Customer Service Team Members
Resume:
Stephanie Dipietro
Morgantown, PA *****
************@*****.***
Work Experience
Cleaning maintenance attendant
Sheetz-Morgantown, PA
April 2022 to February 2025
• Performed thorough cleaning of assigned areas, including dusting, sweeping, mopping, and vacuuming
• Ensured cleanliness and sanitation standards were met by following established protocols and procedures
• Maintained inventory of cleaning supplies and equipment, promptly reporting any shortages or malfunctions
• Collaborated with team members to efficiently complete tasks within designated timeframes
• Responded promptly to customer requests for additional cleaning services or special projects
• Adhered to safety guidelines while handling cleaning chemicals and operating machinery
• Implemented new cleaning techniques to improve efficiency and effectiveness of daily operations
• Assisted in training new crew members on proper cleaning procedures and company policies
• Managed waste disposal according to environmental regulations and company policies
• Communicated effectively with supervisors regarding any issues or concerns related to the job duties Cashier and Customer Service
Bath and body works-Wyomissing, PA
September 2019 to February 2022
• Processed customer transactions accurately and efficiently, handling an average of XX transactions per hour
• Provided exceptional customer service by greeting customers, answering inquiries, and resolving complaints in a timely manner
• Maintained a clean and organized checkout area, ensuring a positive shopping experience for customers
• Operated cash register and handled cash transactions with precision, maintaining 100% accuracy in balancing daily sales
• Achieved consistently high scores on customer satisfaction surveys, receiving XX% positive feedback from customers
• Assisted with inventory management by monitoring stock levels and notifying management when products needed to be replenished
• Cultivated strong relationships with regular customers through personalized interactions and remembering their preferences
• Collaborated with team members to ensure smooth operations during peak hours, effectively managing long queues and minimizing wait times for customers
• Suggested additional products or services to enhance the customer's shopping experience, resulting in increased sales revenue by XX%
• Demonstrated excellent problem-solving skills by quickly resolving issues related to pricing discrepancies or product availability
• Trained new cashiers on proper procedures for handling cash transactions and providing exceptional customer service
• Maintained knowledge of current promotions, discounts, and loyalty programs to inform customers about potential savings opportunities
• Handled returns and exchanges efficiently while adhering to company policies regarding refunds or store credits
Veterinary assistant
Friends animal hospital-Wyomissing, PA
May 2016 to August 2019
• Assisted veterinarians in performing medical procedures, including administering medications, taking X-rays, and conducting laboratory tests
• Provided compassionate care to animals by monitoring their health and behavior, ensuring their comfort and well-being
• Prepared examination rooms and surgical areas by sterilizing equipment, organizing supplies, and maintaining cleanliness
• Handled patient admissions and discharges efficiently, obtaining necessary information from pet owners and updating records accurately
• Aided in restraining animals during examinations or treatments to ensure the safety of both the animal and veterinary staff
• Assisted with dental cleanings by scaling teeth, polishing surfaces, applying fluoride treatments under veterinarian supervision
• Safely operated diagnostic equipment such as ultrasound machines or blood pressure monitors to assist in diagnosing illnesses or injuries
• Performed routine laboratory tests on samples such as blood or urine to aid in diagnosis or treatment plans
• Maintained inventory of medical supplies and placed orders when necessary to ensure availability for veterinary procedures
• Educated pet owners on proper nutrition guidelines, medication administration techniques, post- operative care instructions etc
• Demonstrated exceptional communication skills by effectively explaining treatment plans or test results to pet owners
• Cared for hospitalized animals by providing feeding assistance, administering medications as prescribed
• Aided in euthanasia procedures with compassion while respecting the emotional needs of grieving pet owners
• Maintained a clean work environment by sanitizing cages regularly along with cleaning floors and other surfaces daily
Education
Some college in Social worker
Reading area community college-Reading, PA
September 2024 to Present
Diploma in Business
Fleetwood area high school-Fleetwood, PA
August 2004 to June 2008
Skills
• Cleaning
• Detailing
• Sanitation
• Time management
• Customer service
• Organizational skills
Certifications and Licenses
Certified recovery specialist
Vet assistant certificate
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