Customer Service/Insurance adjuster/Case manager

Brady Bartolini

**** ******** ** *** ******, NM *8005 619-***-**** ************@*****.***

Summary of Qualifications

Highly adaptable and detail-oriented insurance professional with comprehensive training in property and auto claims adjusting. Possesses a strong foundation in insurance, customer service, and problem-solving, coupled with a proven ability to quickly learn and apply new skills. Licensed NM All Lines Adjuster with multiple non-resident state licenses (TX, FL, MS, LA, GA, AL, NC, SC, MN, OK) and the capacity to obtain additional licenses as needed. Experienced in Xactimate, State Farm Estimatics, and Allstate auto adjusting platforms. Proven ability to manage complex situations and deliver exceptional customer service. Key Skills & Competencies

● Claims Adjusting: Property (Inside/Outside), Auto, Catastrophe (TWIA, TFPA, CEA)

● Software & Certifications: Xactimate, State Farm Estimatics, Allstate Auto Adjuster Library, Allstate Auto Advanced Charges, State Farm Policy Certified, State Farm Auto Certified, Pilot Auto Adjusting Practices I & II, Ladder Assist, Goat Assist, Eberl Adjust Safety Guidelines, ECS - Fire Catastrophe

● Investigations & Compliance: Investigative Background (Law Enforcement), CA Fair Claims Settlement Practices & SIU Regulations 2024, NITCA Body Shop Fraud, NITCA Cat Fraud

● Insurance Expertise: Life & Health, Property & Casualty (Brokerage Ownership 2009-2013)

● Customer Service & Communication: Excellent interpersonal skills, conflict resolution, report writing, public speaking, and customer service.

● Technical Proficiency: Microsoft Office Suite, Google Suite, Adobe Express

● Construction & Home Repair: Roofing, exterior/interior painting, flooring, cabinet work, plumbing, electrical, HVAC understanding, fence construction, tool proficiency.

● Management & Organization: Time management, problem-solving, planning, standards setting, staff management, inventory control, payroll, A/P, A/R. Professional Experience

Pilot Catastrophe Services - Inside Adjuster October 10, 2024 - October 21, 2024

● Deployed for Hurricane Milton, assigned to ALE division. Vanguard Inspection Services - FEMA Inspections FL & NM October 31, 2024 - December 3, 2024

● Conducted FEMA inspections, providing detailed and accurate reports. Brand Ambassador Brown-Forman Corp. December 2024 - Present

● Engaged customers, customized product bottles, and manage laser engraving operations using Adobe Express, Corel Draw and CO2 laser printer software. Substitute Teacher Ruidoso School District February 2024 - Present

● Delivered instruction to grades 6-8, maintaining classroom management and adhering to lesson plans.

Cattle Baron, Inc. - Server March 2023 - Present

● Provided exceptional customer service, managed orders, and resolved customer issues. Inn of the Mountain Gods, Mescalero, NM - Manager July 2022 - February 2023

● Managed front-of-house operations for a fine dining restaurant, including staff scheduling, inventory, event planning, and customer relations. Vinnie’s Italian Cucina, LLC, Ruidoso, NM - General Manager July 2020 - July 2022

● Oversaw all restaurant operations, including payroll, financials, menu development, and staff management.

Education & Training

● Pilot Catastrophe Services Training Ongoing 2023-2025

● Eberl Claims Services Training Ongoing 2023-2025

● Adjuster Academy of Texas November 2023

TX Adjuster Licensing, Adjuster Training, Xactimate Certification

● Insurance Training July 2007 - January 2012

Life & Health and Property & Casualty Licensing

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