Service Agent Client
Resume:
DORCAS BARACKA
CLIENT SERVICE AGENT
CONTACT
™%**************@*****.***
Q Irving, Texas 75039
PROFILE SUMMARY
Dedicated and customer-focused Client Service Agent with strong interpersonal and
problem-solving skills. Experienced in managing client inquiries, resolving issues
efficiently, and delivering high-quality support across various communication
channels. Skilled at building lasting client relationships through empathy,
professionalism, and a commitment to customer satisfaction. Adaptable and detail-
oriented, with a track record of meeting service standards and contributing to team
success in fast-paced environments.
EDUCATION
2021-2022
ASSOCIATION HOUSE OF
CHICAGO
¢ Universal Banker Certificate
e American Bankers Association
e Finacial Career Training.
2016-2022
BERKNER HIGH SCHOOL
¢ High School Diploma
¢ GPA: 3.0/3.4
SKILLS
* Teamwork
e Time Management
¢ Effective Communication
e Critical Thinking
* Content moderation
Trust & Safety
e Problem Solver
e Empathetic/Comforter
e Customer Experience
*¢ Organizer
e Excellent Listener and Learner
ANGUAGES
¢ English: Fluent
¢ French: Leaning
¢ Kiswahili: Fluent
WORK EXPERIENCE
JPMorgan Chase
Associate Banker
2022-2024
¢ Greet clients and assist with inquiries, transactions, and account-
related needs.
e Provided exceptional service to enhance customer satisfaction and
loyalty.
¢ Process deposits, withdrawals, loan payments, and other banking
transactions accurately.
¢ Balance cash drawer daily and report any discrepancies.
e Assist clients in updating personal information and setting up
online banking.
e Identify customer needs and recommend appropriate banking
products or services.
¢ Maintain the confidentiality and security of client information...etc.
Audessey Cruises
A Host & A Server
e Warmly greet guests and provide attentive service
throughout the cruise.
¢ Offer detailed information about menu items, beverages,
and onboard entertainment.
¢ Ensure guest needs are met promptly, enhancing their
overall experience.
¢ Work cohesively with kitchen and other service staff to
ensure smooth operations...etc.
2020-2022
U.S. Security Associates
Security Guard
* Monitor premises via patrols or surveillance systems (CCTV).
¢ Watch for suspicious behavior, safety hazards, or unauthorized
access.
* Check identification and credentials of employees, visitors, or
contractors.
e Observe and report.
2017-2020
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