Customer Service Machine Operator

Maria Sullivan

Pennsburg, PA ***** *******@*****.*** +1-484-***-****

Professional Summary

Customer-focused professional with 10+ years of experience in retail management, customer service, and manufacturing operations. Proven track record of leading teams, optimizing sales performance, and maintaining high standards of service and safety. Fluent in English and Spanish. Work Experience

Store Manager

Metro by T-Mobile (Authorized Dealer), Quakertown, PA Dec 2019 - Present

- Managed store operations, inventory, and staff scheduling.

- Achieved sales targets through effective leadership and customer service.

- Trained and supervised employees, ensuring compliance with company policies. Machine Operator

Viant Medical, Collegeville, PA Feb 2019 - Present

- Operated assembly line, maintaining safety and quality standards.

- Managed transmission orders and equipment monitoring. Machine Operator / Shift Leader

U.S. Tape Company, Pennsburg, PA Aug 2007 - Jun 2015

- Supervised shifts, prepared work orders, and operated machinery.

- Trained staff and ensured adherence to safety protocols. Customer Service Representative

Better Living Now, Inc., Hauppauge, NY May 2004 - Sep 2005

- Handled inbound/outbound calls, order processing, and account assistance.

- Performed data entry and resolved customer issues efficiently. Skills

- Customer Service & Support

- Retail Management & Sales

- Staff Training & Supervision

- Microsoft Office (Word, Excel, Outlook)

- Data Entry & Documentation

- Bilingual: English & Spanish

Education & Certifications

Some College Coursework in Paralegal Briarcliffe College, Patchogue, NY Medical Billing and Coding Certification

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