Customer Service Production Operator
Resume:
JOHN PAUL J. CUALES
*****************@*****.***
OBJECTIVES
TO BE ABLE TO FIND WORK AND USE ALL OF THE SKILLS AND ABILITIES THAT I HAVE GAINED THROUGH WORK EXPERIENCE, AS WELL AS TO GROW AS A PERSON AND SHARE MY GROWTH AND DEVELOPMENT WITH MY COWORKERS AND THE COMPANY. Work Experience
OKbet Sports Betting : Alabang muntinlupa PH (Customer Service representative, KYC,outbound,Inbound call) - May 2022- December 2023
● Managing incoming calls and customer service inquiries
● Identifying and assessing customer needs to achieve satisfaction
● Respond to customer inquiries via phone, email, and chat
● Resolve customer complaints and issues in a timely and professional manner Japan Omeze, wiz restobar, Sanko hotel : Japan (Waiter, cashier, room attendant) January 2020 - September 2020
● Serving cocktails, beer, whisky to the customer
● Swept & mopped back-of-house and front-of-house.
● Bussed and reset tables quickly with correct place settings.
● Calculating the bills
● Successfully managed the cleaning services and maintenance of over 50 guest rooms.
● Restocked linens, towels and amenities in all guest rooms
● Reported any damages to the hotel's management team. GUESS : Alabang muntinlupa PH (Salesman) August 2019 - January 2020
● Selling products and meeting customer needs /Clothes, bag, apparel
● Welcoming customers with a friendly demeanor, offering product information, and assisting them in finding items
● Understanding and promoting current sales, promotions, and loyalty programs to enhance the customer experience and drive sales
● Maintaining a clean, organized, and visually appealing sales floor, including restocking shelves, arranging displays, and ensuring product areas meet merchandising standards 2
CRIMSON HOTEL :Alabang muntinlupa PH (Room attendant, Public attendant) June 2018- May 2019
● Successfully managed the cleaning services and maintenance of over 50 guest rooms.
● Demonstrated excellent attention to detail, top-tier customer service and problem-solving skills.
● Restocked linens, towels and amenities in all guest rooms.
● Reported any damages to the hotel's management team. RES/TOE/RUN and The travel Club shoes and luggage store :Primer Group of companies - Imus cavite PH (Salesman) March 2016 - Feb 2018
● Selling products and meeting customer needs / Shoes
● Welcoming customers with a friendly demeanor, offering product information, and assisting them in finding items
● Understanding and promoting current sales, promotions, and loyalty programs to enhance the customer experience and drive sales
● Maintaining a clean, organized, and visually appealing sales floor, including restocking
● shelves, arranging displays, and ensuring product areas meet merchandising standard PUREGOLD:Alaska corporation- Molino Cavite PH (Merchandiser, warehouse picker, receive) February 2015-December 2015
●Efficiently pick customer orders.
● Locate products using technology.
●Retrieve orders according to quantity, size
●Wrap orders before loading on trucks
● Product assortment planning and optimization.
● Inventory management and forecasting.
● Pricing and promotions.
● Visual merchandising and store layout.
EDS Manufacturing Inc.YAZAKI-Imus cavite- (Production Operator) March 2013- January 2015
●Building components and subassemblies for vehicles ( Toyota, Nissan)
●Assembling wire harnesses according to design specifications, including cutting, stripping, crimping, and soldering wire
●Labeling wires and components for identification and maintenance.
●Applying tape to secure and organize wires, protecting them from damage and wear.
● Checking the finished products for defects and ensuring they meet quality standards.
●Notifying supervisors and maintenance personnel of any defects or issues discovered 3
SEMINAR ATTEND
● Puregold Customer Service program 2
● RATER RES/TOE/RUN
● CCSP RES/TOE/RUN
● SHOES SPECIALIST TRAINING
PERSONAL INFORMATION
AGE : 28 years old
BIRTH DATE : November 27 1996
PLACE OF BIRTH : Caloocan City
NATIONALITY : Filipino
RELIGION : Roman Catholic
HEIGHT : 170cm
WEIGHT : 75kg.
GENDER : Male
STATUS : Married /Separated
LANGUAGE : English and Tagalog, a little Japanese
EDUCATION
VOCATIONAL COURSE : Dasma cavite- The Bestech ( TESDA ) Electronics course 2019
TERTIARY: Bacoor- Cavite State University- Bachelor Degree in Business Management Major in Marketing 2016-2018
SECONDARY : Imus cavite - Emilio Aguinaldo National high school 2012-2016 PRIMARY : Imus cavite - Pasong Buaya elementary School 2008-2012 4
REFERENCES
JHUNNELS QUIRABO NORA TAFALLA SUPERVISOR
Customer Service Supervisor, team leader
EDWIN TORRE
Customer Service
I hereby certified that the above information is true and correct to the best of my knowledge.
Applicant Signature
JOHN PAUL J. CUALES
SSS: 34-5147911-9
PHILHEALTH: 01-025809593-1
5
PAG IBIG: 121*-****-****
TIN : 336-***-***-***
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