Human Resources Cyber Security
Resume:
History Contact
Romnick Nuñez
Background
PROFILE:
To employ my knowledge and experience to secure a professional career with opportunities for challenges and career advancement, while gaining knowledge of new skills and expertise and to become part of your reputable company by giving the best of my abilities
CAREER OBJECTIVE:
To greatly contribute to the growth and development of the company and to use my skills and ability with utmost dedication and professionalism. Talented Human Resources Director with a deep understanding of business needs. A creative leader with a commitment to collaboration. Highly skilled in project management to meet business objectives. I was assigned as a Human Resources Admin Assistant and am currently a cyber security agent representative Address
#41Ferrari St. Village East
Executive Homes, Brgy.
Sto. Domingo, Cainta
Rizal, Philippines 1900
Phone
************@*****.***
Records management Recruitment
Organizational
Development
Training and mentoring
Feb 05
2024 to
May 2025
Intelogix Philippines
Address: 6F South Wing Estancia Mall Capitol
Commons Oranbo Pasig City, Pasig 1603 zip code
Position: Account Representative
Responsibilities
• Answering query inbound call
• Demonstrate empathy and provide acknowledgment in order to enhance customer satisfaction.
• Monitor accounts to identify outstanding debts
• Investigate historical data for each debt or bill
• Collect the payments and setup a payment
arrangement.
• Take actions to encourage timely debt payments
• Process payments and refunds
• Resolve billing and customer credit issues
• Update account status records and collection efforts
• Report on collection activity and accounts receivable status
Recordkeeping Contract
Negotiation Team Building
Labor relations
Problem resolution
File and records
management
Benefits and
Compensation
About the Role:
As a Cyber Security Support Agent will successfully drive customer satisfaction as the front-line resource for handling inquiries regarding product support, account management, member-portal navigation, across Norton and LifeLock security offerings. The perfect match will have a strong ability to empathize, negotiate, think critically, multi-task, and troubleshoot across various systems/areas including light tech support such as; downloading software and assisting members navigating through different browsers in an efficient manner. In addition, I will have a background knowledge about the products and focused on customer education and service expansion opportunities to drive increased revenue.
Responsibilities:
• Speaks positively of the company and members at all times
• Demonstration of excellent written and verbal skills; proven track record of member interaction
• Builds rapport and confidence with the member by facilitating discussions regarding identity theft concerns and offering appropriate solutions with our service
• Displays active listening skills to assist member needs
• Asks clarifying questions to support proper solutions and uncover additional needs
• Displays a thorough knowledge of products, services and the industry to resolve issues without escalating to higher levels of management
• Able to provide daily feedback and readouts with management on voice of the customer and suggestions for improvements
• Navigate through multiple systems to support the customer and able to use critical thinking when answers to customers issues are completely clear.
• Maintains regular contact with, and supports the Manager- and informs Manager and team members of specific member situations where potential for errors exist Recruitment strategies Succession
planning
Equal opportunities
facilitation
Compensation and benefits
Workforce improvements
Company organization
Personnel recruitment Payroll
coordination
Hardware and software installation
Sep 23
2022 to
Jan 0, 2024
SITEL Philippines Corporation
Address: 1 Doña Julia Vargas Ave, Pasig City Metro Manila, Philippines
Position: Cyber Security Agent at Norton & LifeLock About Norton & LifeLock:
Norton LifeLock is a global leader in consumer Cyber Safety. Bringing together decades of experience in cybersecurity and identity theft protection, we are the consumer ally in today's connected world. Norton LifeLock solutions are powered by one of the world's largest civilian cyber intelligence networks allowing us to help protect against advanced online threats. Nearly 80 million members and customers in more than 150 countries trust us with their personal information. We're dedicated to making it easy for them to keep their connected lives safer while helping to secure their devices, online privacy, identity, and home and family needs. Learn more at NortonLifeLock.com.
Help desk support Operating
system testing
Desktop and laptop
installations
Technical Support Technical
Writing Software Diagnosis
Staff education and training
Desktop support
Network component
installations
• Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach a resolution of grievances.
• Forecasted expected personnel demands and
developed forward-thinking approaches to achieve
objectives.
• Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
`
Computer Literate Computer
Technician
I can Install Hardware &
Software
Operating System Windows
10, 8, 7, XP
Microsoft Office, 2019,
2016, 2013, 2007
I have complete software to
fix the computer if the
company needs it.
Dec 1
2021 to
Sep 30
2022
Service Partners Inc.
Address: Unit313OrtigasRoyaleCondominium
Ortigas Ave. Ext. Brgy. San Juan Cainta Rizal
Position: HR Admin Assistant
• Recruiting and interviewing a qualified employee.
