Customer Service Representative
Resume:
Lori Bryant
Receptionist/Customer service representative
Manhattan, KS 66503
********@*****.***
Professional Summary
Excellent in customer service experience both online, phone and in person. Looking for a front or back office position that services the public. 20 years of service scheduling and medical office experience. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Briggs Automotive Group-Manhattan, KS
July 2024 to February 2025
High volume phone schedling, answer incoming calls and make 120 calls a day. Excellent customer service qualifications.
Customer Service Representative
Blue Rabbit Ventures, Inc.-Manhattan, KS
April 2023 to February 2024
Online Vet pharmacy, heavy phones, maintain customer accounts and take prescription orders from clinics all over the nation.
Inside Sales Manager
Office Plus of Kansas-Manhattan, KS
March 2021 to April 2023
I manage and maintain all current accounts in Manhattan and surrounding areas. Set up new accounts and maintain the accounts personal pricing programs and contracts. Work closely with Kansas State University, state, city and county offices along with local businesses and the state and government contracts. Maintain constant pricing and inventory statuses. Keep detailed notes of customer interaction whether it be by phone, email or in person. Building long lasting relationships with all my customers and building relationships with prospective new clients. Manage the local showroom, open and close the business, maintaining cash register and cash drawer, make daily deposits and maintain all AR running and balancing daily reports. Service all walk in customers with knowledge of products, commercial furniture and American fun food accessories. 3 businesses in 1. Excellent customer service and phone skills. Customer Care Representative
KIA of Manhattan-Manhattan, KS
August 2018 to October 2020
Responsible for making 200 calls a day to prospective clients who are looking for automobiles I also take incoming calls and help them find vehicles that are perfect for them. I send emails, texts and do on going communication with the client until the lead is completely lost. I have been the highest producer since I started my job. I have made the most appointments and got the highest Commission of anybody the whole 3 years I've been here. I was also recently promoted to team lead. I speak to a hundred or more people a day. Setting appointments and getting personal information. I'm very detail oriented due to my past history in the medical field. I am very dedicated and loyal and would love to bring my skills into any position.
Assistant to the Director
Aggieville Business Association-Manhattan, KS
October 2016 to March 2017
Assist the Director in daily operations regarding the Aggieville business district. Organize and create documents for the organization of all the events that Aggieville sponsors, such as, The Ball drop for New years eve, Fake Patricks day, The Mayors parade and many others. Organizing these events by utilizing Excel, And developing spreadsheets to ensure maximum time and detail efficiency. Maintain excellent Customer Service skills. Heavy phones, and basic office duties. Patient Accounts Representative
Stormont Vail-Topeka, KS
May 2011 to June 2011
Main duties are to electronically pull all denied pending and unpaid claims and work them. Check to ensure accuracy In demographics, patient Insurance eligibility, primary and secondary insurances, crossover insurances and Medicare replacement policies by pulling up the CMS website. I work in a lot of websites such as Blue Cross Blue Shield, Medicaid, United Healthcare ect. I work rejection letters that are requiring more information than originally sent. I have a Keen Eye to spot demographic errors and other reasons in which a claim would deny. I understand and have working knowledge of CPT, ICD 9 and 10 coding, as well as CCI coding practices, appeals process, timely filing and have a very strong knowledge of workers compensation rules and guidelines.
Billing and Coding Specialist
The Eye Institute of Austin-Austin, TX
October 2005 to February 2011
Overall responsibilities were coding and entering of all fee bills, working reports to ensure all patient billing is accounted for and billed correctly. Answered high-volume patient calls regarding billing status, getting correct insurance card information and patient information. Entry of all daily fee bills and surgery charges. Responsible for accurate entry of PQRI coding to meet and exceed expected 100% overall accuracy for specified ICD-9 and CPT codes. Responsible for correctly coding all fee bills and surgery charges using CCI codes such as modifiers, pqri and charting components. Ran reports both prior to electronic filing and after to maximize accuracy and ensure 100% acceptance level through the EDI (electronic data interchange). I'm very detail-oriented to ensure essential accuracy in patient demographics, insurance information and filing deadlines. Complete understanding of a medical business environment, both front and back office, accounts receivable, accounts payable, purchase orders and requisitions and invoicing experience. Understanding of the appeals process using strict individual insurance guidelines for reopening appeals or over-the-phone Corrections. In charge of all special programs such as Workers Compensation, Government, State and County programs such as MAP,Texas Diabetes Association, Division for Blind Services and many others. I also consider myself not only a team player but easy to work with. I am very flexible from the front to the back office. I consider myself to be a person who is open to change in this ever-changing medical environment. Special Programs Coordinator
Lonestar Oncology-Austin, TX
February 2000 to May 2005
Responsible for high-volume call center. Scheduling of new and existing patients. Ordering of all supplies for the specialist, including over 2,000 nutritional supplements, therapeutic Limb garments and the upkeep of inventory for this very high flow Department. Required extreme organization skills and attention to detail. Collection of fees for both non viable insurance and product sales, copay's and co insurance. Responsible for providing bone density exams for patients and completing doctor's orders. Heavy chart note evaluation for proper diagnosis coding and billing. Highly knowledgeable of all HIPAA guidelines and procedures, and experience as being a HIPAA officer. Experience with electronic information Systems and paper files.
Education
Diploma in Marketing and Printing
MAVC - Manhattan, KS
General
Manhattan High School
Skills
• EMR systems (2 years)
• Account Management (3 years)
• Computer skills (10+ years)
• Front desk (10+ years)
• Time management (10+ years)
• Office experience (10+ years)
• Inside sales (2 years)
• Insurance Verification (10+ years)
• Account management (5 years)
• Medical Billing
• Medical terminology (10+ years)
• Receptionist (10+ years)
• Sales (10+ years)
• Cash register (10+ years)
• Word processing
• Medical records (10+ years)
• Multi-Line Phone System (10+ years)
• Customer service (10+ years)
• Supervising experience (7 years)
• Medical Coding
• Accounts payable (2 years)
• Sales support (7 years)
• Cash handling (10+ years)
• Store management (2 years)
• ICD-9
• Schedule management (10+ years)
• Accounting
• Medical Scheduling
• Salesforce (2 years)
• Management (2 years)
• Call Center professional (6 years)
• B2B sales (3 years)
• Microsoft Office
• Accounts receivable (7 years)
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