Patient Service Medical Receptionist
Resume:
Sondra Garrett
Unleashing the Power of Excellent Customer Service: A Passionate Advocate for
Unforgettable Experiences.
Lubbock, TX 79424
**************@*****.***
To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to provide excellent costumer-patient service. Authorized to work in the US for any employer
Work Experience
Promoter
Statewide Remodeling-Lubbock, TX
July 2024 to Present
Making appointments for one of our designers to meet the customer at their home to present them with a showroom case display of what windows, kitchen cabinets, and/or bathroom tub/showers they may want . Office Manager
Caprock RV Service-Lubbock, TX
August 2021 to May 2024
• Processed payments
• Processed mail
• Responsible for outgoing communications
• Managed office
• Processed collections, billing and deposits on a daily basis Medical Receptionist
West Texas Digestive Disease Center-Lubbock, TX
August 2020 to March 2021
Answering phones calls, scheduling appointments, faxes, medical records, patient services, vital signs, insurance verification, filing, obtaining detailed patient information, many other duties assigned. Medical Assistant
West Texas Pediatrics-Lubbock, TX
July 2018 to August 2020
Answering phones, scheduling appointments, insurance verification, patient service, electronically filing, computer skills. (e-clinical), data entry in e-clinical, vital signs, team player, other duties assigned Medical Receptionist
Dr. Narendran's Office-Lubbock, TX
October 2015 to June 2018
Patient Services, answering phones, scheduling, taking payments and co pays, typing, computer skills, insurance knowledge, Medicare, Medicaid, other duties assigned Medical Insurance Biller
Dr. Ayman Karkoutly's Office-Lubbock, TX
August 2012 to February 2014
Answering phones, scheduling appointments, filing, and Insurance filing-billing, patient service, precertification's for procedures, computer skills, team player, other duties assigned Sr. Business Assistant
Texas Tech School of Nursing/ The F-Tech, Texas, US November 2009 to June 2012
Patient Service Specialist, Primary Administrative support, answering phones, distributes correspondence, typing, scheduling meeting, conferences, tours, assists with American Heart Association, serves as a liaison to the community, company representatives, and other Schools and departments of Texas Tech, performs as a team player, other duties assigned Coordinator/ Sr. Patient Services
Texas Tech Orthopedics-Tech, Texas, US
May 2007 to June 2009
Patient Service, answering phones, scheduling, taking co-pays, payments, typing, computer skills, insurance knowledge, Medicare, Medicaid, other duties assigned Patient Service Specialist
University Medical Center-Lubbock, TX
March 2006 to May 2007
Patient Services, answering phones, scheduling, taking payments and co pays, typing, computer skills, insurance knowledge, Medicare, Medicaid, other duties assigned Education
High school or equivalent in Nursing
Cisco Jr. College - Abilene, TX
August 2004 to February 2005
High school diploma in Basic
South Plains College - Levelland, TX
1997 to 1998
High school diploma
Permian High School - Odessa, TX
1990 to 1992
Some College in Nursing Pre- Req ‘s
Cisco Junior College - Abilene, TX
Skills
• Front Desk (10+ years)
• Medical Billing (7 years)
• Front Office (10+ years)
• Reception (10+ years)
• Eclinical (6 years)
• E-clinical (4 years)
• CPR (6 years)
• Microsoft Word (5 years)
• Patient Care (10+ years)
• Receptionist (10+ years)
• Vital Signs (1 year)
• Medical Receptionist (10+ years)
• Insurance Verification (10+ years)
• Medical Office Experience (10+ years)
• Medical Scheduling (10+ years)
• Phone Etiquette (10+ years)
• ICD-10 (5 years)
• Computer Skills (10+ years)
• Medical Coding (5 years)
• CPT Coding (8 years)
• Hospital Experience (10+ years)
• Medical Records (10+ years)
• Clerical Experience (10+ years)
• ICD-9 (6 years)
• Medical Terminology (10+ years)
• Administrative Experience (6 years)
• Multi-line Phone Systems (10+ years)
• Microsoft Excel (10+ years)
• Data Entry (10+ years)
• Basic Math (10+ years)
• English (10+ years)
• Microsoft Outlook (10+ years)
• EMR Systems (7 years)
• ICD Coding (9 years)
• Customer Service (10+ years)
• Quality Assurance (10+ years)
• Typing (10+ years)
• Microsoft Powerpoint
• HIPAA (10+ years)
• Documentation review (10+ years)
• Sales (5 years)
• Banking (1 year)
• Customer support (10+ years)
• Time management (5 years)
• Home care (1 year)
