Customer Service Data Entry

TaQuia Cullors

CUSTOMER SERVICE PROFESSIONAL

Beaumont, Ca 951-***-**** *************@*****.***

Objective

High customer service standards / Excellent team player/ Strong problem solving ability Superior computer skills and telephone etiquette/ Resourceful and consistently meets and exceeds productivity goals/ Authorized to work in the US for any employer Experience

Care Givers Galore Patient Care Tech 2023 - 2025

• Check patient vitals per daily protocols

• Administer and prepare medication

• Plan activities of daily living

• Appt scheduling

Chime Solutions Customer Services Specialist 2021-2023

• Appointment setting

• Customer service & care planning

• Emailed providers per patient concerns

• Advised patients per provider correspondence

Tsys Customer Solutions Specialist 2020 -2021

• Data entry

• Payment processing

• Follows best practice patient security measured

• Accessed and updated accounts

Apple Inc Tier 2 Tech Support 2017-2020

• Inbound/outbound calls

• Access escalated issues & provide solution

• Troubleshoot devices send customers self help articles

• Document call/ update accounts

Doctor Services Inc Appointment Setter 2012-2016

• Inbound calls/ outbound calls

• Email correspondence with providers & patients

• Scheduled/ rescheduled & canceled appointments

Education

Grand Canyon University Psychology 2012-2016

South Atlanta Highschool 2000-2004

Skills & abilities

• Management

• Problem solving

• Communication

• Leadership

• Tech support

• Typing 50+ wpm

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