Customer Service Class B

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

Charles Hillman

971-***-**** ***************@*****.*** Vancouver, Washington 98683 Dynamic and results-driven professional with extensive experience as a P & D Class B Driver at R & L Carriers. Proven expertise in hazardous materials handling and defensive driving techniques, complemented by a strong work ethic. Recognized for enhancing operational efficiency and maintaining safety standards while ensuring customer satisfaction.

Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

• Hazardous materials handling • Physical stamina and strength • Fuel efficiency practices

• Defensive driving techniques • Strong work ethic • Excellent Customer Service

• Self-Sufficient • Commercial Driving • Class B Cdl

• Hazmat • Problem-Solving Skills • Customer Service

• Work Independently

P & D Class B Driver

R & L Carriers, 2016 - 2025

Loaded and unloaded luggage or cargo as needed while adhering to weight limits and proper handling techniques.

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• Communicated effectively with dispatchers regarding route changes, delays, or other pertinent information.

• Verified equipment operation through vehicle checks.

• Observed weight and marking requirements to satisfy transport regulations.

• Checked transport documentation to determine delivery and pick-up destinations.

• Requested acknowledgment and collected payment from customers for delivered goods. General Manager Of Operations

Flying J Travel Center, 2007 - 2009

Built dynamic working relationships with team members and support departments to achieve cross- functional objectives.

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• Conducted staff meetings to review work activities and drive continuous improvement.

• Boosted sales through successful advertising campaigns. Store Manager And Buyer

Capital Athletics, 1977 - 1980

• Coordinated employee schedules for optimum performance and shift coverage.

• Identified new opportunities to increase sales and achieve store targets.

• Addressed and resolved escalated customer complaints and worked to restore satisfaction. EDUCATION

• Maintained high store standards in merchandising, security and visual presentation. Bachelor of Arts (B.A.)

ST. Martins College, Lacey, Washington, Jan 1972

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