Operations Manager Client Support

CURRICULUM VITAE

REVISION DATE: FEBRUARY ****

Jay Bermudez

*** ******** ******, ***** *** Princeton, NJ 08540 Operations Manager

WCG Clinical – 212 Carnegie Center, Suite 301

Princeton, NJ 08540

Manager Of IRB Operations February 2022-Present

• Responsibilities included:

• Responsible for maintaining and monitoring team productivity goals

• Supervising teams of up to 70+ team members

• Supervise and direct all activities of the operations staff

• Provide client support from study start-up through duration of the study

• Support audits of the IRB by Clients, Sponsors and CROs

• Implement training plans and performance action plans for Operations staff

• Monitoring company budgetary needs and constraints

• Issuing approval documentation to clients

• Client contact via email and telephone

• Overseeing and managing of Phase 1, Single Site and Multicenter Departments for Aspire IRB, which oversees and provides guidance for investigators conducting clinical drug and device studies

• Attending Independent Review Board committee meetings, taking meeting minutes

• Administrative review of informed consent documents

• Administrative review of new study submissions and ongoing studies

• Issuing approval documentation to clients

• Client contact via email and telephone

• File and documentation preparation for weekly meetings

• Assisting in building Independent Review Board meeting agendas twice a week

• Emailing approved and reviewed documentation to clients

• Submitting documentation for translation services

• Training other employees in Aspire IRB internal processes as well as general oversight education

• Generating approval letters and consent forms for new and revised submissions PROFESSIONAL EXPERIENCE

Employbridge

Senior VIP Manager July 2021/February 2022

• Responsibilities Included:

• Strong sales and recruiting skills

• Management of VIP and specialty client accounts

• Participation and decision-making in high-level operations meetings

• Exceptional independent client relation-building and interpersonal communication skills

• Well-versed in Microsoft Office applications, specifically Microsoft Excel and PowerPoint and PowerBI

• Proven Leadership skills

• High levels of motivation and self-direction

• Regularly oversees staffing roster of 200+, 400+ during peak season CURRICULUM VITAE

REVISION DATE: FEBRUARY 2024

• Oversee and manage direct reports; Assistant managers, and supervisors for each department

• Creates job descriptions, posts open positions, actively recruits, conducts interviews, creates, and leads orientation and safety training, oversees all Human Resources responsibilities on-site, while upholding company standards

• Managing the employment of our night shift workforce

• Consistently meets recruiting and hiring metrics set by the executive leadership

• Conducts all staff performance duties: management, reviews, disciplinary action, coaching, promotion, and conversion to permanent positions

Employbridge

VIP Site Manager July 2019-July 2021

• Responsibilities Included:

• Helping to build and maintain strong relationships with our client partner

• Conducting orientations for hourly production employees and helping with on-boarding

• Managing the employment of our night shift workforce

• Developing creative solutions to staffing and performance challenges

• Fostering an environment of teamwork and cooperation and a culture of workplace safety

• Personifying our organization at the client work site; demonstrating the company's and the area's core

• values, operating principles, and service differentiators.

• Providing daily direction to a team of Managers, supervisors, leads and operators; to ensure product is

• produced per standard operating procedures meeting expected quality and lead-time goals.

• Review safety concerns, and reinforce safety work practices with Managers, supervisors, leads and

• operators on all shifts.

• Hold all accountable to policies and to job performance expectations.

• Oversee and manage direct reports; Assistant managers, and supervisors for each department North Carolina Department of Public Services

State Correctional Office II July 2018-July 2019

• Responsibilities included:

• As a C.O at NCCIW I along a team of other Correctional Officers we ensure the safety and welfare of 1600 plus female offenders, Staff and the community of Raleigh, NC.

• We professionals disrupt violent confrontations, ensure order, and work to help rehabilitate offenders.

• The corrections community has utilized research to develop more constructive options for prisoners. This may involve mental health treatment, employment, religious instruction, vocational training or chemical dependency counseling.

• As a Correctional officer we play a key role in communicating with offenders and providing trustworthy advice to improve their lives.

Amazon

Process Assistant Supervisor August 2015-July 2018

• My job duties include Storage, inventory, and product counts.

• (PIT) license to operate Power Industrial Machines

• License to teach and train new employees on (PIT). Perform audits on all employees and help with CURRICULUM VITAE

REVISION DATE: FEBRUARY 2024

implementation of rules and regulations

• Hourly basis reported daily issues/barriers to the Floor Managers. So that pertinent information, can be relayed and present to our Upper Management Staff in our floor meetings twice daily

• Being fully trained in other departments. To help with the business needs due to the nature of our high customer and business demands

Secur - America

Quality Assurance Supervisor January 2008-August 2015

• Duties: Driving throughout the state of CT inspecting 72 sites.

• Inspecting all employees of Secur-America for any Uniform violations, insuring all employees are on time, sites are covered with personnel and not left unattended.

• Logbooks present, up to code with OSHA and Fire regulations and State Compliance

• Admin work to be completed throughout my shift to submit back to the corporate home office for review.

• Ensuring safety of our sites and for all our employees while on duty EDUCATION

University Of Phoenix, BSBM

Manchester Community College, BACJ

PROFESSIONAL CERTIFICATIONS

Lean Six Sigman, Green Belt

I attest to the accuracy of the content within this CV. Employee Signature Date

Jerica Bermudez (Jun 11, 2024 11:25 EDT)

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