Customer Service Accounts Payable
Resume:
***********@*****.***
Rochelle Black
SKILLS
Successful customer service and sales 6 years’ experience in large scale call center rep. Environment. Detail-oriented and organized work performance. Extensively trained in word processing tools as well as proficiency in ICD-10, ICD-9, DRG, Excel spreadsheets, Format documents, Microsoft Office, Word, and Excel, document management, HIPAA & HEDIS compliance,Proficient with 10-key, filing systems, time management etc. EPIC. Property Leasing, Fair Housing Regulations, Payroll, Customer service, Accounts Payable/Receivables,, QuickBooks, Marketing, LIHTC, Office Management, Conflict Management, Management, Yardi,Property Management, Bookkeeping.
EXPERIENCE
Elon Management - Assistant Manager - Clarkston, GA April 2023 - April 2024
● Operations of a 47 unit property.
● Running day to day operation.
● Ordering supplies for make ready
● A/P and A/R direct with corporate office and Regional.
● Leasing Apartments.
● Budgeting.
● Recertifications
● Work request inbound.
● Evictions.
● Rent collections
Blue Magma Residential - CollegePark, GA
November 2022 to February 2023
● Assistance with Residential Living.
● Tax Credit Apartment Subsidized as well, consistent with recertification.
● Inspection.
● Rent roll.
● Taking work orders.
● Greeting residents.
● Monthly planning events.
● Staff weekly meetings.
● Accounts payable/receivables.
● Accomplishments-Zero Occupancy Certificates Quick turnover Units Awards.
State Farm - Remote - Atlanta, GA - Claims Associate - January 2022 - December 2023
● Investigate, evaluate, and manage calls to complete coverage analysis confirming or denying coverage using Xactimate estimating software.
● Obtain vehicle information from the DMV.
● Follow HIPAA policy on each and every call.
● Abided by the laws and regulations associated under HIPAA and patient confidentiality.
● Receive recognition for creating a workflow and database for all incoming subpoenas.
● Ensure compliance with company regulations and Medicaid requirements.
● Coordinate Medicare, Medicaid, and secondary insurance coverage.
● Gather and compile evidence to support contest claims in litigation.
● Review automobile titles, completing transfers and owner retention DMV documents with customers
● Conduct detailed bill reviews to implement sound litigation management and expense control.
● Identify claims for potential fraud and abuse and process expedited appeals and organizational determinations
● Devise creative and cost-effective incentive and morale-boosting programs that increase CSA satisfaction and productivity.
● Execute effective and efficient claim dispute resolutions in regard to provider and facility appeals.
● Assist veterans and their dependents in determining eligibility for VA benefits via phone contact and personal interview. Hire Dynamics-Ciox Health,Remote - Alpharetta, GA - Data Entry Indexing
March 2021 - January 2022
● Collecting medical records for: Patients, Doctors, Insurance claims, Disability Determinations, Court Subpoena, Defense Attorney etc.
● Scanning forms
● Entering and complying with customer payment information
● Identifying customers Invoice Type
● Respond to Phone messages for owner and manage email communications
● Process 60 charts per hour, and process 600 charts a day in total. Hire Dynamics - Change HealthCare - Remote - Medical Records May 2020 – April 2021
● Requesting medical records for medical reviews, under various insurance contracts.
● Entering and complying with customer payment information.
● Identifying customers Invoice types.
● Respond to Phone messages for the owner and manage email communications.
● Process 72 charts per day, processing 360 medical record requests or more.
● Meeting daily,weekly,and monthly call metrics, as well as following compliance.
● Making and receiving outbound and inbound calls, as well as emails. Kelly Connect - Avalon - Remote - Technical Support Advisor January 2018 - November 2020
● Assisting with locked computers, phone's, and other handheld devices.
● Assisting with troubleshooting emails & passwords.
● Assisting with lost/stolen phones etc.
● Also assisting with the basic functions of computers, phones, and other handheld devices.
● Scheduling appointments etc.
NexxLinx-Spectrum Cable, Duluth, GA - Retentions Rep August 2016 - May 2017
● Third Party for Spectrum cable dealing with high volume outbound/inbound calls.
● Lowering customers’ bills.
● Upgrading and Downgrading Cable, Home Phone, Internet, and E-Home surveillance.
● Disconnecting, and reconnecting services.
● New installations.
● Troubleshooting via phone.
EDUCATION
Available upon request.
References
References are available upon request.
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