• Preparing and posting the payment of their contributions and benefits including SSS, Philhealth, and Pag-Ibig with experience in EGOV, EPRS, and PRN.
• Maintain and update employee record 201 files to find and easily locate, prepare and monitor their contract.
• Conduct end-to-end recruitment
• Prepare Pre-Employment Requirements, employee’s contract, and negotiating salary.
• Implement an employee training plan.
• Assist Government loans for employees.
• Generate employee logs and prepare timesheet for every cut off for payroll processing.
• Ensures correctness of the disciplinary action issued. Nov
2020 to
Feb
2022
Nov 2017
Oct 2020
Concentrix CVG Philippines Inc.
Accounts: SiriusXM Satellite Broadcasting company
Located in: Worldwide Corporate Center
Address: Shaw Blvd, Mandaluyong, 1552 Metro Manila Position: Customer service advisor
• Accurately listen to, record, and respond to
customer communications
• Direct incoming customer queries to the advice or service that will best meet their needs
• Work with order systems to solve problems and reach satisfactory conclusions
• Work quickly and efficiently and within company guidelines
• Communicate in a friendly and professional manner with customers and internal departments
• Upsell products or services as appropriate
Human Resources Manager
Regent Hill International School, Gaborone, Botswana in Southern Africa.
• Discovered and resolved complex employee issues that affected management and business decisions.
• Evaluated the effectiveness of training programs and provided upper management strategic recommendations for improvements.
• Directed job fairs to bring in local talent for long-term and seasonal positions.
• Created organizational filing systems for
records, correspondence, and department.
• Worked as an effective team member while contributing to local and regional HR projects.
• Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports.
• Boosted customer satisfaction ratings by resolving issues for speedy resolution.
• Enhanced team workflows and employee job satisfaction by coordinating communication between directors and employees.
• Developed succession plans and promotion paths for all staff.
• Structured compensation and benefits according to market conditions and budget demands.
May 2015 –
Oct 2016 Accounting Assistant
Hightower Inc., Malate, Manila, Philippines
• Maintained accurate and complete documentation
for all financial department procedures.
• Monitored the status of accounts receivable and
payable to facilitate efficient processing.
• Balanced reports submitted for approval and
verification.
• Reported financial data and updated financial records in ledgers and journals.
• Completed financial reports to inform managers and stakeholders.
• Entered figures using a 10-key calculator to compute data quickly.
• Communicated with suppliers to reconcile invoice payments.
• Created detailed commission reports for clients and dealers both weekly and monthly.
• Reconciled account information and reported figures in the general ledger by comparing them to bank account statements each month.
• Evaluated employee expense reports and verified accuracy.
• Reviewed general ledger entries and assessed
accuracy.
• Organized budget documentation and tracked expenses to maintain tight business controls.
• Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Typing Skill Maximum of 60-
70 words per minute
Data Encoder Skills
Microsoft Office MS Word, MS
Excel, MS PowerPoint
Good Communication Skill
Education
June 2006
March 2011
Bachelor of Science: Bachelor of Science in Office Administration
University of Rizal System - Antipolo City
• Professional development completed in computer
secretarial business management
• Member of Youth in Action (Vice President)
• Student Assistant of Computer Laboratory at
University of Rizal System Antipolo City
• Thesis: Typewriting skills of Bachelor of Science in Office Administration Third-year college at University of Rizal System Antipolo City
• Received Certificate, Diploma, Thesis practicum
June 2002
March 2006
High School Diploma
San Jose National High School - Antipolo City
June 1996
March 2002
Elementary Education
San Antonio Village Elementary School - Antipolo City Aug 2014
Aug 2015
Sales Associate
Rustan Supermarket Shopwise Antipolo City, Philippines
• Implemented up-selling strategies, encompassing
recommendation of accessories and complementary
purchases.
• Tracked stock using company inventory
management software.
• Maintained records related to sales, returns and inventory availability.
• Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
• Prepared merchandise for sales floor by pricing or tagging.
• Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Languages
Tagalog
English
Interests
Listening to Music
Playing guitar and Chess Board Games
Attending an online English Class,
Reading a Books
Reference
Ms. Melanie Lobenaria
Foundever- Team Leader, Coach of Norton & LifeLock Julia Vargas, Techno Point, Pasig City
Number: +639-*********
Mr. Stephen Ramo
JP Morgan Chase, BGC Taguig, Manila
American Bank, Financial Officer Contact
number +639-*********
Ms. Allen G. Pablo
Service Partners Inc. Management Officer
Unit 313 Ortigas Royale Condominium Ortigas
Ave. Ext. Brgy. San Juan Cainta Rizal
number +639-*********
Contact this candidate