Director, Genral Manager, Vice President

PROFILE

Cloud Architect Digital

Transformation Fintech Business

Support Systems Infrastructure /

Operations Readiness Automation

Training Compliance Go Paperless

Data Analytics Process

Improvement Data Migrations IT

Audit NOC Manage Services

Project Management Maintain &

Optimize Automated Systems

SUMMARY

Experienced IT consultant, Data

Analyst & Data Migration, IT Audit, data

& analytics, manage services, cloud

hosting, telecommunications and

professional services sector

demonstrated by analytical, strategic,

and problem solving, IT Budgeting skills,

Digital innovation coupled with the

ability to translate learnings into

practical and profitable E-learning &

digital solutions.

In depth / hands on experience in

back-end systems that processes

banking transactions across the various

branches. Includes deposit, loan,

withdrawal and credit processing.

Among the core services are floating

new accounts, customer relationship

management activities etc. This part is

most important and need to make sure

it is scalable and secure, and

customers are satisfied with service.

Plus, monitoring of all systems and

ATMs, and integration with mobile

operators etc.

ZEESHAN RIAZ

RIAZZEESHAN@+1-518-***-**** LIVE.COM

EDUCATION

COMSATS, PAKISTAN

Sep 1999 - 2003

Bachelor of Computer Science

WORK EXPERIENCE

DIGITAL EDUCATORS LLC ICT CONSULTANT Nov 2024 - Present A bank Myanmar Head of Digital Transformation July 2021 – Aug 2023 Serge Pun Head Group Technology Nov 2019 – Jun 2021 Huawei Myanmar IT Operations Director (PD) Mar 2014 – Oct 2019 Digicel Fiji Business Analyst Manager Jun 2011 – Jan 2014 QbMore IT Application Manager Aug 2010 – Jun 2011

Responsive Tech Inc. Senior Consultant Feb 2010 – Aug 2010 KPMG Senior Auditor Jun 2009 – Jan 2010

Warid Telecom Assistant Manager BSS Jun 2007 – Jun 2009 DvCom Senior IT Executive Oct 2004 – May 2007

CORE EXPERTISE

Desktop / Server Support / Automation Systems (client / admin users) –

(MOST RECENT – Project delivery & Manage Services Operations) o Managing 4 different projects during these days; the purpose of these is to provide clients with eco-friendly office environment and take their work into digital space. Which means all their documents are managed digitally.

• Document management systems

• Company Budget Control on single click (comes under finance)

• Data Analytics – giving insight to clients on their daily / monthly

/ yearly billing data usage & data related to customer journey.

• Online Approval system

Project Management:

• Develop and monitor project plans, scope, timelines, resources, and risk management strategies.

• Ensure the efficient organization of project activities, project meetings, cooperation with the project stakeholders, budget and schedule.

• Manage all communications and project activities important to CDTA Board of Directors, Senior Staff and third-party project stakeholders.

• Report project progress and performance metrics to management.

• Perform other general project management duties, as required. System Administration / Data Analysis

Windows and Mac OS & maintenance

Configuration and troubleshooting of applications and tools as required Manage application performance, security, updates, training, technical support and infrastructure maintenance.

Manage the system interfaces integrated with ERP / POS / Billing / DMS / Approval systems applications.

Optimize system performance, perform software updates, provide technical support and maintenance, and support information security compliance requirements. Prepare and maintain documentation of application modules and related systems. New accounts set up & configure hardware as part of the onboarding process Manage the ongoing development of software systems. Includes installation, training, configuration, troubleshooting, gathering input and feedback from stakeholders to define and improve application systems, implementing new modules and developing new features using agile methodologies.

Continuous improvement activities to support data driven decision making and high levels of data integrity across all applications. Especially performing A/B testing. Deliver reports using SQL query/reporting tools for data quality, performance & decision making, including data audit and corrections. Service Now (ITSM)

-> Helpdesk support creating, assigning, responding to L1, L2,L3 tickets via software, phone & email

-> Follow up with relevant parties to close tickets within timelines and effective solutions

Performance KPIs & Continuous Optimization

• KPI & Performance monitoring solutions for each department to monitor KPIs and improve decision making.