• Office experience (10+ years)
• Benefits administration (6 years)
• Leadership (2 years)
• Personal assistant experience (3 years)
• Host/hostess experience (1 year)
• Medical collection (4 years)
• Order entry (5 years)
• 10 key calculator (10+ years)
• Financial services (2 years)
• Multi-line phone systems (10+ years)
• Early childhood education (4 years)
• Windows (10+ years)
• Insurance sales (10+ years)
• Live chat (5 years)
• QuickBooks (1 year)
• Proofreading (1 year)
• eClinicalWorks (6 years)
• Multi-line phone systems (10+ years)
• Care plans (4 years)
• Managed care (6 years)
• Accounts receivable (2 years)
• Communication skills (10+ years)
• Microsoft Office (7 years)
• Epic (3 years)
• Microsoft Access
• Medicare (10+ years)
• Patient service (10+ years)
• Hospitality (10+ years)
• Computer hardware (1 year)
• Recruiting (Less than 1 year)
• Human resources (3 years)
• Bookkeeping (1 year)
• Supervising experience (1 year)
• Payroll (1 year)
• Office management (1 year)
• Schedule management (10+ years)
• Inbound call center (4 years)
• Event planning (2 years)
• Filing (10+ years)
• Office Administration (2 years)
• Organizational skills
• Customer service (10+ years)
• Customer acquisition (10+ years)
• Cash handling
• Debits & credits
• Sales
• Guest services
• Clerical experience
• Inside sales
• DocuSign
• Operating systems
• Typing
• Regulatory reporting
• EMR systems
• Front desk
• Personal assistant experience
• Medical records
• Cash register
• Documentation review
• Hospital experience
• Accounts payable
• Facebook Advertising
• Public relations
• Teaching
• iOS
• Order fulfillment
• Quality control
• Banking
• Social media management
• Mobile applications
• Research
• Data collection
• Web accessibility
• Underwriting
• Problem management
• Presentation skills
• Customer relationship management
• Team management
• Negotiation
• Outside sales
• Analysis skills
• Computer skills
• Microsoft Office
• English
• Marketing
• Microsoft Excel
• Microsoft Word
• Management
• Data entry
• Time management
• Intake
• Financial statement preparation
• Patient monitoring
• Administrative experience
• Medical coding
• Insurance verification
• Medical billing
• OSHA
• Maintenance
• Leadership
• Floral design
• Organizational skills
• Writing skills
• Accounting
• PeopleSoft
• General ledger reconciliation
• General ledger accounting
• Budgeting
• Process improvement
• Strategic planning
• Vital signs
• Patient care
• Anatomy knowledge
• Medication administration
• Digital marketing
• Orthopedics
• Cold calling
• B2B sales
• Microsoft Powerpoint
• Retail sales
• Gym
• Cleaning
• CRM software
• Serving
• Calendar management
• Email marketing
• Photography
• ICD-9
• ICD-10
• CPT coding
• ICD coding
• Phone etiquette
• Medical receptionist
• Sales
• Customer service
• Inside sales
• Communication skills
• Microsoft Office
Languages
• English - Expert
Links
http://www.linkedin.com/in/sondra-garrett-24bb8563 https://www.facebook.com/profile.php?id=100************&mibextid=LQQJ4d Certifications and Licenses
Driver's License
Real Estate License
Professional In Human Resources
Assessments
Case management & social work — Proficient
September 2022
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Medical terminology — Proficient
February 2023
Understanding and using medical terminology
Full results: Proficient
Protecting patient privacy — Proficient
October 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Attention to detail — Proficient
February 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer focus & orientation — Proficient
June 2021
Responding to customer situations with sensitivity Full results: Proficient
Bookkeeping — Proficient
January 2024
Calculating and determining the accuracy of financial data Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
February 2023
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Basic attention to detail — Proficient
June 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Elementary school classroom management — Proficient October 2021
Managing behavior in elementary school classrooms
Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
October 2023
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Analyzing data — Proficient
January 2024
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient
Customer service — Proficient
August 2020
Identifying and resolving common customer issues
Full results: Proficient
Management & leadership skills: Planning & execution — Proficient April 2024
