Customer Service Brand Ambassador

Arnell Lott

**********@*****.*** 872-***-**** Chicago, IL

SUMMARY

Dynamic professional with 25 years of experience seeking a Management role, leveraging expertise in sales, customer service, and team leadership. Proven track record in enhancing operational efficiency and client satisfaction through strategic event planning and staff training. Strong background in managing high-volume environments and optimizing processes for improved performance.

WORK EXPERIENCE

Atn Chicago Illinois

Brand Ambassador Jul 2024 - Present

• Promotes and enhances brand awareness by engaging with customers, distributing promotional materials, and representing the company's values and products at various events and locations. Tend Staffing Chicago

Brand Ambassador May 2023 - Present

• Promote and enhance brand awareness by engaging with potential customers, distributing promotional materials, and representing the company at events and trade shows to drive product visibility and customer engagement. Union Auto 8700 South Chicago Ave

Collection’s, Sales, Customer Service 2008 - Oct 2023

• Enhanced customer engagement and satisfaction by effectively resolving issues and strengthening customer relations.

• Improved collection processes and ensured data accuracy, contributing to increased operational efficiency.

• Led a team in flyer distribution, which helped to enhance sales techniques and achieve measurable results. Kellyconnect

Apple Advisor 2016 - Dec 2018

• Resolved Apple product issues, boosting customer satisfaction and exceeding performance goals.

• Delivered expert technical support, enhancing user experience and achieving measurable results.

• Addressed complex technical problems, improving customer satisfaction and meeting key metrics. L’Elegante Cuisine Inc. Chicago

House Manager/Banquet Captain Sep 2008 - Dec 2010

• Coordinated comprehensive event planning processes from client consultation to execution, enhancing guest satisfaction through meticulous management of tasting sessions and layout designs.

• Supervised event setup and breakdown, optimizing operational efficiency and leading service teams to maintain high standards of service delivery.

TTC Telecommunications Chicago

Inbound Call Center Rep Feb 2007 - 2009

• Addressed customer issues through effective problem-solving, enhancing service quality and customer satisfaction.

• Managed high-volume call center operations by processing 100-175 inquiries daily, streamlining customer service, order processing, and account management for increased efficiency. Paje’s Soul Food and NightClub Chicago

Event Management Aug 2005 - 2007

• Managed venue sales and rentals, increasing space utilization and boosting revenue.

• Coordinated staffing and conducted interviews, ensuring a skilled team and smooth event operations. McCormick Place Business Center Chicago

Tour and Hospitality Assistant Mar 1995 - Dec 1998

• Collaborated with show management to enhance client satisfaction and ensure a clear understanding of product offerings.

• Advised clients on equipment rentals and optimized booth setup and delivery processes, contributing to successful event execution.

Lord and Taylor Chicago

Assistant Manager: Fine Jewelry Feb 1993 - Mar 1995

• Trained and educated sales staff in jewelry expertise and customer service, significantly enhancing team performance and boosting product knowledge.

• Managed sales and inventory processes, utilizing report analysis to drive informed decision-making. EDUCATION

Lakeland Community College

Business Management, Business Management

Mattoon, IL

Mar 2003

Chicago Vocational School

Small Business Management, Small Business Management Lakeland College

Courses, Data Processing

Lakeland College

Courses, Safety and Sanitation

SKILLS

Sales • Customer Service • Management • Event Planning • Call Center • Inventory Management • Staff Training • Product Knowledge • Client Relations • Data Entry

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