• Review exiting business user operational processes and identified improvements to increase efficiency by optimizing the processes or introducing digital tools where applicable.

• Monitoring project KPIs and success metrics including managing risks that can impact the project scope, budget, or timelines, share updates in the team and management.

Infrastructure (Evaluation/Optimization/Capacity Management)

• For all new projects either ground field, data migration, billing systems swap or on-prime to cloud migration Planned, designed, capacity evaluation.

• After go-live continuous optimization with respect to actual and future growth.

• Planned traffic mobilizers using load balancer to achieve optimum and best application performance.

• Goal is to deliver a reliable and diverse network service, provide appropriate and scalable compute and storage services.

• Ensure high availability or services with no or minimum interruptions achieving 99.99% of up time.

Data Analytics & Innovation

• Gather companywide data into data warehouse to produce meaning full reporting. Each department had its own reporting requirement and the way to investigate data. Reporting including but not limited to geo location, customer 360-degree views, people favorite products, potential customers and many more.

• Cost & Benefit analysis reviews in product management committee.

• Revenue & cost margins.

• Internal Innovations - ECO Friendly Environment

• Introduced Approval flow, internal document search system (DMS), budget control on your fingertips, cash less payments.

• Implemented Net Promotor Score, Q- machines ticketing system, E-learning customer services call center and collecting feedback from customers from social media. Consolidating all data into one platform (SQL Server/PowerBI) and Customer service committee members take necessary actions as required.

• Continuous feedback to customers to attain high level of customer satisfaction.

• Applications / data migration to AWS Cloud

Maintain & Optimize Automated Systems

• CNC (Computer Numerical Control)

• Programming CNC machines using languages like G-code or proprietary control software.

• Setting up and calibrating machines to ensure precise cutting and shaping of materials.

• Troubleshooting and diagnosing machine problems such as mechanical issues, tool wear, or software errors.

• Performing routine maintenance and adjustments to keep the machines running smoothly.

• Interpreting blueprints and design specifications to produce precise parts according to technical drawings.

• Servo Drives

• Programming and configuring servo drives to control motors accurately.

• Tuning servo systems to optimize performance and minimize error.

• Troubleshooting issues related to servo performance, including speed, position errors, or communication failures.

• Maintaining and servicing servo drives to ensure long-term reliability and precision.

Enterprise & BSS Architecture

• Using robust and flexible frameworks like TAM & TOGAF that covers end to end life cycle of business & technology, while designing and building enterprise architecture. Making sure Business applications will cater current and future business needs and solutions are scalable, trustable, reliable, and flexible. Most importantly, it is aligned with organizations overall goals and strategy.

• Main point of contact between business and technical teams to understand business requirements and translate the same into technical procedures.

• Ensure risk assessment is completed, and risks are mitigated (if any)

• Also ensured, delivery of models is on time and kept stakeholders up to date.

• Coordinated with vendors and 3rd parties for smooth communication and timely delivery of required modules/models or even if it’s related to integration.

• Documented and implemented UAT for teams to carry out tests and record all results for further verification by QA team.

• Continuous improvement and research to introduce new technology where needed.

Business Process Automation & Policies

• Reviewed business processes with all HODs in and documented them. Finding gaps in collaboration with cross functional teams and removed obstacles /added improvements where required.

• Introduced best practices.

• Documented and implemented various organization policies with the approval of management.

• Support IT audit for organizations with bare minimum issues Management Reporting

• Lead CEO or CXO regular meetings while working with Huawei, Serge Pun, Whale Cloud & A Bank

• Internal ticketing tool Manage Engine (ITIL Concepts), service desk, incident and change management. To make sure every single work is being recorded and performance evaluations are fair.

• Weekly & Monthly reporting to senior management on digital transformation projects / other projects progress (achievements, ongoing & planned).

• Active member of IT / Digital vendor selection.

• Budget control reporting

• Attended as speaker in the summits held in Malaysia, San Diego, Cambodia & Myanmar on Digital transformation, business processes, TAM, telecom revenue assurance and fraud.

