020
● Led youth programs, fostering engagement through clear communication and program coordination.
● Managed schedules and collaborated with staff, demonstrating project management and teamwork.
● Documented program outcomes, enhancing skills in thorough record-keeping. 3
Education
Southern New Hampshire University – Online
Bachelor of Arts in Communications (In Progress, Expected Graduation: N/A) Skyline High School – Front Royal, VA
High School Diploma, March 2020
● Graduated with Full Honors
● Volunteered in political activist groups and community service projects Awards
Peer Support Certification (Just1Life)
Trauma- Informed care Certification (Just1life)
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