Help Desk It Support

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Posted:

May 16, 2025

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Troubleshooting I Project Management I Data Analysis I Process Improvement I Repairs / Installations I Research/Reporting I Help Desk Operations I Phone Etiquette WAN / LAN I Technical Communication I Microsoft Operating Systems I Classless IT Addressing I Leadership I Critical Thinking Communication I Configuration HVAC Certified

Certifications and Education

Over 400 classroom hours of technical lectures and hands-on labs with a focus on CompTWSecurity certifications

•Practiced monitoring daily backups, antivirus status, shared storage space, and network activity, adjusting network equipment and settings as needed.

•Trained in implementing and maintaining system security and configurations of organizations' servers while providing IT support, including planning, software, and hardware configuration for end-users.

•Analyzed information to determine, recommend, and plan layout for the type of computers and peripheral equipment modifications to existing systems.

•Generated and verified physical security algorithms for software, firmware, and hardware.

•Troubleshot hypothetical incidents by recording detailed information from the "customer" and relaying it to the correct department for further assistance.

•Displayed strong judgment in prioritizing workload based on the needs of the business and end-users.

•Utilized knowledge of standard network protocols such as TCP/IP, DHCP, and common network devices such as routers, and switches to ensure sustained internet connectivity.

Cyber Warrior Program I My Computer Career I July 2024

Associate in Firearms and Technology I Sonoran Desert-Institute I May 2018

CompTIA Certifications in: Security+

ASSOCIATE OF SCIENCE IN UNCREWED TECHNOLOGY IN PROGRESS Sonoran Desert-Institute

Work Experience

Mechanic I U.S Army Jun 2021 - Current

Replaced damaged, missing, or defective parts with new and refurbished components.

Conducted full vehicle inspections to detect leaks, damage, or other concerns.

Performed diagnostic and troubleshooting procedures to identify root causes of mechanical issues.

Completed preventative maintenance tasks such as oil changes and brake jobs to ensure vehicle performance and reliability.

Maintained equipment functionality by following operating instructions, troubleshooting breakdowns, and replenishing supplies promptly.

Supervisor I U.S Army Nov 2013- Apr 2021

Used critical thinking to break down problems, evaluate solutions and make decisions.

Processed over 2500 work orders.

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Monitored workflow to improve employee time management and increase productivity.

Demonstrated respect, friendliness, and willingness to help wherever needed.

CERTIFICATE OF RELEASE OR DISCHARGE FROM ACTIVE DUTY

This Report Contains Information Subject to the Privacy Act of 1974, As Amended.

1. NAME /Last, First,Middle) 2. DEPARTMENT, COMPONENT AND BRANCH

3. SOCIAL SECURITY NUMBER

RICHARDS, JOHN THOMAS II 1 ARMY/RA

530 I 15 I 6718

4a. GRADE, RATE OR RANK

SSG

b. PAYGRADE

E06

S. DATE OF BIRTH (YYYYMMDD) 6. RESERVE OBLIGATION TERMINATION DATE

19851026 1 (YYYYMMDO) 0 0 0 0 0 0 0 0

7a. PLACE OF ENTRY INTO ACTIVE DUTY

LOS ANGELES, CALIFORNIA

b. HOME OF RECORD AT TIME OF ENTRY /City and state, or complete address if known/

6777 CAMELLIA RD

PHELAN CALIFORNIA 92329

Sa. LAST DUTY ASSIGNMENT AND MAJOR COMMAND

0359 TC CO INLAND CARGO TR FC

b. STATION WHERE SEPARATED

FORT EUSTIS TC, VA 23604

9. COMMAND TO WHICH TRANSFERRED

USAR CON GP (R£T) 1600 SP£ARHEAD DIVISION AVE, FT KNOX, KY 40122

10. SGLI COVERAGE LJ NONE

AMOUNT:$ 400,000.00

11. PRIMARY SPECIALTY (List number, title and years and months in

specialty. List additional specialty numbers and titles involving periods of one or more years.)

91B3O WHEELED VEHICLE MECHANIC - 19 YRS 6 MOS//NOTHING FOLLOWS

12. RECORD OF SERVICE

YEAR(S) I

ONTH(S)

l>AY(S)

a. DATE ENTERED AD THIS PERIOD

2004

b. SEPARATION DATE THIS PERIOD

.0?.4

c. NET ACTIVE SERVICE THIS PERIOD

0020

d. TOTAL PRIOR ACTIVE SERVICE

noon

e. TOTAL PRIOR INACTIVE SERVICE

0000

f. FOREIGN SERVICE

0002

g. SEA SERVICE

0000

h. INITIAL ENTRY TRAINING

0000

i. EFFECTIVE DATE OF PAY GRADE

01A

0')

13. DECORATIONS, MEDALS, BADGES, CITATIONS AND CAMPAIGN

RIBBONS AWARDED OR AUTHORIZED /All periods of service)

MERITORIOUS SERVICE MEDAL//JOINT SERVICE COMMENDATION MEDAL//ARMY COMMENDATION MEDAL (2ND AWARD)//ARMY ACHIEVEMENT MEDAL (2ND AWARD)//JOINT MERITORIOUS UNIT AWARD (2ND AWARD)//MERITORIOUS UNIT COMMENDATION//ARMY GOOD CONDUCT MEDAL (6TH AWARD)//NATIONAL DEFENSE SERVICE MEDAL//CONT IN BLOCK 18

