Customer Service Food Safety
Resume:
*************@*****.***
TRAN NGUYEN
SKILLS
● Active listening
● Fast learner
● Works well with children
● Friendly and social
● Planning
● Leadership/communication skills
● Self-motivated
● Advanced Vietnamese language ability
● Able to easily work with a team
● Ability to present and perform efficiently
LEADERSHIP EXPERIENCE
Executive Board for Sigma Phi Omega — New Member Educator
● Assisted new members into the organization.
● Taught new members about core values
● Guided new members on sisterhood and how to be a participating member Executive Board for Sigma Phi Omega — New Member Director
● Guided new members
● Provided an emotional support system
● Emphasized teamwork and sisterhood
WORK EXPERIENCE
Jeju Island KBBQ & Sushi Restaurant, Houston TX — Server
● Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards.
● Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
● Welcomed each patron warmly, opened the door and engaged guests to learn how to best serve needs.
● Bussed tables between courses and load and unloaded trays to expedite tasks.
● Followed national, state and local safety, health and sanitation guidelines to protect guests.
● Refilled condiments, napkins and server workstations.
● Reported food, equipment and liquor shortages to designated personnel. CLE Bar & Club, Houston TX — Front of House Team Member (Bottle Girl)
● Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards.
● Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
● Welcomed each patron warmly, opened the door and engaged guests to learn how to best serve needs.
● Bussed tables between courses and load and unloaded trays to expedite tasks.
● Followed national, state and local safety, health and sanitation guidelines to protect guests.
● Refilled condiments, napkins and server workstations.
● Reported food, equipment and liquor shortages to designated personnel. Crawfish Cafe, Houston TX — Front of House Team Member (Server)
● Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards.
● Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
● Welcomed each patron warmly, opened the door and engaged guests to learn how to best serve needs.
● Bussed tables between courses and load and unloaded trays to expedite tasks.
● Followed national, state and local safety, health and sanitation guidelines to protect guests.
● Refilled condiments, napkins and server workstations.
● Reported food, equipment and liquor shortages to designated personnel. Jinya Ramen Bar, Houston TX — Front of House Team Member (Server)
● Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards.
● Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
● Welcomed each patron warmly, opened the door and engaged guests to learn how to best serve needs.
● Bussed tables between courses and load and unloaded trays to expedite tasks.
● Followed national, state and local safety, health and sanitation guidelines to protect guests.
● Refilled condiments, napkins and server workstations.
● Reported food, equipment and liquor shortages to designated personnel. Chilis Restaurant and Bar, Fort Worth TX — Front of House Team Member
(Foodrunner)
MAY 2022 - AUG 2022
● Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards.
● Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
● Welcomed each patron warmly, opened the door and engaged guests to learn how to best serve needs.
● Bussed tables between courses and load and unloaded trays to expedite tasks.
● Followed national, state and local safety, health and sanitation guidelines to protect guests.
● Refilled condiments, napkins and server workstations.
● Reported food, equipment and liquor shortages to designated personnel. Panda Express, Fort Worth TX — Front of House Team Member (Line Member) JUNE 2021 - JAN 2022
● Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards.
● Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
● Welcomed each patron warmly, opened the door and engaged guests to learn how to best serve needs.
● Bussed tables between courses and load and unloaded trays to expedite tasks.
● Followed national, state and local safety, health and sanitation guidelines to protect guests.
● Refilled condiments, napkins and server workstations.
● Reported food, equipment and liquor shortages to designated personnel. Tom Thumb, Fort Worth TX — Cashier
JAN 2021 - MAY 2021
● Operated the cash register, collected payments and provided accurate change.
● Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
● Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
● Helped customers find specific products, answered questions and offered product advice.
● Worked closely with front-end staff to assist customers.
● Processed sales transactions to prevent long customer wait times.
● Trained new team members in cash register operation, stock procedures and customer services.
● Wrapped items and bagged purchases properly to prevent merchandise breakage. Rack Room Shoe Store, Weatherford TX — Shoe Sales Associate JULY 2020 - Dec 2020
● Promoted a welcoming environment by acknowledging customers and engaging in conversation to identify footwear needs.
● Operated a cash register, scanned items, bagged merchandise and properly handled methods of payment to facilitate accurate sales transactions.
● Gained knowledge on footwear items and demonstrated enthusiasm and belief for product and company philosophy.
● Unloaded trucks, stocked merchandise and maintained aisles and product displays to foster neat, clean and organized aisles and sales floors. McCallisters Deli, Weatherford TX — Front of House Team Member OCT 2019 - JUNE 2020
● Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
● Operated POS terminals to input orders, split bills and calculate totals.
● Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
● Provided exceptional service to high volume of daily customers.
● Stocked server areas with supplies before, during and after shifts.
● Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
● Completed opening and closing checklists to facilitate smooth restaurant operations. EDUCATION
Weatherford High School, Weatherford TX — GED Diploma GRADUATED MAY 2021
GPA: 3.6
University of Houston, Houston Tx — Bachelors in Arts, Psychology EXPECTED GRADUATE DAY December 2025
MAJORING IN PSYCHOLOGY, MINORING IN HUMAN DEVELOPMENT AND FAMILY STUDIES GPA: 3.8
LANGUAGES
Vietnamese
BILINGUAL
Fluent in speaking, reading, and writing
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