Patient Care Customer Service
Resume:
Toronto
KARAMJIT KAUR
*************@*****.***
***, ****** **** ******* ** M3J 2Z3
As I worked in hospital hence, I am skilled enough to develop personalized care plans that address each patient's unique needs and preferences, resulting in improved health outcomes and quality of life.
Proven ability to work effectively in a team environment, collaborating with healthcare professionals, family members, and other caregivers to ensure optimal patient care.
Highly organized and detail-oriented, with a track record of accurately documenting patient information, medication administration, and other important details to ensure continuity of care.
Exceptional communication skills, with the ability to establish rapport with patients and their families and to provide compassionate support during difficult times.
SKILLS:
Flexible and Adaptable Conflict resolution
Teamwork Active listener
Decision making Customer service.
Problem solving Basic life support.
Leadership Critical Thinking
Reliability First Aid
EDUCATION:
GNM. Nursing (2010-2014)
GOVT, College of Nursing Jalandhar Civil Hospital Jalandhar.
• POST-GRAD CERTIFICATE in Nursing Leadership Management Seneca College TORONTO 2023 –
POST-GRAD CERTIFICATE in Chronic Disease Management at SENECA COLLEGE KING CAMPUS.
JOB RESPONSIBILITIES:
Assisting the residents in their daily living like, bathing, walking, eating, and many more.
Communicating with them to know how they are feeling and what they want.
To plan and prepare nutritious meals as required.
To assist with ambulation, mobilization, transferring, and adaptive aids.
To demonstrate understanding of resident/client needs and maximize abilities.
To provide cognitive, social, emotional, and psychological support to the resident/client/family.
To maintain resident/client information confidentiality.
To respond to resident/client/family concerns and ensure appropriate action is taken within
decision-making authority and or concerns communicated to the supervisor.
To assist in maintaining a safe and clean environment, including residents’/clients’ equipment,
belongings, and nursing equipment.
BLS certified
Certification in CPR and FIRST AID
Voluntary pulse polio experience Certificate.
Childcare baby workshop certificate.
Vulnerable police check record
TB TEST LEVEL 1 AND 2
MASK FIT TEST
VULNERABLE POLICE CHECK RECORD
OWN CAR
Additional work experience
●Staff training on Ethicon devices and instrumentation.
●Volunteer in Pulse Polio held from 2010 to 2014.
●Trainer as community nurse in India.
EXPERIENCE:
DMC Hospital Ludhiana, Punjab, India - worked as a Cardiac Nurse for 3 months (August 2011-November 2012)
RN at Punjab Medical Institute of Jalandhar (PIMS) (April2015-November 2020)
Work as PSW in Right at home for 7 months.
Behaviour support worker (1 year).
LANGUAGES: Fluent in English, Hindi, and Punjabi.
Availability: Full-time available. Currently on work permit.
G2 driver Licence., own car
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