Administrative Assistant Practice Manager
Resume:
TAMMY HULSEY
White House, TN *7188
************@*****.***
Objective: Experienced Practice Manager seeking a challenging opportunity allowing growth and utilization of my varied organizational, problem solving and project management skills.
James P. Anderson, M.D./Affiliated Neurologists, PLC
Practice Manager 11/21-Present
Develop. implement. and maintain office policies and procedures, including both state/federal laws/guidelines
Oversee all practice financial operations, including billing and coding.
Prepare and approve bi-weekly payroll
Payment of monthly/yearly expenses
Hire, onboard, supervise, train, and evaluate all employees
Pay/monitor practice expenses
Reconcile bank accounts
Set staffing schedule/approve time off
Ensure patient satisfaction standards are met and deal with complaints in a professional manner
Collaborate with physician/nurse practitioner
Ensure regulations, guidelines, and standards are implemented/followed
Oversee electronic medical records software upgrades
Use electronic medical records software to facilitate patient care
Preparation and submission of audits received by payors.
Use of exceptional typing and data entry skills.
State of Tennessee Board of Medical Examiners
Regulatory Board Administrative Assistant 2 8/16-7/21
Review licensure application, permits, and certifications for status, completeness, accuracy, and eligibility requirements based on policy, procedures and law
Make a recommendation to accept or reject the application in accordance with pertinent laws, rules, and regulations, and forward recommendations to consultant(s) for approval
Makes determinations on requests for reciprocity and renewal, per policy, procedures and law
Evaluate licensing certificates, registration, or other statements of authority for completeness, accuracy, and eligibility requirements
Ensure that licenses and reports are completed accurately
Issue licenses, certificates, registration, or other statements of authority to practice in an occupation or profession
Matches payments made to cashier’s office with appropriate licensee’s record
Process expenditure reports
Enter and/or revise data from multiple sources into data base and post payments/adjustments to payments on licensee records
Prepare reports for submission to the Board(s)
Handle complaints and explain policies, procedures, and laws to applicants, members of the public, board and commission members, and other entities
Respond to applicant inquiries regarding licensure
Coordinate meetings for Board(s)
Maxim Healthcare
Administrative Assistant 12/13-8/16
Transmission of 485/Plan of Care and physician supplemental orders for all clients (includes faxing and follow-up to obtain them in a timely manner to meet Medicare, Medicaid, and private insurance requirements).
Proofread clinical documents for accuracy prior to transmission
Answer and field phone calls
Prepare correspondence/mailing labels, etc. using mail merge in Microsoft Word and Excel.
Perform HR Orientations with new hires and ensure proper completion of new hire paperwork
Assist with technical issues relating to online training courses
Assist employees with issues/questions/concerns relating to personnel matters.
Enter and maintain employee/client/physician data in internet based database
Internet Research
Enter background checks and verification of employments for potential applicants
Maintain various spreadsheets including order tracking, internal/external email and mailing lists,
and candidate progress
Provide clerical support at various off-site wellness and flu clinics throughout the year
Pilot new processes prior to roll out nationwide
Prost-Data, Inc. (OURLab) Nashville, TN
Executive Administrative Assistant to CEO/COO 6/11-10/12
Credentialing and recredentialing of independent laboratory with commercial, Medicare, and Medicaid programs on a national level
Prepare correspondence for CEO and COO
Aid billing office in claims rejection issues
Preparation of documentation and responses for legal inquires
Establish and maintain database of provider numbers for interoffice use
Preparation and renewal of multiple physician medical licenses, CLIA certificates, Certificates of Qualification, and laboratory licenses
Splash Box Marketing Nashville, TN
Temporary Marketing Assistant 10/12-7/13
Part of the team contracted to perform a nine month survey of customers of CareMore, a California based Medicare Advantage plan. Survey collection and input of data for marketing research. Excel spreadsheet manipulation of data for use in publications.
Prost-Data, Inc. (OURLab) Nashville, TN
Executive Administrative Assistant to CEO/COO 6/11-10/12
Credentialing and recredentialing of independent laboratory with commercial, Medicare, and Medicaid programs on a national level
Prepare correspondence for CEO and COO
Aid billing office in claims rejection issues
Preparation of documentation and responses for legal inquires
Establish and maintain database of provider numbers for interoffice use
Preparation and renewal of multiple physician medical licenses, CLIA certificates, Certificates of Qualification, and laboratory licenses
Affiliated Neurologists, PLC Goodlettsville, TN
Assistant Practice Administrator 1/03-5/11
Aid practice administrator as assigned, using ability to prioritize, multi-task and make decisions without supervision
Serve as liaison between physician/practice administrator and staff
Screen and interview job applicants
Assist staff with various computer/printer problems
Monthly reconciliation of bank statements
Negotiation of contracts with vendors/insurance carriers
Bi-weekly preparation of accounts payable
Order and maintain office/clinical supplies
Credentialing and recredentialing of providers
Preparation of financial analyses including month/year-end reports
Aid billing office in claims rejection issues
actively participate in response to insurance company audits, including but not limited to Medicare and United HealthCare
Knowledge of Misys Tiger medical software including charge and receipt entry
Knowledge of Client Bookkeeping Solutions software w/general bookkeeping ability
Maintain general knowledge of OSHA and HIPPA regulations
Microsoft Word proficiency
Billing and Collections
Charge entry of patient encounters utilizing CPT and ICD-9 Coding
Collection and deposit of daily, weekly, and monthly receipts
Insurance verification
Patient demographic entry/maintenance
Timely resolution of patient billing issues
Process billings to patients and third party payors
Post receipts, adjustments, etc
Process and mail patient statements
Monitor unpaid claims
Initiate and file appeals on denied claims
Balance daily batches
Preparation of documentation and responses for legal inquires
Preparation of financial analyses including month/year-end reports
Generate billing reports to identify pertinent outstanding revenue issues.
Allen R. Walker, Jr, M.D., Ph.D White House, TN
Billing Clerk 8/98 to 5/00
Charge entry of patient encounters utilizing CPT and ICD-9 Coding
Collection and deposit of daily, weekly, and monthly receipts
Insurance verification
Patient demographic entry
Timely resolution of patient billing issues
Appointment scheduling
Oral Surgical Institute Nashville, TN
Secretary 8/97 to 8/98
Schedule patient appointments
Data entry of patient demographics
Collect and post patient payments
Phyleen Stewart-Ramage, M.D. Nashville, TN
Office Manager 7/96 to 8/97
Executed daily operations of busy psychiatry practice, including but not limited to scheduling of patient appointments, insurance verification, and preparation of billing materials for accounts receivable company
Vanderbilt University Medical Center Nashville, TN
Administrative Secretary-Director, Child and Adolescent Psychiatry 10/93 to 7/96
Administrative support to Division Director including but not limited to secretarial duties including maintenance of calendar, travel arrangements, manuscript preparation, grant preparation, residency/fellowship assistance, and preparation of forensic psychiatry documents
Education: Middle Tennessee State University Murfreesboro, TN
References: Available upon request
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