Care Navigator

KEISHA WALCOTT

Brookln, NY

646-***-**** -*************@*****.***

SKILLS

● Care Coordination

● Patient Advocacy

● Trauma-Informed Care

● Mental Health Support

● Crisis Intervention

● Cultural Sensitivity & Diversity

EMPLOYMENT HISTORY

PurpLE Health Foundation,New York, NY

Care Navigator - November 2021 - Present

● Phone coverage: answer patient calls and texts and triage calls as appropriate

● Deliver trauma-informed care and coordinate services such as housing, transportation, and financial assistance to survivors in crisis

● Communicate with pharmacies, outside medical practices, imaging centers, and labs to facilitate access to care for patients and complete prior authorizations as needed

● Accompany patients to appointments for specialist care, outpatient procedures, and social services support

● Manage patient referrals, insurance coordination, and provided phone support for patient inquiries Private Clients - New York, NY

Home Care Attendant - September 2011 - Present

● Assist clients with daily activities and personal care including bathing, grooming, dressing, and toileting

● Offer reminders for medication management as directed by healthcare professionals and care plans

● Document daily care activities and report key information to family members and service providers

● Coordinate with nurses, physicians, and family members to ensure consistent, quality care

● Offer companionship and emotional support to reduce feelings of isolation and anxiety Institute for Family Health, New York, NY

Administrative Intern - November 2018 - February 2019

● Performed patient outreach including scheduling appointments and following up on cancellations

● Routed emergency requests to medical providers

● Sent medication requests to the appropriate party as needed

● Accurately documented phone calls, took messages, and directed calls to the appropriate parties

● Utilized EPIC Electronic Health Records system to track/monitor client services Community Wellness Advocate - February 2019 - November 2020

● Gathered, processed, and distributed donations to program participants

● Organized and facilitated peer support group virtual wellness/self care workshops

● Accompanied patients to specialist, social services, and legal services appointments

● Provided home wellness check-ins to program participants which included supplying clients with transportation cards and food vouchers

EDUCATION & CERTIFICATIONS

● New York State of Health Marketplace Assister - New York, NY - January 2022

● Economic Empowerment Program - New York, NY - Introduction to Human Services - February 2018

● Borough of Manhattan Community College - New York, NY - Electronic Health Records Specialist - December 2018 - February 2019

● Career Services Training Center - New York, NY - Microsoft Office Specialist - February 2018 - July 2018

● Linden Learning Center - Brooklyn, NY - High School Equivalency Certificate - February 1996

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