Customer Service Client Services
Resume:
Alycia Moore
Toney, AL *****
***************@*****.***
Professional Summary
Customer service oriented professional with 1+ year of healthcare industry experience. Able to provide direct one-on-one attention and additonal services to vulnerable populations. Capable of provided client services, guidance, support, and advocacy in a professional setting.
• Holds First Aid and CPR certfication.
• Volunteer and work experiences include working with vulnerable populations.
• Communication skills necessary to take and relay detailed and accurate information.
• Microsoft Office Applications - MS Excel, MS Word, MS PowerPoint; Typing Speed: 36 WPM. Anatomy & Physiology * Pathophysiology * Wellness * Self-Care Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Server / Trainer / Customer Service
Shrimp Basket Restaurant-Madison, AL
September 2019 to Present
• Train new employees, follow opening and closing procedures, provide information, and upsell products.
• Answer inbound phone calls, ring up phone orders, greet guests, and take and deliver food and drink orders.
• Resolve customer concerns, keep table clean throughout the meal, and communicate with kitchen and bar staff.
• Collect payments from customers, process credit card transactions, handle cash, and use point of sale system.
Delivery Driver
FedEx-Madison, AL
June 2023 to October 2024
• Delivered packages and goods to customers in a timely and efficient manner
• Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
• Ensured the safe handling and transportation of fragile or perishable items
• Adhered to all traffic laws and regulations while operating company vehicles RCA Rural Carrier Associate
USPS (United States Postal Service)
March 2023 to May 2023
Server
Buffalo Wild Wings-Montgomery, AL
October 2021 to June 2022
• Train new employees, follow opening and closing procedures, provide information, and upsell products.
• Answer inbound phone calls, ring up phone orders, greet guests, and take and deliver food and drink orders.
• Resolve customer concerns, keep table clean throughout the meal, and communicate with kitchen and bar staff.
• Collect payments from customers, process credit card transactions, handle cash, and use point of sale system.
Customer Service Representative - Call Center
Alorica-Huntsville, AL
March 2015 to April 2016
* Answered inbound phone calls, updated information, reordered medication, and verified insurance coverage.
* Tracked orders, provided information, entered orders, accepted payments, and worked as floor supervisor.
* Assisted representatives through difficult calls, upsold services, resolved complaints, and arranged for billing.
Patient Registration Representative
Madison Emergency Room-Madison, AL
• Registered Patients coming into er
• Verified and ran insurance and copays
• Verified Jan Does
• Discharged Patients
womens crisis center wotker
decatur crisis
worked 3rd shift at womrns crisis house andwered crisis calls Education
Associate of Science degree in Health and Human Services American InterContinental University-Online
November 2021 to Present
Child Care Central (CCC) Education Center - Huntsville, AL, US January 2020 to December 2020
Skills
• Daycare
• Program Management
• Case Management
• Microsoft Word
• Typing
• Physiology knowledge
• Serving
• Social Services
• Order entry
• HIPAA
• Microsoft Powerpoint
• Interview Techniques Delivery of Services
• Upselling
• Filing
• Childcare
• Insurance verification
• Behavioral health
• Medical office experience
• First aid
• POS
• Medical terminology
• Medical Records
• Anatomy knowledge
• Microsoft Excel
• CPR
• Customer service
• Anatomy knowledge
• Serving
• Order entry
• Medical terminology
• HIPAA
• POS
• Typing
• Customer service
• Driving
• Childcare
• Medical records
• Hospital experience
• Interviewing
• Cash register
• Cash handling
• Sales
• Supervising experience
• Upselling
• Phone etiquette
• Data entry
• Computer skills
• Accounting
Certifications and Licenses
CPR Certification and first aid
Driver's License
Contact this candidate