Leadership & Trainings

• Lead from front and take full accountability of tasks/work/assignments.

• Work closely and mentor work related techniques to colleagues.

• Supervise team members to be the best at their work.

• Assign right resources to right workload, do balance workload as well.

• Arrange team building and motivations sessions to keep the momentum going.

• Encourage team members to take initiatives and always be truthful. Certification

ITIL Foundation® 2019

PeopleSoft®

Achievements

Employee of the Year 2016

Huawei Technologies Yangon

Professional Achievements

• Build cost models to increase transparency, improving registration of cost heads, simplify data collection.

• Implemented budget processes that improved planning, control, charging and forecasting.

• Made fruitful decisions while challenging and validating relevant cost / expense.

• Saved millions of dollars for companies while auditing and optimizing new/existing systems without compromising quality. (Oracle optimization, Billing Migration, Product configuration tools - Digicel Fiji, Manage Services contract Negotiation with HP, 3rd party cost evaluations, IT security tools cost optimization

– Huawei Technologies, SD-WAN, Microsoft O365, Manage Services, IT security tools, Data Lake, Analytics tools – Serge Pun & Associates, to name few achievements which saved huge costs)

• Creative in finding solutions to problems and determining modifications for optimal use of Data. Skillful at providing realistic projections and establishing various scenarios to determine viable process strategies to utilize through prediction and performance analysis

• Service delivery management with over 10 years of experience in delivering and managing IT/Telecom projects.

• Trained Human Resources with proven track record of successfully leading and managing projects at Serge Pun & Associates, Huawei, Digicel, QbMore & Warid Telecom.

• Exceptional organization development and management experience with demonstrated abilities to coach, mentor, lead, learn from and collaborate with leadership and clients.

• Demonstrated innovative thinking and decision-making in client focused environment coupled with sound understanding of customer engagement, trust building and project deployment.

• Devoted to self-learning and professional growth by contributing to the paperless environment by digitization.

• Motivated to become key evangelist of products by analyzing client needs and building cloud / reporting / performance management solutions to address internal and external customers problems.

• Managing IT Audit (internal / external) for telecommunications as well as consumer businesses since 2008.

• Billing systems migrations RedKnee, Huawei & Whale Cloud, infrastructure & applications migration from on-prime to AWS cloud systems. Technical Skills Soft Skills

• Customer service improvement initiatives and supported clients for better results.

• Professionalism and ethics including analytical and pro-active thinking, integrity of conduct, complexity and responsibility, delivery effectiveness and personal growth.

• Excellent interpersonal skills and emotional intelligence as predictors of excellence and success

• Ownership, management, and delivery of solutions with careful attention to details

• Service & Project delivery and risk management

Systems & Tools Hands On

MICROSOFT TOOLS MS SHAREPOINT, MS PROJECT, MS VISIO, WORD, EXCEL, POWERPOINT, MS-ACCESS, O365/M365

DIGITIZATION Approval Flow, Vendor / suppliers contracts, Paperless on/off boarding, cashless payments, DMS, Budget Control, cost optimization

IT NETWORK Huawei, Cisco data center, Meraki SDWan, Palo Alto, IPS, Bluecoat Proxy, end point security, Check Points (Cloud/VM) MANAGEMENT SYSTEM Bitrix, Microsoft, Huawei, RedKnee (CRM), Banking HCL, ERP

(SAP)

BUSINESS

INTELLIGENCE

Excel, Power BI, Crystal Reports, Hadoop, Oracle,

Data & Performance Analysis, PL/SQL, MSSQL, SQL

BILLING & CHARGING RedKnee, Huawei, Sitronics, Inopac, Oracle, ZSmart SERVICE

MANAGEMENT

HPSM, Manage Service, Incident, Change, Problem,

IT Support Management, Backup & Recovery (cloud & on site) IT POLICY Security, SOC, SIEM, IAM

CLOUD AWS, On Prime VMWare, WhaleCloud

CORE BANKING

WINDOWS SERVER / PC

Info Sys

Windows server 2010, 2012, 2016, 2022 Administration, Windows PC / Laptop end user support

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