Customer Service Specialist

NATHIELY

VEGA

C U S T O M E R S

R E L A T I O N S H I P S

+1-689-***-****

********.****@*****.***

**** **** **, *******, ** 32825

W O R K E X P E R I E N C E

P R O F I L E

Customer service specialist with 10+ years of experience in inbound and outbound call centers. Skilled in handling high call volumes, resolving customer issues efficiently, and delivering clear, friendly communication. Proven ability to meet performance targets, build rapport, and ensure customer satisfaction across diverse industries. Ready to bring strong problem-solving and multitasking skills to a fast-paced team environment.

Engaged with existing customers to resolve

concerns and proactively reduce service

cancellations.

Handled inbound/outbound calls to resolve issues,

retain customers, and offer tailored solutions.

Delivered personalized loyalty offers, boosting

upsells and customer lifetime value.

De-escalated complaints with professionalism and

empathy.

Resolved complex account concerns through active

listening and negotiation.

Retention specialist – Loyalty team

Bilingual Collections Representative

2024 - PRESENT

2019 - 2024

RUIusa l 58 South Service Road, Melville, NY

Synchrony Bank l 965 Keller Rd, Altamonte Springs, FL E D U C A T I O N

BACHELOR IN EDUCATION –

CARIBBEAN UNIVERSITY,

CAROLINA, PR

2010 - 2014

2005 - 2009

COLEGIO VOCACIONAL PARA

ADULTOS - SAN JUAN, PR

S K I L L S

English and spanish

Quick to assess and resolve

customer needs

Teamwork

Time Management

Leadership

problem-solving

Effective Communication

Critical Thinking

Professional, courteous, and

tactful in all interactions

Account management and

customer retention expertise

L A N G U A G E S

English

Spanish

Advised cardholders on payment plans, inquiries,

and technical support.

Negotiated settlements and payment terms per

client guidelines.

Prevented losses and boosted profitability through proactive collection efforts.

Consistently achieved a 70% recovery rate on billing cycles.

Ensured accurate, timely credit card billing across a diverse client base.

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