Customer Service Behavioral Health

Patrick Phelan p: 760-***-****

***** *** ******** **. *** A e:******@*****.***

Rancho Mirage, CA 92270

Re:

Professional Summary

Highly organized and experienced professional with a diverse background in admissions coordination, behavioral health, guest relations, and retail management. Proven ability to handle client assessments, insurance authorization, and financial arrangements. Skilled in providing exceptional customer service and managing day-to-day operations. Adept at building client and community satisfaction. Registered with the California Consortium of Addiction Programs and Professionals, CPR certified, with in-depth knowledge of healthcare ethics and Joint Commission Standards. Skills

Recovery Center Admissions Coordination: Client Intake assessments,complete insurance authorization, confirm financial arrangements, review client admissions, coordinate with clinical staff. Customer Service: Professional communication, client interaction, and maintain respectful, caring relationships. Contributed to accomplishing maximum customer satisfaction by ensuring delivery of top-notch customer service. Operations Management: Efficiently manage daily facility needs, staff coordination, and adherence to safety guidelines.

Seamless Property Management operations through effective guest services, maintenance, and housekeeping management.

Budgeting and Financial Responsibility: Developing budgets, forecasting, and managing accounts receivable and payable.

Event Coordination: Organizing and directing various special events, including sports leagues and tournaments.

Work Experience

Renewal Health Group February 2025-Present

Resident Aid.

Provide direct service to clients and for facilitating the smooth day-to-day operation of the program. Services include, safety round on all clients, facilitating groups, dispensing medications and driving clients to and from outside activities and appointments.

Intake Coordinator/Lead Behavioral Health Technician 2022-2024 Banyan Recovery & Treatment center, Cathedral City, CA Manage client inquiries and intake calls,

Performed client screenings and admissions and maintained client schedules Regular communication with utilization reviewers and case managers. Monitored Salesforce for pending admissions, created admission files, and obtained necessary consents and financial documents.

Facilitated group sessions and reported safety concerns in accordance with facility policies. Admission/Intake Coordinator 2022 -2022

Blue Tiger Addiction Recovery, Palm Desert, CA

Respond promptly to telephone inquiries

Conducted admission assessments, and coordinated client admissions with clinical staff. Authorized insurance benefits, ensured eligibility Arranged financial agreements with patients and families Intake Coordinator/Lead Behavioral Health Technician 2020 -2022 Banyan Recovery & Treatment Center, Cathedral City, CA Managed inquiry/intake calls, client screenings, admissions, and communication with utilization reviewers and case managers.

Monitored Salesforce for pending admissions, created admission files, and obtained necessary consents and financial documents.

Facilitated group sessions, maintained client schedules, and reported safety concerns in accordance with facility policies.

Guest Relations Coordinator, Property Management 2019 -2020 Relax Palm Springs, Palm Springs, CA

A short term vacation rental company

Greeting the guests in person upon check-in, tour and demonstrate the vacation rental Tending to the guests' needs during their stay.

Coordinated guest services, and managed property maintenance. responsible for all operational aspects of running the rental. managing reservations, home maintenance, and housekeeping. Assistant Housekeeping Manager, overseeing 5 housekeeping teams and 60 properties. Operations & Retail Sales 2017-2019

Just Fabulous Galleries, Palm Springs, CA

Welcome customers, offer assistance, make recommendations Managed store operations, merchandise processing, and customer assistance to ensure high customer satisfaction. Strategic merchandise placement and keep selling floor stocked with merchandise Monitor inventory levels and process merchandise deliveries Coordinate sales and inventory levels with various departments and staff Responsible for handing opening/closing procedures, cash management and maintained accurate records using POS software.

Additional Experience

Operations & Retail Sales - Just Fabulous Galleries, Palm Springs, CA Guest Services Representative - SMG Palm Springs Convention Center, Palm Springs, CA Merchandiser - Republic National Distributing Company, Grand Prairie, TX Property Manager - Self Employed Dallas, TX

Athletic Coordinator - City of Dallas Park & Recreation Department, Dallas, TX Education

Associates Degree in Business Administration Northeastern Oklahoma A&M College, OK Bachelor of Arts - Leisure Sciences & Recreation Administration -Oklahoma State University High School Diploma - Bartlesville High School, Bartlesville, OK Certifications

Member - California Consortium of Addiction Programs and Professionals CPR

Technology

Microsoft Office

Salesforce

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