Customer Service Program Manager

Parul Patel

**** ******** **, ***** *****, LA-***20

Cell: 574-***-****, Email: *************@*****.***

Professional Summary

An enthusiastic and customer-focused individual with a passion for travel and a strong background in customer service, seeking a part-time entry-level travel agent position to leverage communication and organizational skills.

Work Experience

Honeywell Inc, Program Manager, Baton Rouge, LA Jan 2024- Present

Responsible to run the entire program for Solstice Propellent by leading all the cross-functions.

Responsible for the customer facing understanding of their needs, leading to an increase in customer satisfaction ratings and revenue increase by $3M.

Honeywell Inc, Project Manager, Baton Rouge, LA Nov 2016- Dec 2023

Responsible to deliver the Business Team ask.

Lead the project team with excellent organizational skills for rapid problem solving and driving efficiency

Project planning from start to finish

Maintained up-to-date knowledge for the industry changes and shifts

Education

•Organization Leadership, Harvard Business School. May 2024-July 2024

•Master of Business Administration, July 2018. Jack Welch Management Institute, Strayer University, Herndon, VA (GPA – 4.0). June 2021

•Master of Engineering - Chemical Engineering, Lamar University, Beaumont, TX (GPA – 3.75). Aug 2008

•Bachelor of Engineering - Chemical Engineering, Sardar Patel University, V.V. Nagar, India. Aug 2002

Certificates or Awards

I am currently seeking training and a certificate to start working in the Travel Industry

Skills

•Strong Content creation skills

•Excellent customer service and relationship management

•Proven ability to work in a fast-paced environment

•Excellent Communication and Interpersonal Skills

•Customer Service and Relationship Building

•Attention to Detail and Accuracy

•Problem Solving and Decision Making

•Time Management and Organization

•Adaptability and Flexibility

•Sales and Persuasion Skills

•Cultural Awareness and Sensitivity

•Negotiation and Conflict Resolution

•Multitasking and Prioritization

•Computer and Technology Skills

•Knowledge of Travel Industry and Destinations

•Language proficiency for English, Hindi, Gujarati

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