Information Technology Business Partner

James W. Sonderegger

*******@*****.*** • 703-***-**** • Seattle, WA • linkedin.com/in/james-sonderegger/ SUMMARY

Innovative and results-driven leader with extensive experience in developing enablement curriculums, technical content, and certification programs. Proficient in designing tailored educational strategies that enhance user adoption and mastery of complex technical products. Skilled at working collaboratively across global, remote teams to deliver impactful educational materials. Ready to drive Northwest Administrators, Inc.'s training programs to new heights. EXPERIENCE

Ordr Inc, Director of Training and Enablement

Jul 2023 - Dec 2024

· Launched Ordr University, LMS with role-specific Information Technology learning paths for customer, channels, and employee audiences, reaching 68% of global customer base within four months.

· Designed and launched “Sandbox” labs using Emulated Virtual Environments (EVE), VMs, and Kali Linux to provide individual hands-on learning experiences, building competency through realistic cyberattack simulations.

· Collaborated with cross-functional teams, including Post-Sales Support, Product Development, and Marketing, to align training with business needs and learner goals, ensuring effective CS employee and customer onboarding.

· Used Meta llama3.2w, notebooklm.google.com, and gamma.app to automate instructional design and publication scaling output without increasing headcount.

Alteryx Inc, Sr. Director of Training and Professional Services Feb 2021 - May 2023

· Drove 120% improvement in learner engagement by developing foundational content for cloud technologies, AI, cybersecurity, and data analytics.

· Launched Learning Marketplace, enhancing training program reach and effectiveness, through specialized vetted partner offerings

· Constructed Professional Services and Customer Education Services lines, driving post-sales customer training program maturation through service catalog, an ecommerce-capable LMS, and an enterprise subscription services. Palo Alto Networks Inc, Training Partner Programs Owner Oct 2016 - Feb 2021

· Led a small team to upskill and scale the training business partner ecosystem, achieving a 26% year-on-year increase in learner reach by understanding partner business models and building tailored enablement programs

· Established key partnerships with internal and external stakeholders, aligning training content with industry trends and learner needs, contributing to a 105% growth in the Pacific region.

· Spearheaded expansion initiatives in BRICS markets, resulting in significant growth and enhancement of the training business partner ecosystem.

Hortonworks Inc, Sr. Director of Global Training

Apr 2016 - Sep 2016

· Led a global training business, managing service partner relationships and training GTM strategy, resulting in a 55% reduction in department operating costs.

· Launched eLearning and remote onboarding programs, achieving a 30% improvement in overall program efficiency and maintaining high learner satisfaction.

· Initiated a Business Intelligence (BI) dashboard project to enhance instructor utilization and virtual classroom fill rates, improving resource utilization by 21%.

Juniper Networks Inc, Sr. Director of Global Training and Enablement May 2004 - Apr 2016

· Led a global team to deliver comprehensive training programs, improving customer satisfaction by 22% and reducing onboarding time by 60% through the Juniper “Fast Track” program.

· Architected the indirect training delivery model for Latin America, growing learner count 3x YoY by implementing innovative training strategies Managed the global training business, including Academic Alliances, Certification, and GTM Strategy, aligned with corporate business goals.

· Led the public sector service business expansion to meet the networking training needs of the US Defense (DOD) and Intelligence communities.

Ericsson IP Infrastructure, Senior Technical Trainer Apr 2001 - Apr 2004

James W. Sonderegger - page 1 of 2

· Delivered on-site and remote IT training and security consulting services for Ericsson products, enhancing training program reach and effectiveness.

· Completed installation, initial configuration, and network security consulting services, reducing setup time by 50% for Juniper Networks M/T-Series routers.

· Managed major courseware development projects, ensuring alignment with learning objectives and overcoming language challenges as a technical writer and content editor. EDUCATION

University of Phoenix

Master • Information Systems Management

University of West Georgia

Bachelor • Political Science

LICENSES & CERTIFICATIONS

Certified Technical Training Manager (CTTM)

Customer Education Management Association (CEdMA) • CTTM #7 • Issued Oct 2020 Juniper Networks Certified Internet Expert

Juniper Networks • JNCIE #130 • Issued May 2005

Juniper Networks Certified Instructor

Juniper Networks • JNCI • Issued Jun 2004

Pragmatic Institute Management Curriculum (PMC)

Pragmatic Institute • Issued Jun 2023

SKILLS

Education Strategy • Curriculum Design & Development • Technical Writing • Enablement • Cross-functional Collaboration • Project Leadership • Global Team Management James W. Sonderegger - page 2 of 2

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