Planning and managing resources to accomplish organizational goals Full results: Proficient
Medical receptionist skills — Proficient
July 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Office manager — Proficient
October 2023
Scheduling and budgeting
Full results: Proficient
Medical billing — Proficient
November 2022
Understanding the procedures and forms used for medical billing Full results: Proficient
Retail customer service — Proficient
July 2023
Responding to customer situations in a retail setting Full results: Proficient
Sales skills — Proficient
September 2022
Influencing and negotiating with customers
Full results: Proficient
Cleaning skills — Proficient
April 2024
Knowledge of cleaning techniques and processes
Full results: Proficient
Administrative assistant/receptionist — Proficient July 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Cleaner fit — Proficient
February 2024
Measures the traits that are important for successful cleaners Full results: Proficient
Managing accounts in QuickBooks — Proficient
November 2022
Using QuickBooks software to manage business financials Full results: Proficient
Work style: Professionalism — Proficient
December 2023
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Call center customer service — Proficient
November 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer service — Proficient
March 2021
Identifying and resolving common customer issues
Full results: Proficient
HR: Compensation & benefits — Proficient
November 2023
Knowledge of compensation and benefits programs
Full results: Proficient
Filing & organization — Proficient
July 2021
Arranging and managing information or materials using a set of rules Full results: Proficient
Project timeline management — Proficient
February 2023
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Customer service fit — Proficient
July 2021
Measures the traits that are important for success for customer service roles Full results: Proficient
Recruiting — Proficient
December 2022
Managing the candidate sourcing and selection process Full results: Proficient
Technical support: Customer situations — Proficient November 2023
Responding to technical support situations with sensitivity Full results: Proficient
Clinical judgment — Proficient
May 2024
Assessing a patient's condition and implementing the appropriate medical intervention Full results: Proficient
Administrative support professional fit — Proficient June 2021
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Delivery driver — Proficient
February 2023
Interpreting instructions or signs and solving problems Full results: Proficient
Written communication — Proficient
July 2021
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Work style: Reliability — Proficient
February 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Protecting patient privacy — Proficient
October 2021
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Sales skills — Proficient
May 2021
Influencing and negotiating with customers
Full results: Proficient
Security guard skills — Proficient
February 2024
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient April 2024
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Food service: Customer situations — Proficient
January 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Scheduling — Proficient
June 2018
Measures a candidate's ability to cross-reference agendas and itineraries avoid conflicts when create schedules.
Full results: Proficient
Medical billing — Proficient
November 2023
Understanding the procedures and forms used for medical billing Full results: Proficient
Written communication — Proficient
June 2018
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Proficient
Protecting patient privacy — Proficient
February 2023
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Work motivation — Proficient
March 2023
Level of motivation and discipline applied toward work Full results: Proficient
Administrative assistant/receptionist — Proficient June 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Work style: Reliability — Proficient
October 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work motivation — Proficient
March 2021
Level of motivation and discipline applied toward work Full results: Proficient
Retail customer service — Proficient
February 2024
Responding to customer situations in a retail setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Sondra Garrett-Tucker FB
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