14. MILITARY EDUCATION /Course title, number of weeks, and months and

year completed)

ADV LDR CRS (ALC), 8 WEEKS, 2013//BASIC LEADER, 4 WEEKS, 2008//COMBAT LIFE SAVERS CRS, 1 WEEK, 2014//COMBATIVES LVL 1, 2 WEEKS, 2008//LIGHT WHEELED VEHICLE, 7 WEEKS, 2005//MOBILE RETENTION TRNG, 1 WEEK, 2016

6//TECH TRNS OF HAZRD MAT, 2 WEEKS, 2014// UNIT PREV LDR (UPL)I 1//CONT IN BLOCK 18

1Sa. COMMISSIONED THROUGH SERVICE ACADEMY

YES

X Io

b. COMMISSIONED THROUGH ROTC SCHOLARSHIP (10 USCSec. 2107b)

YES

X Io

c. ENLISTED UNDER LOAN REPAYMENT PROGRAM (10 USC Chap. 109) (If Yes, yearsof commitment: /NA

YES

X 10

16. DAYS ACCRUED LEAVE

PAID 1

17. MEMBER WAS PROVIDED COMPLETE DENTAL EXAMINATION AND ALL APPROPRIATE DENTAL SERVICES AND TREATMENT WITHIN 90 DAYS PRIOR TO SEPARATION

YES

18.REMARKS llllllll//l/l 'lllllllll/llll/l/l!llllllllllllllllllllllllllllllll/l///llllll!lil!il//l// 'I/II 1//11

BLOCK 6, PERIOD OF DELAYED ENTRY PROGRAM: 20040901-20040929//SOLDIER PRESENTED US FLAG

//S£RVED IN A DESIGNAT£D IMMINENT DANGER PAY AREA//SERVIC£ IN IRAQ 20050404-20070205// MEMBER HAS COMPLETED FIRST FULL TERM OF SERVICE//CONT FROM BLOCK 13: //IRAQ CAMPAIGN MEDAL W/ CAMPAIGN STAR//GLOBAL WAR ON TERRORISM SERVICE MEDAL//NON COMMISSIONED OFFICER PROFESSIONAL DEVELOPMENT RIBBON (2ND AWARD)//ARMY SERVICE RIBBON//OVERSEAS SERVICE RIBBON (2ND AWARD)//EXPERT MARKSMANSHIP BADGE W/ CARBINE BAR//DRIVER AND MECHANIC BADGE W/DRIVER-WHEELED VEHICLE(S) CLASP//CONT FROM BLOCK 14://SEE ATTACHED CONTINUATION SHEET

The information contained herein is subject to computer matching within the Department of Defense or with any other affected Federal or non-Federal agency for verification ourooses and to determine eliaibilitv for, and/or continued comoliance with, the reauirements of a Federal benefit oroaram.

19a. MAILING ADDRESS AFTER SEPARATION /Include ZIP Code)

303 LYNNS WAY

YORKTOWN VIRGINIA 23692

b. NEAREST RELATIVE /Name and address- include ZIP Code/

JOHN RICHARDS

25350 SANITAGO DR SPACE 183

MORENO VALLEY CALIFORNIA 92551

20. MEMBER REQUESTS COPY 6 BE SENT TO (Specify state/locality) Y.'8. OFFICE OF VETERANS AFFAIRS

YES

a. MEMBER REQUESTS COP (WASHINGTON, DC} ...

Y 3 BE SENT TO THE CENTRAL OFFICE OF THE DEPARTMENT OF VETERANS AFFAIRS

YES

xN:>

21.a. ME.MBER SIGNATURE

ESIGNED BY: RICHARDS.JOHN.THOMAS.II. 127*******

bsDATE

(YYYYMMDD)

20240731

22.a. OFFICIAL AUTHORIZED TO SIGN uedname, grade, title,signature)

ESIGNED BY: WILSON.HELE .M.112*******

HELEN M WILSON TRANS/ENL RET SUP123456

b.DATE

/YYYYMMDD)

20240731

MELVIN ELLIOT PERSONNEL ASSISTANT

CERTIFICATE OF RELEASE OR DISCHARGE FROM ACTIVE DUTY (Continuation Sheet)

This Report Contains Information Subject to the Privacy Act of 1974, As Amended.

1. NAME (Last, First, Middle) 12. DEPARTMENT, COMPONENT AND BRANCH 13. SOCIAL SECURITY NUMBER

RICHARDS, JOHN THOMAS II ARMY/RA 530 I 15 I 6718

(Specify the item number of the block continued foreach entry.) /II I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I/ I I I

CONT FROM BLOCK 18: WEEK, 2012//WHEELED VEHICLE MECHANIC, 13 WEEKS, 2005//NOTHING FOLLOWS

21.a. MEMBER SIGNATURE

ESIGNED BY:

RICHARDS.JOHN.THOMAS.II.

127*******

b. DATE

!YYYYMMDD/

20240731

22.a. OFFICIAL AUTHORIZED TO SIGN (Typed name, grade, title, signature)

ESIGNED BY: WILSON.HELEN.M.112*******

HELEN M WILSON TRANSIENL RET SUP123456

b,DATE

(YYYYMMDD)

20240731

DD FORM 214C, AUG 2009 GENERATED BY TRANSPROC MEMBER-4

TRAN<:;ITlf'lN<;

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