Quality Assurance Data Entry

India Peeler

********@*****.*** 202-***-**** Suitland, MD

SUMMARY

Diligent professional with 7 years of experience in administrative roles and data management, seeking a Data Entry position. Skilled in information gathering, data verification, and maintaining accurate records. Proven ability to manage complex scheduling, office administration, and quality assurance, ensuring adherence to standards and efficiency in data processing.

WORK EXPERIENCE

STGI International FOH Contractor 7700 Wisconsin Ave Bethesda MD 20816

Account Agreement Assistant May 2022 - Present

• Facilitate communication between clients and financial professionals to ensure clear understanding of financial needs.

• Handle daily administrative functions such as filing, printing, generating reports, and managing correspondence.

• Record and process financial transactions, including the maintenance of profit and loss reports.

• Coordinate with financial staff to maintain accurate client records and manage accounts payable and receivable, including payment collection.

Integrated Referral Management and Appointing Center 6000 MacArthur Blvd., Bethesda, MD 20816

Lead Patient Appointment Coordinator Mar 2019 - Jun 2021

• Acted as a subject matter expert in patient appointment coordination, providing problem resolution support and guidance to call center staff.

• Played a key role in the onboarding process by participating in the training of new employees, ensuring adherence to organizational standards and protocols.

• Monitored and assessed call center workflows and processes, contributing to the enhancement of efficiency and effectiveness in compliance with established policies.

• Facilitated optimal patient care within the Military Healthcare System by efficiently scheduling appointments across the National Capital Region Medical Directorate, aligning with managed care regulations. Appointment Agent (Contractor) Feb 2017 - Mar 2019

• Compiled and verified the accuracy of data entry against source documents, ensuring high levels of data integrity for operational use.

• Fostered effective communication and collaboration with clinics across the National Capital Region Medical Directorate, translating technical data into organized reports.

• Delivered professional assistance to team members, contributing to the resolution of operational project issues within a dynamic work environment.

Quality Assurance Assistant (Contractor) Jan 2018 - Mar 2018

• Provided technical support to the Quality Assurance Specialist, facilitating the monitoring of systems and processes critical to maintaining quality standards in appointment scheduling operations.

• Monitored daily service levels and productivity, ensuring compliance with established benchmarks and reporting discrepancies to leadership for timely resolution.

• Supported call center operations by assisting with customer inquiries during periods of high call volume, contributing to the maintenance of service continuity and customer satisfaction. George Washington University 801 22ND Street NW,

Washington, DC

Administrative Assistant Mar 2016 - Nov 2016

• Managed administrative tasks for the office, including scheduling, call screening, and serving as the primary contact point; ensured smooth operation of complex scheduling systems and coordinated travel and accommodation arrangements.

• Facilitated event and meeting planning by organizing logistics, drafting agendas, and coordinating distributions of materials; followed up on events to compile and analyze feedback for continuous improvement.

• Handled communications with proficiency, responding to inquiries, reviewing and editing written materials for accuracy and clarity, and preparing reports with a focus on detail and confidentiality. EDUCATION

Friendly High School

High School Diploma

Jun 2008

Prince George’s Community College

Associate’s Degree in Hospitality Management

Jun 2018

SKILLS

Strategic Planning and Operations • Team and Project Oversight • Administrative Office Management • Analytical

/ Critical Thinking Skills • Oral and Written Communication • Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) • Typing Speed of 40 WPM • Expert Ability to Conduct Credible, Internet-Based Research

Contact this candidate