Customer Service Home Health
Resume:
Kim Lauria
Staten Island, NY *****
**********@*****.***
Work Experience
In Home Health Care Aide/Hospice Nurse
Jewish Family Services - Township of Monroe, NJ
June 2017 to Present
• Care for geriatric holocaust survivors in their home
• Physical Therapy
• Occupational Therapy
• Cook meals, clean there homes
• Assist them with walking
• If necessary teach them how to utilize handicap accessories if needed
• Assist with hygiene needs
• Assist with medication taking
• Assist with shopping, eating all or any basic needs
• Taking patient to drs
• Hospice part- stay with patient until the end. Make patient as comfortable as possible. Continue to move patient constantly to make sure patient doesn’t get soars or infections. Moisten n clean mouth with a swabs a few times a day. Check temperature. Play soothing music to keep them at peace and comfortable as you can. Speak or read to them. Let them be surrounded by loved ones. Clean them often. Report all to agencies in charge and let them decide if meds have to changed. Always check patients body temp with touch.
Provisioning Manager
Fonetel Inc. - New York, NY
December 2001 to May 2006
• Provision orders through Omni bill
• Enter new orders into Global Crossing Switch
• Run Customer Service Department.
• Answer phones.
• Open and track trouble tickets until complete.
• Update billing system with all new orders and run daily reports through Profitec
• Order new types of services for customers.
• Train all personnel on duties, procedures and workflow.
• Work with sales team on a daily basis.
• Collections and Credit on all accounts.
• Created all forms for sales personal to utilize.
• Create all marketing information.
• Track/update rates.
• Track/update Customers.
Order Entry
MCI WorldCom - East Meadow, NY
December 2000 to October 2001
• Tracked orders from the time of the sale till cut over.
• Updated database with all new information on account.
• Worked with FLSC’s to expedite orders to cut over.
• Entered new orders into the database.
• Worked with Provisioning on any/all problems till resolution. Sales Engineer
Allegiance Telecom - Melville, NY
December 1999 to December 2000
• Work with sales team to help close new potential clients.
• Work with Customer Service on any new and/or old trouble tickets and try to expedite them.
• Call and verify all new clients and review what the customers wants and needs for his/her business, while trying to upgrade service.
• Analyze and explain CSR’s for provisioning.
• Go out to customer site to survey all the lines with (Butt Set, chrome adapter) to know which lines hunt or stand-alone.
• For large accounts, I am on the cut to make sure that it’s a smooth transition.
• Check to see if all features are working along with all lines.
• Request cutover dates from Bell Atlantic.
• Order entry.
• Follow up on each order until switched from Verizon to Allegiance Telecom.
• Work with Billing to issue credits for customers.
• Working with Provisioning to clear up all or any information needed.
• Programming voicemail for customers that need it. Administrative Supervisor
Allstar Telecom - New York, NY
November 1998 to December 1999
• Analyzed CSR’s.
• Set up corporate accounts for office products.
• Supervised 10 administrators on daily, weekly, monthly reports/ forecasts.
• Created tracking templates for all orders.
• Supported Director of NE.
• Trained all new and old administrators.
State Administrators
USN Communications - New York, NY
January 1995 to November 1998
• Create sales reports for the Northeast to include daily, weekly, monthly and year to date results for sales orders and revenue for Business customers.
• Creation of Regional reviews for each Service Coordinator in the NorthEast.
• Responsible for development of all sales proposals, presentations on Power point graphs and organizational charts.
• Process all sales orders and expense reports on daily basis for 5 managers and sales personnel of fifteen people.
• Coordinate with other department for new hire sales training class each month, to include travel, business cards, pagers, cellphones and voicemail and product materials.
• Communicate with Customer Service, Billing, and Provisioning on sales orders on a daily basis.
• Train all administrative personnel on duties, procedures and workflow.
• Handle all and any personnel issues for the New York Office.
• Responsible of ordering and maintaining office supplies.
• Responsible for all Human Resource information for the North East Education
High school diploma
Bishop Kearney HS - Brooklyn, NY
September 1990 to June 1994
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