Project Assistant

Victor Muasya Mutinda

Doha, Qatar • Tel: +974-******** • Email: ************@*****.***

Results-driven professional with 17+ years of experience in aviation, project management, and case management, including roles with IOM, UN Migration. Combines a Bachelor’s degree in Commerce and a Diploma in Project Management with a proven ability to lead teams, resolve conflicts, and drive operational efficiency in fast-paced environments. Adept at strategic coordination, stakeholder engagement, and delivering high-impact results under pressure. Recognized for strong organizational skills, cultural sensitivity, and a solutions-focused approach across international organizations and dynamic sectors.

WORK EXPERIENCE

2024 – 2025 Project Assistant (Case Management) IOM, UN Migration Doha, Qatar

• Coordinated the creation, distribution, and tracking of case files, ensuring seamless workflow and compliance with SOPs.

• Conducted interviews and accurately entered biographical data into START, supporting effective case adjudication.

• Organized and scheduled appointments, managed logistics for field teams, and communicated updates to applicants.

• Performed quality assurance on case files, identifying errors and implementing corrective actions.

• Maintained strict confidentiality and integrity of sensitive information, in line with USRAP standards.

2014 – 2023 Flight Purser Kenya Airways Nairobi, Kenya

• Coordinated passenger safety initiatives and ensured strict compliance with IATA regulations, upholding the highest safety standards on every flight.

• Streamlined flight operations by optimizing team processes and resource allocation, resulting in seamless and efficient performance.

• Implemented regular inspection protocols to guarantee adherence to service standards and maintain rigorous quality control.

• Facilitated team development by leading and training a group of 12 cabin crew members, setting clear performance expectations and fostering professional growth.

• Collaborated with cross-functional departments to ensure timely communication and deliver critical operational updates, enhancing overall workflow. 2012 – 2014 Assistant Flight Purser Kenya Airways Nairobi, Kenya

• Resolved customer queries promptly, delivering exceptional service and enhancing stakeholder satisfaction.

• Optimized resource utilization to maximize company assets and improve operational efficiency.

• Enforced health and safety standards, ensuring full compliance across all organizational levels.

• Conducted performance appraisals to drive team growth and support professional development initiatives.

2006 – 2012 In-Flight Attendant Kenya Airways Nairobi, Kenya

• Delivered clear and confident safety demonstrations, empowering passengers with essential emergency knowledge.

• Reacted swiftly and effectively to in-flight emergencies, administering first aid and maintaining calm to safeguard passenger wellbeing.

• Enhanced customer satisfaction and loyalty through exceptional in-flight service delivery.

• Adhered to strict safety protocols while efficiently utilizing company resources. RELEVANT SKILLS

• Managerial: Team leadership, performance management, conflict resolution, Teamwork, Project- Management, Communication, Leadership, Organization, Problem-solving, Attention to detail.

• Technical: Proficient in Microsoft Office, ERP software, data management tools.

• Soft Skills: Adaptability, resilience, cultural sensitivity, strong communication.

• Languages: English - IELTS CLB 7.

EDUCATION

2022 Bachelor of Commerce - Marketing Africa Nazarene University (Nairobi, Kenya) 2019 Diploma in Project Management Kenyatta University (Nairobi, Kenya) REFERENCES

Available upon request

Contact this candidate