Administrative Support Specialist

JENNIFER NEVINS

Corpus Christi, TX ***** 619-***-**** ********.********@*****.***

Medical Administrative Support Specialist Referral Services Coordinator Healthcare Operations Professional Detail-oriented Medical Administrative Support Specialist with over 7 years of experience streamlining referral processes, coordinating patient care, and supporting healthcare operations. Skilled in medical records coordination, front office management, and supply chain support. Recognized for boosting patient retention rates, increasing referral processing speed, and fostering teamwork. Committed to delivering exceptional administrative support that enhances organizational performance and patient outcomes. Career supported by a Bachelor’s degree. Holds a secret security clearance.

● Administrative Support

● Medical Terminology

● Scheduling Planning

● Database Management

● HIPAA Regulations

● Process Improvement

● Medical Clinical Procedures

● Patient Relations

● Professional Communication

OVERVIEW OF KEY ATTRIBUTIONS

● Customer Service: Strong communication skills to understand customer needs and provide exceptional results. Track record of successfully dealing with difficult personalities to resolve dissatisfaction.

● Independent and Team Player: Enjoy collaborating with colleagues, clients, and customers, as well as completing tasks independently. Eager to motivate and inspire others to deliver their best.

● Organized and Motivated: Skilled in maintaining order. Able to seamlessly multitask long-term and short-term priorities to generate desired results

EDUCATION

Bachelor's in Business Administration, Major in Management Information Systems Saint Francis of Assisi College Medical Assistant Concorde Career College

PROFESSIONAL EXPERIENCE

Naval Health Clinic Corpus Christi, TX Dec 2019 – Mar 2025 Referral Services Coordinator Medical Administrative Support Specialist

● Spearheaded improvements in referral management across the facility, enhancing communication with physicians and staff; streamlined tracking procedures, improving referral processing time.

● Conducted regular audits of referral workflows, identifying inefficiencies and implementing process enhancements that increased operational efficiency.

● Coordinated the transfer of medical records and documentation between healthcare providers, improving patient care continuity and boosting patient satisfaction scores.

● Prepared monthly reports tracking referral volume, Right of First Refusal (ROFR) activity, and referral accuracy to support strategic planning and decision-making.

● Ensured full compliance with TriWest Management Activity (TMA), TriWest Regional Contractor, and MTF Referral Management policies while managing all specialty care and ROFR referrals and consultants.

● Led team operations by delegating responsibilities effectively and mentoring team members to build confidence, enhance knowledge, and strengthen communication skills, contributing to overall organizational growth. Three Star Enterprises, LLC Yokosuka, Japan Dec 2017 – Jun 2019 Referral Front Office Support Lead Medical Administrative Coordinator

● Strengthened front office operations and appointment coordination, contributing to an increase in patient retention by ensuring timely scheduling and follow-up of healthcare visits.

● Streamlined supply management for the Department of Healthcare Business by leading monthly meetings with supply specialists, improving supply order accuracy, and reducing shortages.

● Oversaw the timely processing of 50+ referrals weekly by verifying intake packet completeness, assisting patients with pre-authorization requirements, and coordinating with healthcare providers to expedite care delivery. JENNIFER NEVINS Page 2 of 2

Referral Front Office Support Lead Medical Administrative Coordinator (continued)

● Coordinated patient appointments, follow-up visits, and pre-authorization requirements, leading to better patient outcomes and increased patient retention.

● Ensured compliance with HIPAA and industry regulations by maintaining patient confidentiality and staying current on relevant laws and guidelines.

Department of Defense Education Activity - Pacific Yokosuka, Japan May 2016 – Dec 2017 Special Education Resource Paraprofessional

● Enhanced student learning outcomes by implementing individualized education plans tailored to students’ academic, behavioral, and social needs, contributing to an increase in measurable academic improvement.

● Collaborated with teachers to modify and adapt curriculum materials based on detailed behavior tracking and student progress documentation, supporting over 20 students across multiple learning levels.

● Fostered a positive, inclusive classroom environment by applying differentiated instruction techniques, resulting in an improvement in overall student participation and an increase in standardized assessment scores.

● Provided one-on-one and small group support for students with physical and behavioral disabilities, helping develop academic and life skills through individualized instructional activities.

● Maintained detailed documentation to ensure compliance with federal, state, and district regulations related to special education services.

TECHNICAL COMPETENCIES

Software: Microsoft Office Suite (Word, Excel, PowerPoint), MHS Genesis, DEERS, Managed Care Support Contract Electronic System, Referral Management System,

Google Cloud Platform: Docs, Sheets, Slides

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