Customer Service Healthcare
Resume:
Cynthia Parrish
Healthcare Customer Service Specialist
Address: *** ****** ****** ******* ** 27563
Phone: 252-***-****
Email: *********@*****.***
Objective: To apply years of healthcare customer service experience and knowledge to my future roles, and successfully display the ability to work with individual patients as part of an integrated healthcare team.
Education: (1990-1994)
Warren County High School
Experience: November 2011 – March 2024
Customer Care Representative • Continuum
• Responsibilities: Managed high-volume call center environment providing remarkable service.
• Performed account authentication, asked probing questions to determine customer’s needs.
• Communicated with customers via phone, and email to document and record prescription orders, and answer basic process questions.
• Assisted retail pharmacy with prescription processing.
• Educated customers on pharmacy resources and supplies. Providing appropriate payment plans and fees associated with members policy.
• Documented call summaries and sent outbound correspondences when applicable.
Key Skills:
• Customer Service
• Time Management
• Telephone Etiquette
• Attention to detail
• Insurance Knowledge
• HIPAA Compliance
• Payment Collection
• Multitasking
• Problem Solving
References:
Thomas Henderson (Manager)
Keisha Kearney (Supervisor)
LeNay Seward (Peer)
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